Nursing HomeMedicaid

Pennsburg Manor

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

530 Macoby Street, Pennsburg, PA 18073|120 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 149 Google reviews

(215) 679-8076 Directions Website

Street View

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What this means for your family

Pennsburg Manor has a strong reputation for effective physical therapy and a compassionate core staff, making it a viable option for short-term rehabilitation. However, families must be vigilant; multiple reviewers have raised serious concerns about understaffing, medication management, and hygiene. We strongly recommend visiting during off-hours and weekends to observe staffing levels firsthand before making a decision.

Google Reviews

149 reviews on Google

“Pennsburg Manor receives polarized feedback, with many families praising the dedicated nursing and therapy staff for their compassionate care during rehabilitation. However, significant concerns regarding chronic understaffing, poor food quality, and occasional lapses in basic hygiene and medication management are frequently cited by dissatisfied reviewers. While many report a positive, welcoming environment, others describe distressing experiences with neglect and communication failures.”

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Helpful and welcoming administrative/reception team
Strong communication with families regarding patient progress

Concerns

Chronic understaffing leading to slow response times (mentioned by 9 reviewers)
Poor quality, cold, or nutritionally inadequate food (mentioned by 6 reviewers)
Lack of cleanliness in patient rooms and bathrooms (mentioned by 4 reviewers)
Medication management errors or delays (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 154 analyzed

111

⚡11 reviews posted between Dec 16, 2025 – Dec 20, 2025 · 11 were 5-star

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that staffing levels are a common topic in feedback; could you walk me through how your team prioritizes resident needs and response times when the floor is particularly busy?
2We understand that nutrition is vital for recovery and well-being; what steps is the kitchen team taking to improve the quality and temperature of the meals served to residents?
3I see that your team is very active in responding to online feedback, which is great to see. How do you translate that commitment to open communication into your daily interactions with families regarding their loved one's care?
4Regarding medication management, what specific protocols or double-check systems do you have in place to ensure that medications are administered accurately and on time?
5Cleanliness is a top priority for our family; could you show us a typical resident room and explain your current housekeeping schedule and deep-cleaning process?
6Beyond the physical therapy programs, what does a typical day look like for residents in terms of social engagement and activities to keep them active and connected?

Personalized based on this facility's data

Key Review Excerpts

“I was a nurse for 45 years so I do understand the difference between good nursing care and care that is not acceptable. I recommend this facility not only for rehab but if you need skilled”

Rehab patient · 2024★★★★★

“The nurses routinely keep your pain medications and replace them with water pills, the call button to summon the nurses was broken and they gave you little hand bells”

Current resident · 2026★☆☆☆☆

“The only minor comment is it is an outdated facility as far as decor is concerned, but I will take that and a group of wonderful caring individuals over any sparkling new building with an uncaring staff”

Long-term resident's family · 2024★★★★★

Source: 149 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.90hrs

Registered nurses for medical care

Total Nursing

3.39hrs

83%

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

🚶

Residents whose walking got worse

↓ Lower is better

This Facility35.8%

Worse than Avg

Here

35.8%

15.3%

18.4%

Montgomery

16.4%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility35.2%

Worse than Avg

Here

35.2%

19.4%

26.0%

Montgomery

21.0%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility29.8%

Worse than Avg

Here

29.8%

14.4%

17.5%

Montgomery

16.5%

😔

Residents with depression symptoms

↓ Lower is better

This Facility20.1%

Mixed vs Avgs

Here

20.1%

12.1%

8.3%

Montgomery

23.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility25.3%

Worse than Avg

Here

25.3%

15.5%

17.7%

Montgomery

16.6%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility85.3%

Worse than Avg

Here

85.3%

93.4%

87.1%

Montgomery

92.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility34.0%

Worse than Avg

Here

34.0%

79.8%

68.7%

Montgomery

82.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility57.1%

Worse than Avg

Here

57.1%

81.8%

69.2%

Montgomery

81.1%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.4%

Montgomery

1.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies

Well below state avg (10.1)

2 complaint-triggered

Pennsburg Manor has 7 deficiencies across 5 surveys, with families filing complaints that triggered 3 inspections. Issues span resident care quality, resident rights (including failure to notify families of incidents), food safety, and facility cleanliness. While all deficiencies show correction dates, the recurring problems with care quality and family notification requirements suggest ongoing operational challenges that warrant careful consideration.

Mar 26, 2026Routine2 findings

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 6, 2025Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Jan 13, 2025Complaint1 finding

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Apr 19, 2024Routine1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 16, 2023Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pennsburg Manor

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 28 of 188

Ownership & Management

Owners

Genesis Operations IV LLC

Owner · Organization

100%

Gen Operations I LLC