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Nursing HomeMedicaid Investigative

Pinnacle Care of Battle Creek

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

675 Wagner Drive, Battle Creek, MI 4901782 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 53 Google reviews

Pinnacle Care of Battle Creek Nursing Home in Battle Creek, MI — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (37 vs median 8.0)
  • High staff turnover (56%)
  • High RN turnover (64%)

Bottom 25% in MI · Critically understaffed (RN) · Significantly below average staffing · $140,507 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While some families report positive engagement and activities, the recent, recurring reports of severe neglect and failure to respond to call lights are deeply concerning. We strongly recommend that you visit unannounced during off-hours and weekends to observe staffing levels and response times firsthand before making a decision.

Google Reviews

Google Reviews

53 reviews on Google
Pinnacle Care of Battle Creek receives highly polarized feedback, with some families praising the staff's warmth and engagement, while others report severe neglect and safety concerns. Critical issues consistently raised by multiple reviewers include slow response times to call lights, poor communication from management, and inadequate basic care such as nutrition and hygiene. Families should be aware of the significant discrepancy between positive experiences and reports of dangerous understaffing and facility maintenance issues.

Quality Themes

Tap a score for details
Food2.0Staff4.0Clean3.0Activities7.0Meds2.0Memory5.0Comms1.0ValueN/A

Strengths

  • Friendly and engaging nursing staff
  • Helpful admissions and business office
  • Active resident engagement and activities

Concerns

  • Slow or non-existent response to call lights and requests for assistance (mentioned by 4 reviewers)
  • Poor communication and lack of follow-up from management (mentioned by 4 reviewers)
  • Inadequate nutrition and poor food quality (mentioned by 3 reviewers)
  • Understaffing and high staff turnover (mentioned by 3 reviewers)
  • Hygiene and facility sanitation issues (pests, odors) (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'18(4)'20(8)'22(4)'24(9)'26(9)

Distribution · 56 analyzed

5
29
4
3
3
3
2
0
1
21

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how engaging and friendly the nursing staff is; how do you ensure that level of personal connection is maintained during every shift?
  • 2What specific steps are being taken to ensure call lights and resident requests are answered promptly, especially during busy periods?
  • 3How does the management team handle communication with families to ensure we are always kept in the loop regarding care updates?
  • 4Could you tell us more about the daily activity calendar and how you keep residents actively engaged with the community?
  • 5What is the process for managing medications and ensuring everything is handled accurately and timely?
  • 6How does the facility approach mealtime, and what are some of the recent improvements made to the food quality and dining experience?

Personalized based on this facility's data


Key Review Excerpts

My sister fell and was not responded to for 45 minutes. Then it took them 5 hours to call an ambulance.

Long-term resident's family · 2025☆☆☆☆

She pushed the button and no one came! She called me and all she could get out was she needed help. I called the front desk and made them go to her room.

Memory care family member · 2025☆☆☆☆

I saw and had reported to staff that I was seeing roaches and mice. I even took a pic of the mouse sitting in the middle of the floor seriously!!

Rehab patient · 2025☆☆☆☆
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.00hrs
0%
Registered nurses for medical care
Total Nursing
2.05hrs
50%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
MI
13.1%
Calhoun
15.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
12.1%
MI
4.2%
Calhoun
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.6%
Better than Avg
Here
15.6%
US
19.5%
MI
19.5%
Calhoun
23.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility23.1%
Worse than Avg
Here
23.1%
US
19.4%
MI
20.2%
Calhoun
18.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
15.5%
MI
15.0%
Calhoun
17.0%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
MI
3.0%
Calhoun
3.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
79.8%
MI
79.5%
Calhoun
78.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility63.6%
Worse than Avg
Here
63.6%
US
81.8%
MI
83.0%
Calhoun
85.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Calhoun
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

40deficiencies
4penalties
Well above state avg (9.8)
30 complaint-triggered
$140,507 in fines

Families filed multiple complaints that triggered deficiency investigations, including serious concerns about resident abuse and neglect protection. The facility shows recurring problems with medication management, nursing staffing levels, and pest control across multiple surveys. While all deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully evaluate before visiting.

Mar 6, 2026Complaint
6
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0678Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0680Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

Mar 4, 2026Complaint
5
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0030Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Jan 22, 2026Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Sep 10, 2025Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

May 12, 2025Routine
40
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0921Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0331Potential for harm · WidespreadCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0887Minimal · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Apr 17, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Federal Penalties

Fine

Apr 17, 2025

$51,875

Payment Denial

Apr 17, 2025

99-day denial

Fine

Feb 9, 2024

$82,071

Payment Denial

Feb 9, 2024

55-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pinnacle Care of Battle Creek

Organization Type

for profit

Ownership & Management

Owners

Pinnacle Battle Creek Holdings LLC

Owner · Organization

100%

Ishakis, Yochanan

Owner (parent company)

60%

Levine, Yisroel

Owner (parent company)

40%

Key personnel

Evans, KayW-2 Managing EmployeeMendoza, VioletW-2 Managing EmployeeLevine, YisroelOfficer / DirectorZenith Care LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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