Pikeville Nursing and Rehab Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 53 Google reviews
Watch Pikeville Nursing and Rehab Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While many families report excellent care and engaging activities, the recurring reports of hygiene issues and difficulty reaching staff by phone are significant red flags. We recommend visiting in person during off-hours to verify the cleanliness of the halls and testing the facility's responsiveness to phone calls before making a decision.
Google Reviews
Google Reviews
53 reviews analyzed“Pikeville Nursing and Rehab Center receives polarized feedback, with many reviewers praising the staff's kindness and the facility's cleanliness, while others report serious concerns regarding neglect and poor communication. Families considering this facility should be aware of the stark contrast between the highly positive experiences of some and the distressing reports of hygiene issues and unresponsive staff from others.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Clean and well-maintained facility
- Engaging activities and crafts for residents
- Responsive administrative leadership
Concerns
- Unpleasant odors and poor hygiene in common areas (mentioned by 2 reviewers)
- Difficulty reaching staff via phone or getting calls answered (mentioned by 2 reviewers)
- Reports of resident neglect or lack of assistance with basic mobility (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve daily operations?
- 2With a 3-star staffing rating, what specific protocols do you have in place to ensure residents receive timely assistance with mobility and personal care throughout the day?
- 3Some families have mentioned challenges with phone communication; what is the best way for us to reach the nursing team directly if we have an urgent question?
- 4I see you have a great reputation for crafts and activities; could you walk me through the current weekly schedule and how you encourage residents to participate?
- 5To ensure a comfortable environment for everyone, what is your daily routine for housekeeping and maintaining fresh air quality in the common areas?
- 6Given the recent health inspection reports, what steps is the facility currently taking to address those specific areas and improve your overall quality metrics?
Personalized based on this facility's data
Key Review Excerpts
“Mom was very involved in crafts and projects, they would do her hair and nails. The atmosphere is happy and loving.”
“Whenever I call the facility I am transferred to the nurses station, but no one answers the phone at the nurse's station.”
“Worst place I've ever been when u go down the hall smells like odor and piss last time I was here visiting my mother there was a man in a wheelchair peeing in the floor they never cleaned it up.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families recently filed complaints resulting in serious uncorrected deficiencies regarding abuse protection and reporting requirements as of January 2026. The facility shows recurring issues with environmental safety, medication management, and care planning across multiple surveys from 2018 to 2024. While most past deficiencies were corrected, the ongoing complaint-triggered issues involving resident protection represent significant safety concerns that remain unresolved.
Jan 8, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 30, 2024Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 19, 2018Routine11
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Pikeville Nursing and Rehab Center
for profit
Chain Affiliation
Emerald Healthcare
14 facilities nationwide
Chain avg rating: 1.5/5 · Rank 1 of 14 (Best)
Ownership & Management
Owners
Eyy Pikeville Operations LLC
Owner · Organization
Chafetz, Yisroel
Owner (parent company)
Walden, Jacob
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit pikevillenursing.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.