Pineknoll Rehabilitation Centre
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
Pineknoll is highly regarded for its compassionate, family-oriented care, making it a strong candidate for long-term residency. However, because some residents have reported significant delays in staff response times, we recommend testing the call button system during your tour and asking management about their staffing ratios during off-hours.
Google Reviews
Google Reviews
18 reviews on Google“Pineknoll Rehabilitation Centre receives high praise for its compassionate and attentive nursing staff, with many families describing them as a surrogate family for residents. However, some visitors have reported significant concerns regarding responsiveness to call buttons and unprofessional interactions at the front desk.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong family-like atmosphere
- Residents appear well-cared for and clean
Concerns
- Slow response times to call buttons (mentioned by 2 reviewers)
- Unprofessional or rude front desk staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With a capacity of 58 residents, how does the team ensure consistent communication with families, especially given that some families have expressed a desire for more frequent updates?
- 2I noticed that staffing is a key focus here; could you walk me through how the team manages call button response times to ensure residents feel supported throughout the day and night?
- 3The atmosphere here feels very warm and family-oriented; what specific daily activities or social programs do you offer to help residents feel connected and engaged with one another?
- 4Regarding the recent health inspections, could you share how the facility has addressed the two noted deficiencies to improve the overall quality of care?
- 5We want to ensure our loved one feels comfortable interacting with all team members; how do you foster a welcoming and professional environment at the front desk for both residents and visitors?
- 6In the event of a medical emergency, what is your specific protocol for stabilizing a resident and how quickly is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Pineknoll is like a surrogate family for their residents. No matter how challenging some residents are, a staffer takes care of them.”
“My sister and I are very happy with Pineknoll. They treat our mother like family. She is clean, well feed, and is very happy there.”
“Don't like this place at all had to hollar out loud to get a nurse 2nd time i pushed my call button for 20 mins and still didn't get a reply had to walk to front window to get a nurse to see me”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pineknoll Rehabilitation Centre has 17 deficiencies across three surveys, with all issues reportedly corrected by the facility. The most recurring problems involve fire safety systems, emergency exit requirements, and resident rights documentation. While deficiencies span multiple areas including infection control and care quality, the consistent pattern of corrections suggests the facility addresses identified issues when cited by inspectors.
May 27, 2025Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Apr 19, 2024Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Feb 20, 2023Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Have an externally vented heating system.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Pineknoll Rehabilitation Centre
nonprofit
Chain Affiliation
Hcf Management Indiana
6 facilities nationwide
Chain avg rating: 3.7/5 · Rank 2 of 6
Ownership & Management
Owners
Witham Memorial Hospital
Owner · Organization
Reed, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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