Plaza Healthcare
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based on 150 Google reviews
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What this means for your family
This facility is a strong choice for intensive physical and occupational therapy, as many families report successful mobility outcomes. However, you should proactively monitor hygiene and ensure that communication regarding transfer requests is documented, as some families have experienced significant delays and neglect.
Google Reviews
Google Reviews
150 reviews analyzed“Families can expect high-quality rehabilitation and nursing care, with many reviewers praising the attentive therapists and specialized medical teams. However, there are serious allegations regarding neglect in hygiene and delays in patient transfers, so close monitoring of daily care and discharge planning is advised.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy
- Attentive and caring nursing staff
- Specialized wound and respiratory care teams
- Welcoming and supportive environment
Concerns
- Serious allegations of patient neglect and hygiene issues
- Delays in patient transfers and communication regarding discharge (mentioned by 2 reviewers)
- Unprofessional behavior by specific staff members
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families; how does the administration use that feedback to improve the facility's daily operations?
- 2Since your team is highly regarded for rehabilitation and physical therapy, could you walk us through how a personalized therapy plan is developed for a new resident?
- 3What specific protocols do your specialized wound and respiratory care teams follow to ensure consistent medical monitoring?
- 4How does the nursing staff manage communication with families regarding updates on a resident's condition or upcoming changes in their care plan?
- 5What steps are currently in place to ensure the highest standards of cleanliness and hygiene are maintained in the resident rooms and common areas?
- 6Could you describe the daily schedule and what types of social activities or outings are available to keep residents engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“Her doctor, nurses, CNAs, and RTs were incredible and always made her feel truly cared for. They consistently offered words of encouragement and helped her through some of the frustrating”
“My mother was admited at Plaza Healthcare. The care given to my mother was excellent! She was able to regain mobility again and her cronic ulcer finally healed!”
“I had an issue with my mattress recently, and it was addressed quickly. I am EXTREMELY happy.”
Inspection History
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jul 28, 2025ComplaintCleanReport
A complaint investigation was conducted on July 28, 2025 through July 28, 2025 of intake # 00137011. There no deficiencies cited.
Jul 9, 2025ComplaintCleanReport
Investigation of intakes # 00134938, AZ00165621, AZ00163161 was conducted on July 9, 2025. No deficiencies were cited.
May 29, 2025ComplaintCleanReport
The complaint survey was conducted on May 29, 2025, with the investigation of intake #: 00130899 00131256 AZ00187124 AZ00186889 AZ00177639. There were no deficiencies cited:
Apr 16, 2025ComplaintCleanReport
A complaint survey was conducted on April 16, 2025 through April 16, 2025 of intakes # 00125120, 00124120, 00121996, AZ00221375. There wre no deficiencies cited.
Jan 21, 2025Complaint
The recertification survey was conducted January 21, 2025 through January 24, 2025 in conjunction with the investigation of intake #s: AZ00222090, AZ00222091, AZ00221304, AZ00221306, AZ00221110, AZ00221113, AZ00218939, AZ00217235, AZ00217236, AZ00210501, AZ00210502, AZ00204760, AZ00203971, AZ00203972, AZ00199599, AZ00199600, AZ00199516, AZ00199517, AZ00199275, AZ00198520, AZ00198320, AZ00198321, AZ00198255, AZ00204749, AZ00204792, AZ00204794, AZ00204788, AZ00204789, AZ00222299, AZ00222301, AZ00222424, AND AZ00222426. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Jan 21, 2025Other
42 CFR 482.41 Nursing Home The facility must meet the applicable provisions of the 2012 Edition of the Life Safety Code of the National Fire Protection Association This is a recertification survey for Medicare under LSC 2012, Chapter 19, Existing Health Care Occupancies The entire facility was surveyed on January 30, 2025. The facility meets the standards, based on acceptance of a plan of correction.
Based on observation the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer which will cause harm to the patients and/or staff. NFPA 101, Life Safety Code, 2012 edition, Chapter 19, Section 19.3.6.3.5. "Doors shall be provided with a means for keeping the door closed that is acceptable to the authority having jurisdiction." NFPA 80 2010 edition, Chapter 5 Section 5.2.14 Maintenance of Closing Mechanisms. 5.2.14.1 Self-closing devices shall be kept in working condition at all times. Chapter 19, Section 19.3.6.3 Corridor Doors Section 19.3.6.3.1* Doors protecting corridor openings in other than required enclosures of vertical openings, exits, or hazardous areas shall be substantial doors, such as those constructed of 1-3/4 inch solid-bonded core wood, or capable of resisting fire for at least 20 minutes. Doors in fully sprinklered smoke compartments are only required to resist the passage of smoke. Doors shall be provided with a means suitable for keeping the door closed. Findings include: Observations made while on tour on January 30, 2025, revealed the following: 1. Room 141 play in the door resulting in a gap at the top of the door, handle side. 2. Room 149 play in the door resulting in a gap on the side above the handle and at the top. 3. Room 154 play in the door resulting in a gap on the side above the handle and at the top. 4. Room 156 play in the door resulting in a gap on the side above the handle and at the top. 5. Room 158 play in the door resulting in a gap on the side above the handle and at the top. 6. Room 160 play in the door resulting in a gap on the side above the handle and at the top. 7. Room 161 play in the door resulting in a gap on the side above the handle and at the top. 8. Room 162 play in the door resulting in a gap on the side above the handle and at the top. 9. Room 163 door has a gap at the top allowing air to pass through. 10. Room 173 door has a gap at the top allowing air to pass through. 11. Room 174 play in the door resulting in a gap on the side above the handle and at the top. 12. Room 176 play in the door resulting in a gap on the side above the handle and at the top. 13. Room 177 door not latching. 14. Room 180 seal at the top of the door is bad allowing air to pass. 15. Room 222 door has a gap on the side and at the top, handle side. 16. Room 224 door has a gap at the top allowing air to pass. 17. Room 242 door has a gap at the top allowing air to pass. 18. Room 272 play in the door resulting in a gap on the side above the handle and at the top. 19. Room 273 play in the door resulting in a gap on the side above the handle and at the top. 20. Room 274 play in the door resulting in a gap on the side above the handle and at the top. 21. Room 279 had a notch out of the door allowing light to pass through. The above doors would not stop smoke from traveling room to room. The management team confirmed the door deficiencies d
Jan 7, 2025ComplaintCleanReport
An onsite complaint survey was conducted on January 7, 2025 for the investigation of intake # AZ00221636, AZ00221559. There were no deficiencies cited.
Dec 30, 2024ComplaintCleanReport
The investigation of complaints AZ00220427, AZ00221043, AZ00220999 was conducted on 12/30/2024. No deficiencies were cited.
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References & Resources
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Google Reviews
150 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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