Pennsylvania Soldiers and Sailors Home
Strong Medicare quality ratings; families often praise dedicated and professional medical staff. Still worth an in-person visit.
based on 51 Google reviews

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What this means for your family
This facility offers a strong sense of community and has staff capable of providing life-saving care, which is a significant strength. However, because there are conflicting reports regarding staff professionalism and resident safety, we strongly recommend conducting an in-person tour and asking specific questions about their safety protocols and staff-to-resident ratios.
Google Reviews
Google Reviews
51 reviews on Google“The Pennsylvania Soldiers and Sailors Home is a historic facility primarily serving veterans, with reviews highlighting a mix of deep appreciation for its historical significance and varying experiences regarding care quality. While some families and residents praise the dedicated, life-saving medical staff and respectful environment, others have raised serious concerns regarding staff conduct, safety, and the value of services provided.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and professional medical staff
- Rich historical atmosphere and grounds
- Strong sense of community for veterans
- Respectful and caring environment
Concerns
- Reports of rude or unprofessional staff behavior (mentioned by 2 reviewers)
- Concerns regarding quality of care and resident safety (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's deep history and focus on veterans, what specific community activities or traditions are available to help residents feel connected to their service background?
- 2With a current focus on staffing levels, could you explain how you ensure consistent, personalized attention for each resident throughout the day?
- 3We noticed some feedback regarding communication styles; how do you foster a culture of open, respectful, and professional interaction between staff and family members?
- 4Regarding the recent health inspection findings, what specific steps or quality improvement initiatives have been implemented to address those areas and enhance resident safety?
- 5How does the nursing team coordinate with outside specialists or manage urgent medical needs to ensure residents receive timely care on-site?
- 6Considering the facility's unique setting, how do you balance the historical nature of the building with the modern safety and accessibility needs of the residents?
Personalized based on this facility's data
Key Review Excerpts
“I couldn't breathe..the dedicated, professional staff(nurses and aides) quickly assested the problem and I was taken to UPMC hospital in Erie and saved saved my life.”
“The entire staff took excellent care of Bill. My daughter & I thankful for the loving staff.”
“I am constantly worrying about his safety, and I fear that the home is taking years off of his life, due to the type of treatment he receives there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to findings about accident hazards and facility management, though these were corrected. The facility shows recurring issues with fire safety systems, electrical maintenance, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of safety-related violations spanning from 2023 to 2025 suggests ongoing maintenance challenges that families should discuss during their visit.
Mar 13, 2026Routine9
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Meet other general requirements.
Construction Deficiencies
Meet other general requirements.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Mar 7, 2025Routine8
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Egress Deficiencies
Meet other general requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 26, 2024Routine3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Pennsylvania Soldiers and Sailors Home
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
51 reviews from families & visitors
Official Website
Visit dmva.pa.gov
Medicare data downloads
Original nursing home datasets
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