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Nursing HomeMedicaid

Pine Ridge Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise warm, attentive nursing and care staff. Still worth an in-person visit.

119 Bastille Dr, Pagosa Springs, CO 8114760 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 35 Google reviews

5
4
3
2
1
Pine Ridge Rehabilitation and Healthcare Center Nursing Home in Pagosa Springs, CO — Street View
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What this means for your family

Pine Ridge is highly regarded for its clean environment and professional therapy team, making it a strong candidate for rehabilitation. However, because some families have reported concerns regarding staffing levels and responsiveness, we recommend visiting during off-hours or weekends to observe the floor activity yourself.

Google Reviews

Google Reviews

35 reviews on Google
Pine Ridge Rehabilitation and Healthcare Center receives high praise for its compassionate, attentive staff and clean, well-maintained environment. While many families report positive experiences with rehab and long-term care, there are isolated but serious concerns regarding understaffing and responsiveness during off-hours.

Quality Themes

Tap a score for details
Food10.0Staff9.0Clean10.0ActivitiesN/AMedsN/AMemoryN/AComms8.0ValueN/A

Strengths

  • Warm, attentive nursing and care staff
  • Clean and well-maintained facility
  • Effective rehabilitation and therapy services
  • Compassionate and professional atmosphere

Concerns

  • Understaffing leading to slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02022(2)5.02023(5)4.82024(18)4.12025(10)5.02026(1)

Distribution · 37 analyzed

5
33
4
1
3
0
2
1
1
2

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given that you have a 5-star overall rating, how do you maintain such a high level of care while managing the current staffing levels?
  • 2I noticed that you are very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
  • 3With the current staffing levels, what is your protocol for ensuring that residents receive timely assistance when they press their call buttons?
  • 4Since therapy services are a noted strength here, could you walk us through how a typical rehabilitation session is integrated into a resident's daily routine?
  • 5What specific steps is the facility taking to address the recent health inspection findings to ensure the highest safety standards for my loved one?
  • 6Could you describe the variety of social activities available for residents to ensure they stay engaged and connected within the community?

Personalized based on this facility's data


Key Review Excerpts

As a retired nurse, I can be very critical regarding facilities and the staff. Not here! Tanya the physical therapist was outstanding in her knowledge and application.

Rehab patient · 2023★★★★★

The staff at Pine Ridge is Great! The facility is top notch. The residents seem very pleased.

Visitor · 2025★★★★★

Crazy understaffed today. Was trying to get some assistance with my Mom. I received a less than favorable response from a CNA.

Long-term resident's family · 2024★★☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.60hrs
80%
Registered nurses for medical care
Total Nursing
2.23hrs
54%
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
43%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility37.6%
Worse than Avg
Here
37.6%
US
12.1%
CO
8.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
19.4%
CO
21.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.5%
Better than Avg
Here
5.5%
US
15.3%
CO
14.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.8%
Worse than Avg
Here
24.8%
US
15.5%
CO
20.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
14.4%
CO
13.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.6%
Mixed vs Avgs
Here
13.6%
US
19.5%
CO
11.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.1%
Better than Avg
Here
92.1%
US
81.8%
CO
76.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility65.6%
Worse than Avg
Here
65.6%
US
79.8%
CO
75.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CO
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
1penalties
Near state avg (8.8)
$3,145 in fines

Pine Ridge Rehabilitation and Healthcare Center has 27 federal deficiencies across three surveys with no family complaints filed. The facility shows recurring issues with resident protection from abuse and neglect, medication management, and fire safety systems. Most deficiencies appear across multiple surveys, indicating ongoing challenges, though the facility has provided correction dates for all violations.

Feb 12, 2026Routine
10
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jan 10, 2024Routine
6
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

Sep 15, 2022Routine
12
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0744Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Fine

Jul 17, 2023

$3,145

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

7total
2deficiencies
Aug 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jul 2, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Apr 29, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Apr 10, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Jan 31, 2024Routine
N/A0000, 0222, 0311

