Pheasant Wood Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 48 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 3.0)
Below average in NH · Below recommended RN staffing · No penalties on record
What this means for your family
Pheasant Wood Center has a dedicated nursing team that many families find compassionate, particularly in memory care and rehabilitation. However, because there are recurring, serious reports of neglect and poor facility maintenance, we strongly recommend that you visit unannounced and observe the cleanliness of the halls and the responsiveness of staff during off-hours before making a decision.
Google Reviews
Google Reviews
48 reviews on Google“Pheasant Wood Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the 'feels like home' environment. However, there are serious, recurring reports of neglect, poor communication, and cleanliness issues that have caused significant distress for some families. Potential residents should be aware that while many have positive experiences, there are documented concerns regarding staffing levels and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Welcoming and home-like atmosphere
- Strong administrative support and communication
- Effective rehabilitation and therapy teams
Concerns
- Neglect and lack of timely assistance with personal care (mentioned by 3 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 3 reviewers)
- Inadequate communication regarding patient health declines (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very active response rate to online feedback; how does that open line of communication translate into how you handle family concerns regarding a loved one's health status?
- 2With the current staffing ratings, could you walk me through how you ensure residents receive timely assistance with personal care needs throughout the day and night?
- 3I’ve read positive things about your rehabilitation team, but I’m also curious how you maintain the facility's cleanliness and environment to ensure it stays as welcoming as the reviews suggest?
- 4What specific protocols are in place to ensure that families are notified immediately if there is a sudden change or decline in a resident's health?
- 5Could you share how your team manages the dining experience to ensure that residents are getting the nutrition and support they need during meal times?
- 6What does a typical daily activity schedule look like for residents here, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“My 87 yr old Dad became a patient/resident one month ago today @ Pheasant Wood after 9 days in the hospital after a fall. His full Nursing Care and Speech, OT, and PT as well as the Admin Team have all exceeded our expectations.”
“My father was taken there for temporary rehab, He spent less than 24hrs when he signed himself out.. He asked for help at 7:30am with personal care, family got there just after 10:30am and he had not yet had the help he needed.. Total neglect!”
“The food was terrible. I was put in a 14 day quantine... There was no housekeeping- the floors were filthy, my bed was never changed, and the toilet was filled with rust stains.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pheasant Wood Center has persistent issues with medication management, resident rights, and fire safety systems appearing across multiple surveys, though all deficiencies show correction dates. Families filed complaints that triggered investigations into medication labeling and abuse response procedures. The facility has averaged about 7 deficiencies per survey with recurring problems in pharmacy services and safety systems, suggesting ongoing challenges with maintaining consistent compliance standards.
Jun 13, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Jun 27, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Jun 27, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 7, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 14, 2023Routine8
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Ownership & Operations
Who Operates This Facility
Pheasant Wood Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 129 of 188
Ownership & Management
Owners
Harborside New Hampshire Limited Partnership
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Harborside Healthcare LLC
Owner (parent company) · Organization
Harborside Toledo Business LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Sunbridge Healthcare LLC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.