Pine Crest Health and Memory Care
Strong Medicare quality ratings; families often praise high quality of daily care. Still worth an in-person visit.
based on 10 Google reviews
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What this means for your family
While some families report positive experiences with the care provided, the reported issues regarding medication management and rule enforcement are concerning. We strongly recommend that you request a meeting with the nursing director to discuss their medication verification process and how they ensure consistent communication with families.
Google Reviews
Google Reviews
10 reviews on Google“Pine Crest Health and Memory Care receives highly polarized feedback, ranging from praise for quality care to significant concerns regarding administrative oversight. While some families appreciate the facility as a safe transition for loved ones, others have reported issues with inconsistent rule enforcement and medication management errors.”
Quality Themes
Tap a score for detailsStrengths
- High quality of daily care
- Supportive environment for residents transitioning from home
Concerns
- Inconsistent enforcement of facility policies and safety protocols
- Medication management errors
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on medication management, could you walk me through the specific protocols and double-check systems you have in place to ensure accuracy for residents?
- 2I noticed the staffing rating is lower than other areas; how do you manage daily support levels to ensure residents receive consistent attention throughout the day?
- 3Communication is very important to our family; what is your standard process for keeping families updated on changes in care or daily health status?
- 4With eight recent state violations, what specific steps has the leadership team taken to improve safety protocols and policy enforcement over the last few months?
- 5I read that residents transitioning from home often find the environment very supportive; what daily activities or social programs do you offer to help new residents feel settled and engaged?
- 6How does your nursing team handle urgent medical needs or emergencies, and what is your process for notifying family members during those situations?
Personalized based on this facility's data
Key Review Excerpts
“This is the facility where Aunt Jessie received extremely high quality care when living alone at home became too much for her to easily do.”
“Next they were giving my family members pills that she took already. She ask for a pill list of what she takes. They never”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaint reports triggering 4 deficiency findings at this facility, including concerns about medication management and care planning. The facility shows recurring issues with medication management, fire safety systems, and emergency preparedness across multiple surveys. While all deficiencies appear to have correction dates, the pattern of repeat violations in critical areas like pharmaceutical services and safety systems suggests ongoing operational challenges that families should investigate during visits.
Aug 27, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jun 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 1, 2025Routine11
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Oct 14, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Aug 20, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 6, 2024Routine5
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Ownership & Operations
Who Operates This Facility
Pine Crest Health and Memory Care
government
Chain Affiliation
The Ensign Group
342 facilities nationwide
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit ensigngroup.net
Medicare data downloads
Original nursing home datasets
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