Pin Oaks Living Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 13 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (26 vs median 10)
Below average in MO · Below recommended RN staffing · Above average staffing · $21,450 in fines · Abuse citation
What this means for your family
Given the consistent reports of neglect regarding basic hygiene and slow response times, we strongly advise families to conduct unannounced visits during weekends and evenings. You should specifically observe how quickly staff respond to call lights and inspect the cleanliness of the resident's room before committing to this facility.
Google Reviews
Google Reviews
13 reviews analyzed“Pin Oaks Living Center faces severe criticism regarding basic patient care, hygiene, and management oversight. Multiple reviewers report significant delays in assistance with toileting and hygiene, as well as concerns about the physical condition of the facility and the quality of food provided.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff interactions
- Helpful to visitors and family
Concerns
- Significant delays in staff response for toileting and hygiene needs (mentioned by 2 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding maintenance and facility upkeep, what is your current process for ensuring resident rooms and common areas remain clean and well-maintained?
- 2I understand that prompt assistance is vital for my loved one's comfort; what systems or protocols do you have in place to ensure staff are alerted quickly when a resident needs help with toileting or hygiene?
- 3With a 4-star staffing rating, how do you deploy your team throughout the day to ensure that residents receive consistent attention and care?
- 4Could you walk me through the daily activity schedule and explain how you encourage residents to participate in social life here?
- 5Regarding medication management, what steps do you take to ensure accuracy and timely administration for residents with complex health needs?
- 6How does your clinical team handle medical emergencies or sudden changes in a resident's health status, and at what point is the family typically notified?
Personalized based on this facility's data
Key Review Excerpts
“My father had been put here for 20 day to rehabilitate so maybe he could learn things to survive at home but they barley even did much and on top that my father has called me crying over and over because he waits over 2 hours to be changed.”
“I had a friend stay there and it was a bad experience,food was terrible when you got feed, rooms where dirty and thats being nice! Everybody shared a toliet!”
“They provide quality services to the residents of their home and are very friendly and helpful to visitors and family as well.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents with depression symptoms
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns across multiple care areas, with families filing 19 complaints that triggered federal investigations. The most recurring problems involve nursing staffing adequacy, resident rights violations, and protection from abuse or neglect. Recent complaints in 2025-2026 show ongoing issues with nursing staffing levels and resident participation rights, while medication management problems appear repeatedly across surveys, suggesting systemic challenges that persist despite corrections.
Feb 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 7, 2026Complaint3
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 18, 2025Complaint5
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 14, 2024Routine20
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Environmental Deficiencies
Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.
Oct 1, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 8, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Federal Penalties
Fine
Nov 18, 2025
$26,650
Payment Denial
Nov 18, 2025
34-day denial
Fine
Jun 13, 2023
$21,450
Ownership & Operations
Who Operates This Facility
Pin Oaks Living Center
for profit
Chain Affiliation
James & Judy Lincoln
58 facilities nationwide
Chain avg rating: 2.5/5 · Rank 35 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit pinoakslivingcenter.com
Medicare data downloads
Original nursing home datasets
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