Pines Rehab & Health Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 7 Google reviews
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What this means for your family
Recent feedback for this facility is concerning, particularly regarding staff responsiveness and the quality of meals. If you are considering this location, we strongly recommend conducting an unannounced visit during off-peak hours to observe how quickly staff respond to resident call bells.
Google Reviews
Google Reviews
7 reviews analyzed“Pines Rehab & Health Center receives highly inconsistent feedback, with recent reviews highlighting significant concerns regarding staff responsiveness, cleanliness, and food quality. While some older reviews mention a friendly environment and hardworking staff, the most recent reports from late 2025 describe a lack of attention to basic resident needs and poor facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff members
- Clean facility environment
Concerns
- Slow response times to call bells and assistance requests (mentioned by 2 reviewers)
- Poor quality of food served to residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility is quite intimate with 60 residents; how do you ensure that staff are able to respond promptly when a resident uses their call bell?
- 2We understand that nutrition is a big part of quality of life, so could you walk us through how you manage the dining experience and incorporate resident feedback into your menu planning?
- 3With your current staffing rating, what is your process for ensuring that residents receive consistent attention and support throughout the evening and weekend hours?
- 4Could you tell us more about the daily activities and social programs available to help residents stay engaged and connected with one another?
- 5Given the recent health inspections, what specific steps are you taking to maintain the cleanliness and environment that your residents deserve?
- 6How does your nursing team coordinate with local hospitals or specialists if a resident experiences a sudden change in their medical condition?
Personalized based on this facility's data
Key Review Excerpts
“This place is a joke,they do not help the clients,all I see is everyone just talking,hanging around.But the worse is the food that they feed our families,its worse than jail food.”
“Clean, has friendly staff”
“They have a new administrator who has genuine heartfelt interest in the residents and staff. Excellent hardworking caring employees.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pines Rehab & Health Center has 5 deficiencies across 2 surveys with no complaint-triggered issues. The most recent 2025 survey found problems with infection control, food safety, care planning, and accident prevention, but all were corrected by the facility. An older building safety issue from 2022 regarding exit doors remains without a correction plan, which families should inquire about during visits.
Feb 11, 2026Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 30, 2022Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Pines Rehab & Health Center
for profit
Ownership & Management
Owners
Francis E Cheney Jr Estate
Owner · Organization
Russell, Patricia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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