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Nursing HomeMedicaid Top Rated

Pih Health Good Samaritan Hospital D/p Snf

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

1225 Wilshire Blvd, City West · Los Angeles, CA 9001728 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.2/5

based on 640 Google reviews

Pih Health Good Samaritan Hospital D/p Snf Nursing Home in Los Angeles, CA — Street View
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What this means for your family

Choosing Pih Health Good Samaritan Hospital D/p Snf means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate and professional nursing staff and skilled and attentive doctors. While no facility is perfect, the clinical data here is encouraging.

Google Reviews

Google Reviews

640 reviews on Google
Families should be aware of significant inconsistencies in care quality at this facility. While many reviewers praise specific nurses and doctors for being compassionate, professional, and highly skilled, there are frequent and serious reports of communication breakdowns, inadequate pain management, and issues with discharge procedures.

Quality Themes

Food2.0Staff5.5Clean3.0ActivitiesN/AMeds3.0MemoryN/AComms2.0Value2.0

Strengths

  • Compassionate and professional nursing staff
  • Skilled and attentive doctors
  • Efficient emergency triage in some instances
  • Kind and helpful admitting staff

Concerns

  • Poor communication with families and regarding medical results (mentioned by 4 reviewers)
  • Inadequate pain management and medication handling (mentioned by 3 reviewers)
  • Unprofessional or rude behavior from certain staff members (mentioned by 5 reviewers)
  • Issues with billing transparency and upfront costs (mentioned by 2 reviewers)
  • Incomplete discharge paperwork and instructions (mentioned by 2 reviewers)

Rating Trends

2342.62023(64)3.02024(68)2.72025(56)3.02026(24)

Distribution · 212 analyzed

5
82
4
9
3
7
2
15
1
99

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that communication is so vital for families, what is your standard process for updating us on medical results and changes in care?
  • 2With a smaller capacity of 28 residents, how do you ensure that medication management and pain relief protocols are consistently monitored for each individual?
  • 3Could you walk us through the daily routine and social activities available to residents to help them feel engaged and comfortable?
  • 4I understand that navigating billing can be complex; could you explain your process for ensuring transparency regarding upfront costs and monthly statements?
  • 5How do you support families during the transition process, specifically regarding the clarity and completeness of discharge instructions?
  • 6Since your team is highly regarded for their professional nursing care, how do you foster a supportive environment to ensure that every staff interaction remains kind and attentive?

Personalized based on this facility's data


Key Review Excerpts

The 7th floor is awesome I felt I had complaint but I was very overwhelmed. I must say my day nurse Sandy is professional, knowledgeable & passionate

Patient experience · Mar 2026★★★★★

The level of care I received at this hospital was a 10/10. They are gentle, kind, patient, and not one person gave me a bad attitude. Truly very good bedside manners at this hospital.

Post-delivery experience · Dec 2025★★★★★

The medical care is substandard and done with what feels like zero care about the patient's subsequent recovery. I had surgery to have my gallbladder removed, and I left the hospital with zero discharge paperwork about my procedure and how to care for myself in the days post-surgery.

Post-elective surgery experience · Sep 2025☆☆☆☆
Source: 640 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
3.93hrs
OK
Registered nurses for medical care
Total Nursing
8.31hrs
OK
All nurses + aides combined
Staff Turnover
36%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 3 measures

Medicare Rating
2/ 5
Better Than Avg

1

measures

Mixed Results

2

measures

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.0%
Mixed vs Avgs
Here
90.0%
US
79.8%
CA
93.2%
Los angeles
92.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.1%
Mixed vs Avgs
Here
90.1%
US
81.8%
CA
94.2%
Los angeles
94.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (15.4)
1 complaint-triggered

This facility shows a concerning pattern with 37 deficiencies across four surveys, including one complaint-triggered case where a family reported issues with patient discharge planning. The most frequent problems involve fire safety systems, resident care planning, and building maintenance issues like electrical systems. While most deficiencies appear corrected, the volume of recurring safety violations and the fact that families have filed formal complaints suggests potential ongoing operational challenges that warrant careful consideration.

Dec 4, 2025Routine
3
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Jul 1, 2025Complaint
1
0627Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

Oct 4, 2024Routine
14
0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Oct 6, 2023Routine
19
0636Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0851Potential for harm · IsolatedCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pih Health Good Samaritan Hospital D/p Snf

Organization Type

nonprofit

Ownership & Management

Owners

Pih Health Good Samaritan Hospital

Owner · Organization

100%

Key personnel

Woods, KentonManaging Control - Governing BodyAlvarez, AlexOfficer / DirectorAtwood, JOfficer / DirectorBarendse, ThursoOfficer / DirectorBatiste, MelanieOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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