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Nursing HomeMedicaid Top Rated

Pennsylvania Soldiers and Sailors Home

Strong Medicare quality ratings; families often praise dedicated and professional medical staff. Still worth an in-person visit.

560 East Third St, Erie, PA 16512107 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 51 Google reviews

5
4
3
2
1
Pennsylvania Soldiers and Sailors Home Nursing Home in Erie, PA — Street View
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What this means for your family

This facility offers a strong sense of community and has staff capable of providing life-saving care, which is a significant strength. However, because there are conflicting reports regarding staff professionalism and resident safety, we strongly recommend conducting an in-person tour and asking specific questions about their safety protocols and staff-to-resident ratios.

Google Reviews

Google Reviews

51 reviews on Google
The Pennsylvania Soldiers and Sailors Home is a historic facility primarily serving veterans, with reviews highlighting a mix of deep appreciation for its historical significance and varying experiences regarding care quality. While some families and residents praise the dedicated, life-saving medical staff and respectful environment, others have raised serious concerns regarding staff conduct, safety, and the value of services provided.

Quality Themes

Tap a score for details
FoodN/AStaff7.0Clean8.0Activities9.0MedsN/AMemoryN/ACommsN/AValue2.0

Strengths

  • Dedicated and professional medical staff
  • Rich historical atmosphere and grounds
  • Strong sense of community for veterans
  • Respectful and caring environment

Concerns

  • Reports of rude or unprofessional staff behavior (mentioned by 2 reviewers)
  • Concerns regarding quality of care and resident safety (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(18)'19(3)'22(2)'24(2)'26(6)

Distribution · 55 analyzed

5
34
4
10
3
4
2
1
1
6

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the facility's deep history and focus on veterans, what specific community activities or traditions are available to help residents feel connected to their service background?
  • 2With a current focus on staffing levels, could you explain how you ensure consistent, personalized attention for each resident throughout the day?
  • 3We noticed some feedback regarding communication styles; how do you foster a culture of open, respectful, and professional interaction between staff and family members?
  • 4Regarding the recent health inspection findings, what specific steps or quality improvement initiatives have been implemented to address those areas and enhance resident safety?
  • 5How does the nursing team coordinate with outside specialists or manage urgent medical needs to ensure residents receive timely care on-site?
  • 6Considering the facility's unique setting, how do you balance the historical nature of the building with the modern safety and accessibility needs of the residents?

Personalized based on this facility's data


Key Review Excerpts

I couldn't breathe..the dedicated, professional staff(nurses and aides) quickly assested the problem and I was taken to UPMC hospital in Erie and saved saved my life.

Resident · 2023★★★★★

The entire staff took excellent care of Bill. My daughter & I thankful for the loving staff.

Long-term resident's family · 2018★★★★★

I am constantly worrying about his safety, and I fear that the home is taking years off of his life, due to the type of treatment he receives there.

Long-term resident's family · 2018☆☆☆☆
Source: 51 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.38hrs
OK
Registered nurses for medical care
Total Nursing
5.60hrs
OK
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
32%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility32.4%
Worse than Avg
Here
32.4%
US
19.4%
PA
26.0%
Erie
24.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
93.4%
PA
87.1%
Erie
88.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.6%
Better than Avg
Here
0.6%
US
12.1%
PA
8.3%
Erie
10.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility24.1%
Worse than Avg
Here
24.1%
US
15.5%
PA
17.7%
Erie
16.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
95.5%
PA
93.5%
Erie
92.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.2%
Worse than Avg
Here
19.2%
US
14.4%
PA
17.5%
Erie
15.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.7%
Better than Avg
Here
87.7%
US
81.8%
PA
69.2%
Erie
77.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Erie
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies
Well below state avg (10.1)
$176,348 in fines

Families filed complaints that led to findings about accident hazards and facility management, though these were corrected. The facility shows recurring issues with fire safety systems, electrical maintenance, and infection control across multiple surveys. While all deficiencies have correction dates, the pattern of safety-related violations spanning from 2023 to 2025 suggests ongoing maintenance challenges that families should discuss during their visit.

Mar 13, 2026Routine
9
0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0628Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0100Minimal · WidespreadCorrected

Construction Deficiencies

Meet other general requirements.

0753Minimal · PatternCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

0912Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

Mar 7, 2025Routine
8
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0371Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly sized and located compartments to protect residents from smoke.

0200Minimal · PatternCorrected

Egress Deficiencies

Meet other general requirements.

0912Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have power receptacles that are properly grounded.

0920Minimal · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Apr 26, 2024Routine
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0345Minimal · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pennsylvania Soldiers and Sailors Home

Organization Type

government

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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