Pih Health Good Samaritan Hospital D/p Snf
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 640 Google reviews

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What this means for your family
Choosing Pih Health Good Samaritan Hospital D/p Snf means your loved one is in a facility that ranks well on Medicare quality measures. High RN hours correlate directly with lower rates of hospital readmission and better specialized care coordination. Families frequently praise: compassionate and professional nursing staff and skilled and attentive doctors. While no facility is perfect, the clinical data here is encouraging.
Google Reviews
Google Reviews
640 reviews on Google“Families should be aware of significant inconsistencies in care quality at this facility. While many reviewers praise specific nurses and doctors for being compassionate, professional, and highly skilled, there are frequent and serious reports of communication breakdowns, inadequate pain management, and issues with discharge procedures.”
Quality Themes
Strengths
- Compassionate and professional nursing staff
- Skilled and attentive doctors
- Efficient emergency triage in some instances
- Kind and helpful admitting staff
Concerns
- Poor communication with families and regarding medical results (mentioned by 4 reviewers)
- Inadequate pain management and medication handling (mentioned by 3 reviewers)
- Unprofessional or rude behavior from certain staff members (mentioned by 5 reviewers)
- Issues with billing transparency and upfront costs (mentioned by 2 reviewers)
- Incomplete discharge paperwork and instructions (mentioned by 2 reviewers)
Rating Trends
Distribution · 212 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that communication is so vital for families, what is your standard process for updating us on medical results and changes in care?
- 2With a smaller capacity of 28 residents, how do you ensure that medication management and pain relief protocols are consistently monitored for each individual?
- 3Could you walk us through the daily routine and social activities available to residents to help them feel engaged and comfortable?
- 4I understand that navigating billing can be complex; could you explain your process for ensuring transparency regarding upfront costs and monthly statements?
- 5How do you support families during the transition process, specifically regarding the clarity and completeness of discharge instructions?
- 6Since your team is highly regarded for their professional nursing care, how do you foster a supportive environment to ensure that every staff interaction remains kind and attentive?
Personalized based on this facility's data
Key Review Excerpts
“The 7th floor is awesome I felt I had complaint but I was very overwhelmed. I must say my day nurse Sandy is professional, knowledgeable & passionate”
“The level of care I received at this hospital was a 10/10. They are gentle, kind, patient, and not one person gave me a bad attitude. Truly very good bedside manners at this hospital.”
“The medical care is substandard and done with what feels like zero care about the patient's subsequent recovery. I had surgery to have my gallbladder removed, and I left the hospital with zero discharge paperwork about my procedure and how to care for myself in the days post-surgery.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
1
measures
2
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 37 deficiencies across four surveys, including one complaint-triggered case where a family reported issues with patient discharge planning. The most frequent problems involve fire safety systems, resident care planning, and building maintenance issues like electrical systems. While most deficiencies appear corrected, the volume of recurring safety violations and the fact that families have filed formal complaints suggests potential ongoing operational challenges that warrant careful consideration.
Dec 4, 2025Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Jul 1, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Oct 4, 2024Routine14
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 6, 2023Routine19
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Pih Health Good Samaritan Hospital D/p Snf
nonprofit
Ownership & Management
Owners
Pih Health Good Samaritan Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
640 reviews from families & visitors
Official Website
Visit pihhealth.org
Medicare data downloads
Original nursing home datasets
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