Pinnacle Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical rehabilitation programs. Still worth an in-person visit.
based on 77 Google reviews
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What this means for your family
Pinnacle has a strong reputation for its rehabilitation and admissions process, making it a common choice for short-term recovery. However, given the recent reports of delayed response times and hygiene issues, we strongly advise you to visit during off-hours and observe how quickly staff respond to call lights before making a decision.
Google Reviews
Google Reviews
77 reviews on Google“Pinnacle Nursing and Rehabilitation Center receives a high volume of positive feedback, particularly regarding its rehabilitation services, admissions process, and friendly staff. However, there are serious, recurring reports of neglect regarding basic hygiene and call-light response times, which suggest significant inconsistencies in daily care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical rehabilitation programs
- Welcoming and helpful admissions team
- Friendly and compassionate nursing staff
- Clean and well-maintained facility environment
Concerns
- Slow response to call lights and hygiene neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's strong focus on physical rehabilitation, could you walk us through how a typical therapy session is integrated into a resident's daily routine?
- 2I noticed the facility has a high volume of residents; what protocols are currently in place to ensure that call lights are answered promptly and that personal hygiene needs are met consistently?
- 3With 13 recent state violations, what specific steps or quality improvement initiatives has the leadership team implemented to address these findings and improve the inspection outcomes?
- 4Since the current staffing rating is a 3 out of 5, how does the facility manage staffing levels during peak times to ensure every resident receives the attention they need?
- 5Could you describe the types of social activities or community engagement programs available to help residents feel connected and active throughout the week?
- 6In the event of a sudden medical change or emergency, what is the facility's process for stabilizing the resident and communicating those updates to the family?
Personalized based on this facility's data
Key Review Excerpts
“If you find yourself needing physical rehabilitation you wont find a better place to recover. I was met with kindness, empathy, and every effort to be made comfortable.”
“Pinnacle took care of my sweet aunt for 10+ years. Over the years of visiting her I could see the connection she had made with her caretakers.”
“My grandma is currently a resident here and is unable to put any weight on her foot... they let her sit in a dirty dyper for an hour after my grandma called for them”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant ongoing concerns with 13 of 17 deficiencies triggered by family complaints and a recent 2026 survey showing 6 uncorrected violations. Recurring issues span medication management, care planning, quality of care delivery, and resident rights. While earlier deficiencies from 2019-2023 were corrected, the most recent inspection reveals persistent problems across multiple care areas that remain unaddressed.
Jan 29, 2026Complaint6
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 30, 2023Complaint14
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Administration Deficiencies
Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.
Feb 24, 2022Routine4
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Nov 6, 2019Routine2
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Pinnacle Nursing and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 135 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit pinnaclenursing.com
Medicare data downloads
Original nursing home datasets
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