Peninsula Health Center by Harborview
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 108 Google reviews

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What this means for your family
While some residents report excellent care from specific staff members, the facility has a recurring pattern of serious neglect and communication failures. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring your loved one has a reliable way to contact you directly, as call light response times are a major area of concern.
Google Reviews
Google Reviews
108 reviews on Google“Peninsula Health Center receives highly polarized feedback, with many residents and families praising specific staff members like David (nurse) and Mary (receptionist) for their kindness and dedication. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, slow response times to call lights, and the theft of personal belongings. Families should be aware that experiences appear to vary drastically depending on the specific staff on duty and the level of oversight provided.”
Quality Themes
Tap a score for detailsStrengths
- Highly dedicated individual nursing and reception staff
- Effective physical therapy and rehabilitation programs
- Welcoming and professional front desk reception
- Cleanliness noted in specific areas by some residents
Concerns
- Neglect and slow response to call lights (mentioned by 11 reviewers)
- Poor hygiene and facility cleanliness (mentioned by 7 reviewers)
- Theft or loss of personal belongings and money (mentioned by 4 reviewers)
- Understaffing leading to poor patient care (mentioned by 4 reviewers)
- Difficulty communicating with staff or reaching residents by phone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your front desk and nursing staff; how do you ensure that same level of dedicated care is maintained during the night shifts?
- 2What specific steps are being taken to improve the responsiveness of call lights and ensure residents' needs are met promptly?
- 3Could you walk me through your current protocols for medication management and how you ensure accuracy for every resident?
- 4How does the facility manage cleanliness and hygiene in the resident rooms and common areas on a daily basis?
- 5What is the process for securing personal belongings and preventing the loss of items within the facility?
- 6What kind of daily activities or social programs are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The Therapy Director kept us updated weekly with mom’s progress and clearly communicated their expectations which we appreciated very much. The therapists were very supportive and knowledgeable, and most importantly, compassionate.”
“They left him in a wheelchair for 12-15 hours a day sometimes facing a wall. He lost weight from not eating and went downhill so quickly there. It is such a depressing place.”
“They removed her alert button from her and her roommate (who was a paraplegic and could not walk) so they could not page for help!! Which terrified my mom and us because if she had a medical episode no one would know until they came into the room hours later.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including multiple complaint-triggered deficiencies where families reported issues, most notably serious problems with resident protection from abuse and neglect in 2023. The main recurring problem areas are care planning and assessment, resident rights, and safety hazards. While all deficiencies show correction dates, the facility has had consistent issues across multiple surveys from 2021-2024, suggesting ongoing operational challenges that families should carefully consider.
Sep 19, 2024Routine9
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Sep 19, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jul 8, 2022Routine6
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 12, 2021Routine2
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Have exits that are accessible at all times.
Federal Penalties
Fine
Oct 2, 2023
$4,587
Fine
Sep 11, 2023
$11,645
Fine
Aug 28, 2023
$3,176
Fine
Aug 21, 2023
$2,823
Fine
Aug 14, 2023
$2,470
Fine
Aug 7, 2023
$2,117
Fine
Jul 17, 2023
$4,233
Ownership & Operations
Who Operates This Facility
Peninsula Health Center by Harborview
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 3.2/5 · Rank 54 of 54 (Worst)
Ownership & Management
Owners
Harborview Peninsula Holdings LLC
Owner · Organization
Cl 2022 Irrv Tr
Owner (parent company) · Organization
De 2021 Irrv Tr
Owner (parent company) · Organization
FL 7 Nursing and Rehab Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
108 reviews from families & visitors
Official Website
Visit peninsulahbrv.com
Medicare data downloads
Original nursing home datasets
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