The Plaza at Westwood

This report details the investigation into two allegations: resident pressure injuries due to lack of care, and failure to ensure resident hygiene needs were met. After reviewing staff interviews, resident statements, and facility records, the licensing analyst found that the evidence did not meet the preponderance standard for either allegation, resulting in both being deemed 'Unsubstantiated'.

COMPLAINT INVESTIGATION REPORT

This report details a complaint investigation conducted regarding allegations that staff failed to address a resident's change in medical condition. Based on interviews and documentation review, the allegation was found to be unsubstantiated. No deficiencies were cited during this visit.

This report details a Complaint Investigation conducted on August 29, 2025, following an initial visit on August 21, 2025. The investigation addressed two allegations: staff failing to accord dignity to residents and staff failing to prevent resident harassment. Both allegations were ultimately found to be unsubstantiated due to a lack of preponderance of evidence.

This report details the findings of a complaint investigation regarding allegations of staff physically abusing a resident. The investigation concluded that the allegations were Unsubstantiated, meaning there was not enough evidence to prove the alleged violations occurred.

This report details an investigation into an allegation of staff physical abuse. The allegation was found to be Unsubstantiated based on interviews and observations. However, deficiencies were noted regarding the safety of resident shower equipment.

This report documents a complaint investigation conducted on June 18, 2025, regarding allegations of staff restricting resident seating and making inappropriate comments. All allegations investigated were found to be 'Unsubstantiated' based on interviews and observations. Therefore, no deficiencies were cited in this report.

The inspection, conducted on 05/19/2025, investigated multiple allegations, with most being found unsubstantiated. However, a significant deficiency was cited regarding the water temperature in resident rooms, which was found to be below the required safe range, constituting an immediate health and safety risk.