Pleasant Manor Nursing & Rehab
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 21 Google reviews
Watch Pleasant Manor Nursing & Rehab
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families report a warm, clean environment and excellent memory care, recent reports of patient safety lapses and dismissive administrative practices are concerning. If you consider this facility, we strongly recommend conducting an unannounced visit to observe staffing levels and asking specifically about their discharge policies to ensure your loved one's care continuity is protected.
Google Reviews
Google Reviews
21 reviews on Google“Pleasant Manor Nursing & Rehab receives polarized feedback, with many long-term families praising the facility's clean environment and compassionate, personalized care for residents. However, recent critical reviews highlight serious concerns regarding patient safety, inadequate staffing levels, and cold administrative handling of discharge situations. Families should weigh the reported warm, family-like atmosphere against significant allegations of neglect and poor responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate, family-oriented staff
- Engaging activities and holiday events
- Pet-friendly environment
Concerns
- Inadequate staffing and poor patient safety protocols (mentioned by 2 reviewers)
- Unresponsive or dismissive administrative communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how much you celebrate holidays and special events here; what kind of activities are planned for the upcoming month?
- 2Since we love that you are a pet-friendly facility, what are your specific guidelines for residents having animal visits?
- 3With your impressive 5-star health inspection rating, what specific safety protocols do you have in place to ensure residents are protected from falls or accidents?
- 4How does the administrative team ensure that family members are kept updated and heard if we have questions about our loved one's care?
- 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
- 6We noticed your staff is often described as very compassionate; how do you support your team to ensure they have enough time to provide that high level of personal attention to every resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff has been nice and caring to my husband and alerts me when his care is being changed.”
“Know the patient is a fall risk, walking them down the hallway without a transfer belt on not enough Staffing not taking precautionary measures with a fall patient who now has stitches and a broken nose very unexcusable.”
“The staff are really sweet and helpful. They always have nice decorations and activities for holidays and other events.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pleasant Manor has recurring issues with fire safety systems and food service that persist across multiple inspections, suggesting ongoing operational challenges. Fire alarm systems, sprinkler maintenance, and food handling procedures have been cited repeatedly, while recent violations include resident rights, care assessments, and pest control. All deficiencies show correction dates, but the pattern of repeat violations in critical safety areas warrants careful consideration during your visit.
Nov 25, 2025Routine1
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Jul 18, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 22, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Ownership & Operations
Who Operates This Facility
Pleasant Manor Nursing & Rehab
for profit
Ownership & Management
Owners
Hill, Lori
Owner
Pickett, James
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit pleasantmanornursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives