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Nursing HomeMedicaid Investigative

Pin Oaks Living Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1525 West Monroe, Mexico, MO 65265124 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
2.4/5

based on 13 Google reviews

5
4
3
2
1
Pin Oaks Living Center Nursing Home in Mexico, MO — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Above-median deficiencies (26 vs median 10)

Below average in MO · Below recommended RN staffing · Above average staffing · $21,450 in fines · Abuse citation

Source: Medicare data

What this means for your family

Given the consistent reports of neglect regarding basic hygiene and slow response times, we strongly advise families to conduct unannounced visits during weekends and evenings. You should specifically observe how quickly staff respond to call lights and inspect the cleanliness of the resident's room before committing to this facility.

Google Reviews

Google Reviews

13 reviews analyzed
Pin Oaks Living Center faces severe criticism regarding basic patient care, hygiene, and management oversight. Multiple reviewers report significant delays in assistance with toileting and hygiene, as well as concerns about the physical condition of the facility and the quality of food provided.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0ActivitiesN/AMeds2.0MemoryN/ACommsN/AValueN/A

Strengths

  • Friendly staff interactions
  • Helpful to visitors and family

Concerns

  • Significant delays in staff response for toileting and hygiene needs (mentioned by 2 reviewers)
  • Poor facility cleanliness and maintenance (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.02019(5)5.02021(1)1.02022(1)2.32023(3)4.02024(2)3.02025(2)1.02026(1)

Distribution

5
4
4
0
3
1
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent feedback regarding maintenance and facility upkeep, what is your current process for ensuring resident rooms and common areas remain clean and well-maintained?
  • 2I understand that prompt assistance is vital for my loved one's comfort; what systems or protocols do you have in place to ensure staff are alerted quickly when a resident needs help with toileting or hygiene?
  • 3With a 4-star staffing rating, how do you deploy your team throughout the day to ensure that residents receive consistent attention and care?
  • 4Could you walk me through the daily activity schedule and explain how you encourage residents to participate in social life here?
  • 5Regarding medication management, what steps do you take to ensure accuracy and timely administration for residents with complex health needs?
  • 6How does your clinical team handle medical emergencies or sudden changes in a resident's health status, and at what point is the family typically notified?

Personalized based on this facility's data


Key Review Excerpts

My father had been put here for 20 day to rehabilitate so maybe he could learn things to survive at home but they barley even did much and on top that my father has called me crying over and over because he waits over 2 hours to be changed.

Rehab patient's family · 2025☆☆☆☆

I had a friend stay there and it was a bad experience,food was terrible when you got feed, rooms where dirty and thats being nice! Everybody shared a toliet!

Friend of resident · 2023☆☆☆☆

They provide quality services to the residents of their home and are very friendly and helpful to visitors and family as well.

Visitor · 2024★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
82%
Registered nurses for medical care
Total Nursing
3.72hrs
91%
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
18%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

6

measures

Worse Than Avg

8

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
MO
16.7%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
15.4%
MO
23.6%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility33.3%
Worse than Avg
Here
33.3%
US
19.5%
MO
25.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility24.2%
Worse than Avg
Here
24.2%
US
15.3%
MO
18.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility86.4%
Mixed vs Avgs
Here
86.4%
US
93.4%
MO
84.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.1%
Better than Avg
Here
97.1%
US
95.5%
MO
90.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility60.6%
Worse than Avg
Here
60.6%
US
81.8%
MO
65.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility69.2%
Mixed vs Avgs
Here
69.2%
US
79.7%
MO
63.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
MO
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

26deficiencies
1penalties
Well above state avg (12.0)
18 complaint-triggered
$21,450 in fines

This facility has concerning patterns across multiple care areas, with families filing 19 complaints that triggered federal investigations. The most recurring problems involve nursing staffing adequacy, resident rights violations, and protection from abuse or neglect. Recent complaints in 2025-2026 show ongoing issues with nursing staffing levels and resident participation rights, while medication management problems appear repeatedly across surveys, suggesting systemic challenges that persist despite corrections.

Feb 5, 2026Complaint
1
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 7, 2026Complaint
3
0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0565ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 18, 2025Complaint
5
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725ModerateCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0565ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0658MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0732MinorCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 14, 2024Routine
20
0222ModerateCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0727ModerateCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0758ModerateCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880ModerateCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0511MinorCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0554MinorCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0600MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0679MinorCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0686MinorCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0700MinorCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0909MinorCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

Oct 1, 2024Complaint
2
0602MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0761MinorCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 8, 2023Complaint
1
0557ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Federal Penalties

Fine

Nov 18, 2025

$26,650

Payment Denial

Nov 18, 2025

34-day denial

Fine

Jun 13, 2023

$21,450

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pin Oaks Living Center

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

58 facilities nationwide

Chain avg rating: 2.5/5 · Rank 35 of 56

Ownership & Management

Owners

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Ltc Management Services LLCManagerLincoln, JamesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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