Pine View Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 17 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in MS · Below recommended RN staffing · No penalties on record
What this means for your family
While some families report positive experiences with rehab, the recent surge in negative reviews regarding staff attitude and management's lack of responsiveness is concerning. If you consider this facility, we strongly recommend conducting an unannounced visit to observe staff-to-resident interactions and asking the administrator directly how they handle formal complaints.
Google Reviews
Google Reviews
17 reviews analyzed“Pine View Health and Rehabilitation Center receives highly polarized feedback, with many five-star ratings lacking detail and several recent one-star reviews citing significant concerns. While some former residents and family members praise the facility for its rehab services and friendly staff, others report serious issues regarding staff attitude, responsiveness, and overall quality of care. Families should be aware of a recent trend of negative feedback concerning management's dismissiveness and poor staff performance.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehab therapy services
- Clean and well-maintained facility
- Some staff members provide compassionate, family-like care
Concerns
- Rude, lazy, or impatient staff behavior (mentioned by 3 reviewers)
- Poor responsiveness and long wait times for assistance (mentioned by 2 reviewers)
- Management dismissiveness when addressing family complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily management and care planning?
- 2With the current staffing rating being strong, what specific steps are you taking to ensure that responsiveness remains consistent and that residents feel heard when they request assistance?
- 3We understand that dining experiences are a priority for residents; could you walk us through how you are working to improve the meal service and variety for those in your care?
- 4Given the facility's focus on rehabilitation, how do you balance the clinical therapy schedule with opportunities for social engagement and daily activities?
- 5How does your leadership team handle concerns or feedback from family members to ensure that we feel supported and informed throughout our loved one’s stay?
- 6What is your protocol for managing medical emergencies, and how quickly can we expect to be notified if there is a change in our loved one's health status?
Personalized based on this facility's data
Key Review Excerpts
“I had a bad experience with one nurse and one or two CNA’s.. The nurse had a bad attitude and a poor bedside manner. She tried to make me feel as if I was the problem when it was her job to care for me.”
“Most of the staff that I dealt with there had a bad attitude and seemed lazy and unconcerned with patients' care or comfort. Most staff members, except for just a couple, are very rude, impatient, and come across like they hate their jobs.”
“The administrator doesn't LISTEN, & likes to cut you off when you're voicing a concern, trying to minimize problems.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
6
measures
4
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pine View Health and Rehabilitation Center has 17 federal deficiencies across three surveys, with one complaint-triggered issue regarding facility environment and safety. The most recurring problems involve care planning and resident assessments, followed by resident rights issues and fire safety concerns. All deficiencies appear corrected by the provider, though care planning issues have persisted across multiple surveys, suggesting ongoing challenges in this critical area.
Jan 14, 2026Routine7
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jan 14, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jun 20, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 16, 2022Routine4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Pine View Health and Rehabilitation Center
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 16 of 35
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit pineviewhealth.com
Medicare data downloads
Original nursing home datasets
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