Based on observation, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 7.2.1.6.1.1(4) or 7.2.1.5.10.2.1. Delayed egress hardware, the door did not have proper signage posted2. One motion locks need to be installed on doors for CNA room, Physical Therapy, BOM office, beauty room.7.2.1.6.1.1(4)A readily visible, durable sign in letters not less than 1 in. (25 mm) high and not less than 1/8 in. (3.2 mm) in stroke width on a contrasting background that reads as follows shall be located on the door leaf adjacent to the release device in the direction of egress:PUSH UNTIL ALARM SOUNDSDOOR CAN BE OPENED IN 15/30 SECONDS7.2.1.5.10.2 The releasing mechanism shall open the door leaf with not more than one releasing operation, unless otherwise specified in 7.2.1.5.10.3, 7.2.1.5.10.4, or 7.2.1.5.10.6.This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient item(s) were discussed with the maintenance team at the exit conference. Based on observation, it was determined that the facility failed to arrange and maintain the vertical openings in accordance with Life Safety Code Section 19.3.11. vertical opening to crawl space from portable AC unit exhaust duct work in Med room and activities room.19.3.1 Protection of Vertical Openings.Any vertical opening shall be enclosed or protected in accordance with Section 8.6, unless otherwise modified by 19.3.1.1 through 19.3.1.8.This deficiency has the potential to affect occupants, who might include residents, staff, and visitors within the smoke compartment. Deficient item(s) were discussed with the maintenance team at the exit conference. The Colorado Department of Public Health and Environment conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a).Life safety features, which met the requirements for new construction at the time of licensure or certification, shall be maintained and not diminished.The initial comments (ID Prefix Tag K-0000) are informational only, and are a representation of the facility' s general characteristics.The facility is a type V (000) single-story structure with a full crawl space building, constructed November 26, 1997, with a connected eight room addition type V(111) constructed, August 11, 2005. The facility incorporates a distinct, two-hour, fire-rated separation from the rehabilitation area. The facility contains an automatic fire suppression system classified as fully sprinklered. The facility is licensed for 60 beds with a census on the day of survey of 44.The facility was surveyed, on January 31st 2024, for compliance to fire safety requirements using the National Fire Protection Association (NFPA) 101-Life Safety Code, 2012 Edition; under Chapter 19, Existing Health Care Occupancies; the NFPA 99- Health Care Facilities code, and all referenced standards. The facility will meet these requirements when the following deficiencies are corrected.The deficiencies were discussed with the Maintenance Supervisor during the wal..

Jan 10, 2024Routine
N/A0000, 0658, 0758 and 2 more

A recertification survey was conducted from 1/7/24 to 1/10/24. Four deficiencies were cited. An Emergency Preparedness survey was conducted from 1/7/24 to 1/10/24. No deficiencies were cited. Based on observation, record review and interviews the facility failed to ensure four (#11, #12, #21 and #46) out of 18 sample residents received treatment and care in accordance with professional standards of practice.Specifically, the facility failed to ensure blood pressure medication was ordered with administration parameters for Residents #11, #12, #21 and #46.Findings include:I. Professional reference According to Khashayar, F., Arif, J. (2022). Beta Blockers. Stat Pearls. National Library of Medicine. https://www.ncbi.nlm.nih.gov/books/NBK532906 retrieved on 1/19/24. "Beta receptors are found all over the body and induce a broad range of physiologic effects. The blockade of these recepto.. Based on observations and interviews the facility failed to ensure one of one medication refrigerators stored narcotic medications in accordance with accepted professional standards and that only licensed staff had access to resident-prescribed medications.Specifically, the facility failed to ensure controlled medications were in a locked storage container that was permanently secured to the refrigerator.Findings include: I. Facility policy and procedure The Storage of Medications policy and procedure, revised February 2023, was provided by the director of nursing (DON) on 1/9/24 at 1:00 p.m. It read in pertinent part, "Controlled substances (listed as Schedule 11-V of the Compr.. Based on observations and staff interviews, the facility failed to ensure the dietary department followed safe practices to prevent the potential contamination of food and spread of food-borne illness. Specifically, the facility failed to: -Ensure reheated food reached the appropriate temperature; and, -Ensure beard nets were worn in the kitchen. Findings include: I. Reheated food A. Professional reference The Colorado Department of Public Health and Environment (2019) The Colorado Retail Food Establishment Rules and Regulations, retrieved from: https://www.colorado.gov/pacific/sites/default/files/DEHS_RetailFd_6CCR10102_RFFC_EffJan2019.pdf. "Reheated i.. Based on record review and interviews, the facility failed to ensure two (#44 and #16) of seven residents reviewed for unnecessary medications out of 18 sample residents were free from unnecessary medications. Specifically, the facility failed to:-Ensure Resident # 44 was assessed by the interdisciplinary team (IDT) prior to implementation of a psychotropic medication treatment and appropriate non-pharmacological interventions were initiated;-Ensure Resident #16' s psychoactive medication, an antidepressant, was not increased without evidence and documentation of change of behaviors or attempts of non-pharmacological interventions, and,-Resident # 16' s hours of sleep were docu..

Nov 16, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pine Ridge Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Centennial Healthcare

Chain Size

8 facilities nationwide

Chain avg rating: 2.8/5 · Rank 2 of 8 (Best)

Ownership & Management

Owners

Centennial I Tbd Holdco LLC

Owner (parent company) · Organization

Centennial Mn Tr I

Owner (parent company) · Organization

Key personnel

Capital Finance LLC5% or Greater Security InterestGottlieb, RefoelManaging Control - Governing BodyCapital Finance LLCManagerGotts Consulting Colorado LLCManagerCochran, DawnManager
Source: Medicare provider data

Contact

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References & Resources

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