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Nursing HomeMedicaid

Pinecrest Medical Care Facility

Strong Medicare quality ratings; families often praise friendly and respectful staff. Still worth an in-person visit.

N15995 Main Street, Powers, MI 49874120 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 44 Google reviews

5
4
3
2
1
Pinecrest Medical Care Facility Nursing Home in Powers, MI — Street View
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What this means for your family

Pinecrest offers a clean environment with a well-regarded rehab team, which is a strong point for short-term recovery. However, families should be vigilant and maintain regular visits, as there are concerning reports that residents without family advocates may receive lower quality care.

Google Reviews

Google Reviews

44 reviews analyzed
Pinecrest Medical Care Facility receives a high volume of positive feedback regarding its staff's friendliness and the cleanliness of the building. However, a minority of reviewers report serious concerns regarding management honesty, inadequate care for patients without visiting family, and cleanliness issues.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean7.0Activities8.0MedsN/AMemory2.0Comms3.0ValueN/A

Strengths

  • Friendly and respectful staff
  • Clean and well-maintained facility
  • Effective physical therapy and rehab team
  • Engaging social activities for residents

Concerns

  • Dishonest or incompetent management (mentioned by 2 reviewers)
  • Inadequate care for residents without family advocates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'16(1)4.34.2'18(16)4.61.0'20(1)5.01.0'22(1)5.0'23(2)

Distribution

5
32
4
5
3
2
2
0
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do you ensure that residents who may not have daily family visitors receive the same level of proactive attention and advocacy as others?
  • 2I noticed some mixed feedback regarding management; could you walk me through your process for addressing family concerns or communication gaps when they arise?
  • 3With the current focus on physical therapy and rehab, how are these services integrated into the daily routine for residents who need extra support?
  • 4Could you share more about the specific structure and specialized training provided in your memory care unit to help improve outcomes for those residents?
  • 5How does your team handle medical emergencies or urgent health changes during evening and weekend hours when administrative staff may be off-site?
  • 6What are some of the most popular social activities currently offered, and how do you encourage residents to participate if they are feeling hesitant or isolated?

Personalized based on this facility's data


Key Review Excerpts

The staff at Pinecrest are extremely caring and professional! The rooms are spacious and very clean. We were extremely impressed with their PT facility and rehab team.

Long-term resident's family · 2016★★★★★

Husband was there after knee surgery. HD I not been there to help him it would not have been safe for him. Heard staff treat Alzheimer patients poorly. Seemed to be patients that didn’t have family visit.

Rehab patient's spouse · 2019☆☆☆☆

It was so sad what we had to go through with the head of staff we were lied to they're so dishonest we didn't get the proper care which was so deserved

Family member · 2022☆☆☆☆
Source: 44 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.65hrs
87%
Registered nurses for medical care
Total Nursing
4.37hrs
OK
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
MI
4.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
15.4%
MI
15.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.7%
Worse than Avg
Here
18.7%
US
14.4%
MI
11.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility26.2%
Worse than Avg
Here
26.2%
US
19.4%
MI
20.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MI
95.2%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility89.7%
Worse than Avg
Here
89.7%
US
95.5%
MI
95.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility53.2%
Worse than Avg
Here
53.2%
US
79.7%
MI
79.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.9%
Better than Avg
Here
94.9%
US
81.8%
MI
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MI
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Well below state avg (9.8)
16 complaint-triggered

Families filed 16 complaints triggering federal inspections, revealing significant concerns about nursing staffing, medication management, and infection control. The facility has faced repeated issues with inadequate nursing staff levels, medication errors, and infection prevention programs across multiple surveys from 2023-2024. While all deficiencies show correction dates, the pattern of complaints and recurring problems in critical care areas suggests ongoing quality challenges families should carefully consider.

Jul 17, 2025Routine
6
0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0923ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0293ModerateCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0628MinorCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0645MinorCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0699MinorCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

Jul 25, 2024Routine
15
0132ModerateCorrected

Construction Deficiencies

Meet requirements for outpatient facilities located next to inpatient facilities separated by fire resistive construction.

0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0925MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692MinorCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0726MinorCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0759MinorCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0810MinorCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

Jul 25, 2024Complaint
2
0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0657ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Jan 16, 2024Complaint
1
0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 27, 2023Complaint
13
0686ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0726ModerateCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0730ModerateCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0607ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0678ModerateCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0689ModerateCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0776MinorCorrected

Administration Deficiencies

Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

Jul 27, 2023Routine
16
0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324ModerateCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0531ModerateCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353ModerateCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0925MinorCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0552MinorCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0561MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0676MinorCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0690MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0699MinorCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Federal Penalties

Payment Denial

Jul 27, 2023

25-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pinecrest Medical Care Facility

Organization Type

government

Ownership & Management

Owners

Delta County

Owner · Organization

33%

Dickinson County

Owner · Organization

33%

Menominee County

Owner · Organization

33%

Key personnel

Smith, DanaManaging Control - Governing BodyDean, FloraOfficer / DirectorSmith, DanaOfficer / DirectorDean, FloraManagerSmith, DanaManager
Source: Medicare provider data

Contact

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References & Resources

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