Pioneer Therapy and Living
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
Pioneer Therapy and Living is highly regarded for its rehabilitation services and compassionate staff, making it a strong candidate for recovery. While the facility receives consistent praise, families should conduct a thorough tour to observe current staffing levels and ask about their specific protocols for resident engagement and care during health crises.
Google Reviews
Google Reviews
22 reviews on Google“Pioneer Therapy and Living receives high praise for its attentive nursing staff, clean environment, and effective rehabilitation services. Families and patients frequently describe the atmosphere as home-like and compassionate, though there are isolated reports of poor experiences during the COVID-19 pandemic and some unexplained low-rated reviews.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Strong communication with families
Concerns
- Inadequate care during isolation periods (COVID-19 era)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; how do you ensure this level of care is consistent across all resident rooms?
- 2We noticed that many families appreciate the communication here, so how do you typically keep loved ones updated on any changes in a resident's condition?
- 3Since therapy is such a strength here, could you tell us more about how the physical and occupational therapy programs are integrated into a resident's daily routine?
- 4How does the nursing team manage care and monitoring during periods when a resident might need to be in isolation for health reasons?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“My wife recently spent 3 weeks in the Pioneer Nursing Home from a compound hip fracture. She was very pleased with Jody, Shannon, Chantal and the rest of the staff. They all were a great help, positive and happy to help with any concerns.”
“The nurses are also amazing with the care they give the residents and medications are managed to perfection. CNA’s are in the amazing group also, making sure the residents are comfortable and their concerns are taken care of.”
“My husband had lost all mobility and after a few weeks he had started regaining the ability to walk and enjoying life again. Melbourne is fortunate to have a rehab that is clean, knowledgeable, and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pioneer Therapy and Living has 19 deficiencies across three surveys with no complaint-triggered issues, indicating problems were found through routine inspections rather than family reports. The facility shows recurring issues with infection control, environmental safety (including pest control), and pressure ulcer prevention appearing across multiple years. All deficiencies have correction dates, suggesting the facility addresses problems when identified, though some areas like environmental safety and infection control have repeated violations.
Oct 31, 2024Routine6
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Oct 26, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 4, 2022Routine5
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Pioneer Therapy and Living
for profit
Chain Affiliation
Anthony & Bryan Adams
38 facilities nationwide
Chain avg rating: 3.8/5 · Rank 12 of 37 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit pioneertherapyandliving.com
Medicare data downloads
Original nursing home datasets
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