Pine Crest Guest Home INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (52%)
Below average in MS · Critically understaffed (RN) · Above recommended total nurse staffing · $15,945 in fines · Abuse citation
What this means for your family
Pine Crest is highly regarded for its friendly staff and clean environment, making it a welcoming place for visitors and residents alike. When touring, we recommend asking how the facility encourages mobility for residents who are capable of sitting up, as one visitor noted concerns about residents remaining in bed during the day.
Google Reviews
Google Reviews
34 reviews analyzed“Pine Crest Guest Home Inc receives consistent praise for its friendly, professional staff and clean, well-maintained environment. Visitors frequently highlight the welcoming atmosphere during community outreach programs, though one reviewer expressed concern regarding the lack of encouragement for mobile residents to get out of bed during the day.”
Quality Themes
Tap a score for detailsStrengths
- Consistently friendly and welcoming staff
- Clean and well-maintained facility
- Responsive to visitors and community groups
Concerns
- Lack of encouragement for mobile residents to sit up or leave their beds during the day
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a strong reputation for being welcoming and responsive; how do you ensure that same level of engagement translates into daily activities for residents who are physically mobile?
- 2Since the facility has a 4-star staffing rating, how do you utilize that staff to help encourage residents to get out of bed and participate in social activities throughout the day?
- 3Given the recent health inspection reports, what specific steps is the facility taking to improve those areas and ensure the highest quality of care for your 55 residents?
- 4How does your team handle medical emergencies or sudden changes in a resident's health status, especially during overnight hours?
- 5With 4 state violations noted in the past year, could you walk me through how you address and resolve these types of concerns to maintain the clean and well-maintained environment mentioned by families?
- 6What kind of daily routine or movement program do you have in place to ensure residents remain active and engaged, rather than spending the majority of their time in their rooms?
Personalized based on this facility's data
Key Review Excerpts
“The only thing that bothered me was, the poorest patients, 2 to a room, were all laying in the bed with Venetian Blinds closed at around 10 in the morning! I know some cannot get up they are bedridden… But this then can….should be… I believe a chair, a small cheap one should be beside every bed!”
“Everyone was friendly and attentive today and did their best to answer my questions. I feel that my sister is getting quality care there.”
“We love the staff at Pinecrest ... they treat our Mother with such care and are very friendly to the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
2
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to serious findings including abuse/neglect protection failures and accident prevention issues in 2025. The facility shows recurring problems with fire safety systems and resident rights across multiple surveys from 2020 to 2024. While all deficiencies have correction dates, the pattern of ongoing fire safety violations and recent complaint-triggered findings about resident protection raise concerns about consistent care quality.
Jun 16, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 12, 2024Routine4
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Aug 10, 2023Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 13, 2020Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Jun 16, 2025
$7,972
Fine
Jun 16, 2025
$7,973
Ownership & Operations
Who Operates This Facility
Pine Crest Guest Home INC
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit pinecrestguest.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.