Pine Grove Healthcare & Wellness Centre, Lp
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 87 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (17 vs median 13.0)
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
This facility is an excellent choice for families prioritizing high-quality nursing care and physical rehabilitation, as the clinical staff is exceptionally well-regarded. However, you should proactively verify communication protocols with management to ensure you are kept informed of medical updates and patient status changes.
Google Reviews
Google Reviews
87 reviews on Google“Families considering Pine Grove can expect a highly praised nursing team noted for their compassion, professionalism, and responsiveness to patient needs. While the facility is frequently lauded for its cleanliness and excellent rehabilitation services, some reviewers have raised serious concerns regarding management communication and specific incidents of oversight.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Excellent physical therapy and rehab services
- Professional and responsive social work/admissions
Concerns
- Management communication and administrative errors (mentioned by 2 reviewers)
- Food quality and safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive phrases to acknowledge positive reviews. While they occasionally acknowledge specific themes like 'hard work' or 'staff,' the responses rarely address the specific individuals or unique details mentioned by reviewers.
Questions for Your Tour
- 1We've heard great things about the compassion of your nursing staff; how do you ensure that level of attentive care remains consistent across all shifts?
- 2Since we are looking for great rehabilitation options, could you tell us more about how your physical therapy program supports a resident's recovery?
- 3How does the facility manage meal planning and nutrition to ensure food is both safe and enjoyable for everyone?
- 4We noticed you are very active in responding to feedback; how does the administration typically communicate facility updates or changes to the families?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6What kind of daily activities or social events are organized to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I am so impressed with how well everything is managed here : admission process, physical therapy, transportation to visit doctor, updating her medication list, etc. Everyone is knowledgeable, responsive, patient and friendly.”
“The staff is not only very knowledgeable. They care about their patients. My auntie had an anxiety attack the first night. The staff kept super close eye AFTER they had managed the symptoms.”
“The facility was **spotless**, and residents seemed truly **happy** and **engaged** in activities. Staff were remarkably **alert**, **punctual**, and **professional**, ensuring clients felt **safe** and well-cared for.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with 64 deficiencies across 8 surveys, including 6 complaint-triggered investigations where families reported problems. The most recurring issues involve medication management errors, inadequate room sizes below federal standards, and problems with food safety and waste disposal. Several deficiencies around accident prevention and abuse reporting have persisted across multiple years, suggesting ongoing supervision and safety concerns that warrant careful consideration before choosing this facility.
Apr 21, 2026Complaint1
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 19, 2026Routine14
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Feb 13, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 15, 2025Complaint1
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 7, 2025Routine19
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Pine Grove Healthcare & Wellness Centre, Lp
for profit
Chain Affiliation
Corporate Interface Services
41 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
87 reviews from families & visitors
Official Website
Visit pinegrovehc.com
Medicare data downloads
Original nursing home datasets
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