Pierce Memorial Baptist Home, INC.
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 26 Google reviews
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What this means for your family
This facility is highly regarded for its attentive nursing staff and recent physical upgrades, making it a strong candidate for those prioritizing quality of care. However, families should be proactive in establishing clear communication expectations with the administration, as some relatives have noted occasional lapses in updates and administrative follow-through.
Google Reviews
Google Reviews
26 reviews on Google“Pierce Memorial Baptist Home is frequently praised for its compassionate, professional nursing staff and recent facility renovations that have significantly improved the living environment. While families often highlight the dignity and meticulous care provided to residents, some report concerns regarding communication gaps and administrative issues following a resident's passing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Well-maintained, renovated facility
- Meticulous record-keeping and resident monitoring
- Dignified end-of-life care
Concerns
- Staffing shortages impacting care and communication (mentioned by 2 reviewers)
- Inconsistent communication with family members (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your high rating for staffing, how do you ensure that the nursing team remains consistent and available for residents during busy shifts?
- 2How do you keep family members updated on their loved one's daily well-being and any changes in their health?
- 3Since the facility is so well-maintained and renovated, what specific amenities or comfortable spaces are available for residents to enjoy?
- 4What kind of daily activities or social programs are in place to keep the residents engaged and connected with one another?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6How does the team approach personalized care to ensure every resident is treated with the dignity and meticulous monitoring mentioned by others?
Personalized based on this facility's data
Key Review Excerpts
“I called at different times of the day to check in on my parents and they could tell me at any time exactly how much they weighed, how much they had eaten that day, any medicines they needed, how their mood was etc. They were meticulous with note keeping and so competent.”
“The renovations have improved the standard of living exponentially. The resident I visit is much happier.”
“Pierce staff took good care of my sister. Cleaning lady (Michele) was the best person, she really cares and jokes with the patients makes them feel like they are someone. i was a little disappointed that they didnt keep me updated on her care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, with 11 complaint-triggered deficiencies across recent surveys. The most recurring problems involve care planning and medical records management, resident rights violations, and safety hazards throughout the facility. While all deficiencies show correction dates, the pattern of repeated issues in care planning and ongoing family complaints suggests persistent quality concerns that warrant careful consideration during any visit.
Mar 27, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 11, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
May 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 25, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jun 18, 2024Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 3, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Pierce Memorial Baptist Home, INC.
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit piercecare.org
Medicare data downloads
Original nursing home datasets
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