Pinewood Manor Nursing Home & Rehabilitation Cntr
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 11 Google reviews

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What this means for your family
Given the serious reports of medication errors and neglect, we strongly advise families to conduct frequent, unannounced visits if a loved one is placed here. While some administrative staff are noted as helpful, the consistent pattern of clinical failures suggests that this facility may not be suitable for patients requiring complex medical management.
Google Reviews
Google Reviews
11 reviews on Google“Pinewood Manor Nursing Home & Rehabilitation Center faces significant criticism regarding patient safety, medication management, and staff professionalism. While one reviewer praised the facility's director for a smooth transition and hospice coordination, the majority of feedback highlights severe concerns regarding neglect, poor communication, and inadequate clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Experienced leadership in specific administrative roles
- Responsive to hospice coordination needs
Concerns
- Neglect and failure to administer prescribed medications (mentioned by 2 reviewers)
- Poor staff professionalism and disrespectful communication with families (mentioned by 2 reviewers)
- Inadequate clinical knowledge and lack of compassion among nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing ratings, could you walk me through your specific process for ensuring medication administration is accurate and timely for every resident?
- 2I understand that communication is a priority; what specific protocols do you have in place to ensure families receive consistent, respectful, and transparent updates regarding their loved one's daily care?
- 3With your facility's experience in coordinating hospice care, how do you integrate those specialized support services into the daily routine of residents who may need them?
- 4What steps is the leadership team taking to improve the clinical training and professional development of the nursing staff to ensure a high standard of compassionate care?
- 5How do you handle medical emergencies or sudden changes in a resident's health status, and how quickly can a family expect to be notified in those situations?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“Director Wilma Hanna (of 35-year tenure) made the transition from the previous facility to Pinewood Manor smooth and comforting; she facilitated our need for hospice when that became apparent with no delay whatsoever”
“After a brief visit we discovered that they had neglected to give him any of his prescribed medicines for 7 whole days. Had we not been consistent in checking on him, he would have died.”
“I am repeatedly treated with absolute disrespect when I call this facility. This fact causes me concern about the treatment of patients”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered federal inspections revealing issues with resident rights and care planning. The most recurring problems involve fire safety systems, care planning and assessment, and building maintenance issues including electrical systems. While all deficiencies show correction dates, the facility continues to struggle with similar issues across multiple surveys, suggesting potential systemic challenges in maintaining consistent standards.
Mar 12, 2026Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 3, 2025Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Mar 14, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 24, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Oct 27, 2022Routine12
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Pinewood Manor Nursing Home & Rehabilitation Cntr
nonprofit
Ownership & Management
Owners
Taylor Regional Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit pinewoodmanor.org
Medicare data downloads
Original nursing home datasets
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