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Nursing HomeMedicaid

Pico Rivera Healthcare Center

Strong Medicare quality ratings; families often praise compassionate and caring nursing staff. Still worth an in-person visit.

9140 Verner Street, El Rancho · Pico Rivera, CA 9066099 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 32 Google reviews

5
4
3
2
1
Pico Rivera Healthcare Center Nursing Home in Pico Rivera, CA — Street View
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What this means for your family

This facility offers a clean environment and many staff members are noted for their genuine compassion. However, the presence of highly severe reports regarding bedsores and medication errors is a major red flag; families must perform rigorous, unannounced visits to verify that medical protocols and pain management are being strictly followed.

Google Reviews

Google Reviews

32 reviews on Google
Families considering Pico Rivera Healthcare Center will find a polarizing environment. While many reviewers praise the compassionate, family-like treatment from nursing and housekeeping staff, there are severe, critical allegations regarding medical neglect, including bedsores, dehydration, and improper medication administration.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms6.0ValueN/A

Strengths

  • Compassionate and caring nursing staff
  • Clean and well-maintained facility
  • Effective rehabilitation and physical therapy
  • Friendly and attentive housekeeping

Concerns

  • Severe medical neglect and physical injuries (bedsores, fractures) (mentioned by 2 reviewers)
  • Inadequate pain management and medication administration (mentioned by 2 reviewers)
  • Issues with patient hydration and monitoring

Rating Trends

Tap a year to see what changed

234'14(1)'18(2)'21(12)'23(8)'25(2)

Distribution · 35 analyzed

5
27
4
2
3
1
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about how compassionate and caring the nursing staff is; how do you ensure that level of personal attention is maintained for every resident?
  • 2Can you walk us through your specific protocols for medication administration and how you monitor for any potential errors or missed doses?
  • 3What specific steps does your clinical team take to ensure residents stay properly hydrated and to prevent issues like pressure sores or skin breakdown?
  • 4In the event of a medical emergency during the night, what is the immediate process for contacting the physician and notifying our family?
  • 5We noticed your housekeeping team is highly regarded for keeping the facility clean; how often are the resident rooms and common areas deep-cleaned?
  • 6What kind of daily activities or social programs do you have in place to keep residents engaged and active with one another?

Personalized based on this facility's data


Key Review Excerpts

My grandmother was admitted to this facility not too long ago and I have been nothing but impressed with the care, compassion, and treatment from Pico Rivera Healthcare Center.

Long-term resident's family · 2023★★★★★

Horrible!!! My father got a bedsore the size of a 8 inch Pie!! They don't follow through properly on physical therapy... Take your loved one Elsewhere!

Rehab patient's family · 2023☆☆☆☆

The Staff showed her (my Mother) while under their watch, all their love and attention both professionally and personally, as it all showed by the way they all took good care of her (from the Licensed Nurses to the Housekeepers).

Long-term resident's family · 2021★★☆☆☆
Source: 32 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.28hrs
37%
Registered nurses for medical care
Total Nursing
3.82hrs
93%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
15.4%
CA
11.6%
Los angeles
11.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
14.4%
CA
10.4%
Los angeles
12.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
19.5%
CA
13.7%
Los angeles
10.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Los angeles
9.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility16.7%
Worse than Avg
Here
16.7%
US
15.3%
CA
10.5%
Los angeles
9.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Los angeles
99.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.5%
Better than Avg
Here
97.5%
US
81.8%
CA
94.2%
Los angeles
94.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.0%
Better than Avg
Here
94.0%
US
79.7%
CA
93.2%
Los angeles
92.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Los angeles
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
2penalties
Well below state avg (15.4)
4 complaint-triggered
$26,588 in fines

Pico Rivera Healthcare Center has significant recurring issues with medication management, resident care planning, and nutrition services that persist across multiple surveys from 2021 to 2025. While families have filed complaints triggering federal investigations regarding safety hazards and medication errors, all 56 deficiencies show correction dates, indicating the facility addresses problems when identified but struggles with ongoing compliance.

Mar 28, 2025Complaint
2
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jan 9, 2025Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 11, 2024Routine
26
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0675Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Honor each resident's preferences, choices, values and beliefs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

May 22, 2023Complaint
1
0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Apr 27, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 4, 2021Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0802Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

0808Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Federal Penalties

Fine

Apr 9, 2026

$22,225

Fine

Jan 11, 2024

$26,588

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pico Rivera Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Longwood Management Corporation

Chain Size

38 facilities nationwide

Chain avg rating: 2.2/5 · Rank 9 of 38

Ownership & Management

Owners

Friedman Family Trust

Owner · Organization

18%

Ira D Friedman 1991 Trust

Owner · Organization

18%

Lehmann Family 1991 Trust

Owner · Organization

18%

The Klavan Family Trust

Owner · Organization

18%

The Tzippy Friedman Notis 1990 Trust

Owner · Organization

18%

Devorah Danziger Group a Business Assets Trust

Owner · Organization

Elka Kaplan Group a Business Assets Trust

Owner · Organization

Esther Hoff Group a Business Assets Trust

Owner · Organization

Mordechai Notis Group a Business Assets Trust

Owner · Organization

Rachel Notis Group a Business Assets Trust

Owner · Organization

Sarah Dunner Group a Business Assets Trust

Owner · Organization

The Aaron Friedman Group a Business Assets Trust

Owner · Organization

The Ira David Friedman Group a Business Assets Trust

Owner · Organization

The Libby Friedman Lehmann Group a Business Assets Trust

Owner · Organization

The Ruchel Friedman Klavan Group a Business Assets Trust

Owner · Organization

Yehoshua Notis Group a Business Assets Trust

Owner · Organization

Yisroel Notis Group a Business Assets Trust

Owner · Organization

Friedman, Aaron

Owner (parent company)

21%

Klavan, Rachel

Owner (parent company)

18%

Lehmann, Libby

Owner (parent company)

18%

Notis, Shmuel

Owner (parent company)

18%

Pervaiz, Zaid

Owner (parent company)

Friedman, Aaron

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Friedman, IraManaging Control - Governing BodyBuhay, RowenaManagerChaudhry, MohammadManagerFriedman, IraManagerKlavan, JoshuaManager
Source: Medicare provider data

Contact

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References & Resources

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