Pioneer Care and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
Watch Pioneer Care and Rehabilitation
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 9.0)
- High staff turnover (88%)
Bottom 25% in MT · Below recommended RN staffing · Very high staff turnover · Worst in SWEETWATER CARE chain · $158,103 in fines
What this means for your family
This facility has shown a concerning downward trend in quality over the last several years, with multiple recent reports of medical neglect and severe understaffing. While the therapy department has historically been a strength, families should exercise extreme caution and conduct an in-person tour to verify current hygiene and staffing levels before considering this facility.
Google Reviews
Google Reviews
15 reviews on Google“Pioneer Care and Rehabilitation receives highly polarized feedback, with recent reviews highlighting significant concerns regarding neglect, poor communication, and unprofessional management. While some older reviews praise the therapy team and staff dedication, recent experiences describe a facility struggling with chronic understaffing, poor hygiene, and inadequate medical care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy programs
- Some friendly and dedicated nursing staff
- Welcoming environment for visitors
Concerns
- Chronic understaffing and reliance on travel staff (mentioned by 3 reviewers)
- Unprofessional or rude management/administrative staff (mentioned by 3 reviewers)
- Poor hygiene, cleanliness, and facility maintenance (mentioned by 2 reviewers)
- Inadequate response to call lights and resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's current reliance on travel staff, how do you ensure consistent, personalized care and familiarity for my loved one throughout the week?
- 2I noticed some concerns regarding facility maintenance; what is your current plan or schedule for deep cleaning and addressing repairs in resident living areas?
- 3How does your leadership team handle communication with families when concerns about administrative responsiveness or staff interactions arise?
- 4With the current staffing levels, what is your protocol for ensuring that call lights are answered promptly and resident needs are met in a timely manner?
- 5Could you walk me through your process for medication management and how you ensure accuracy, especially during staff shift changes?
- 6What specific steps are you taking to improve the dining experience and nutritional variety for residents, given the feedback on food quality?
Personalized based on this facility's data
Key Review Excerpts
“The neglect was beyond horrible. My son was 100% tube fed. They had to feed him and provide water through his feeding tube. The oral care, more than once the hospital removed huge chunks of yuk from his mouth.”
“This facility is roughly 95% travel nurses and aides and chronically understaffed. Ask anybody in town, they'll warn you about this place and that horrible woman.”
“The therapy seems to be great there, as my dad has made progress. The director of nursing, Jocelyn is rude, unprofessional, very impatient and quick to hand off any phone calls or questions to other staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints about safety hazards, medication management, and infection control issues. Safety hazard deficiencies occurred three times including one complaint-triggered case, while medication errors appeared in both regular and complaint inspections. Additional complaint areas included care planning problems, resident discharge issues, and protection of belongings, indicating families have raised serious concerns about multiple aspects of care quality and resident safety.
Dec 31, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
May 8, 2025Routine25
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
May 8, 2025Complaint1
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Feb 27, 2025Complaint2
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Dec 5, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 27, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 19, 2026
$7,360
Fine
May 8, 2025
$48,464
Fine
Dec 5, 2024
$12,529
Fine
Aug 27, 2024
$18,850
Fine
May 21, 2024
$40,641
Fine
Jan 4, 2024
$12,786
Ownership & Operations
Who Operates This Facility
Pioneer Care and Rehabilitation
for profit
Chain Affiliation
Sweetwater Care
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 9 of 9 (Worst)
Ownership & Management
Owners
Sweetwater Care Opco LLC
Owner (parent company) · Organization
Chesley, Aaron
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit dillonpioneercare.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.