Pecan Care Concepts at American Orchards
Families consistently rate this highly — reviewers highlight compassionate and professional care staff. Schedule a visit to confirm the fit.
based on 75 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate staff and excellent memory care programming. While most families report a wonderful experience, you should verify the current standards for cleanliness and food variety during your tour to ensure they meet your specific expectations.
Google Reviews
Google Reviews
75 reviews analyzed“Families considering American Orchards can expect a highly compassionate environment, with many reviewers praising the staff's dedication to treating residents like family. While the majority of reviews highlight exceptional memory care, cleanliness, and engaging activities, one reviewer raised significant concerns regarding hygiene and food variety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional care staff
- Engaging and diverse resident activities
- Clean and well-maintained facilities
- Strong focus on memory care dignity
Concerns
- Difficulty with initial tour scheduling and communication
- Issues with hygiene and food variety
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your staff; how do you ensure that this level of professional care remains consistent across all shifts?
- 2Since your residents enjoy such a diverse range of activities, could you walk us through what a typical weekly calendar looks like for someone in assisted living?
- 3We want to make sure our loved one stays well-nourished, so could you tell us a bit about how the menu is planned and how you incorporate different food varieties?
- 4How do you maintain the high standards of cleanliness and facility upkeep that your residents and families value so much?
- 5In the event of a medical emergency or a change in health status during the night, what is your specific protocol for notifying the family and providing care?
- 6How does the team specifically approach maintaining dignity and specialized support for residents within your memory care program?
Personalized based on this facility's data
Key Review Excerpts
“The care staff at American Orchards is wonderful and caring to their residents in the Memory Care facility. They are hard working and compassionate to their residents’ needs and well being.”
“The facility is clean, well-maintained, and thoughtfully designed to meet the unique needs of individuals requiring memory care.”
“I am lucky enough to visit American Orchards often as a primary care provider. The caregiving staff and med techs are kind and hard working.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Apr 20, 2026RoutineCleanReport
No deficiencies were found during the on-site compliance inspection conducted on April 20, 2026.
Nov 24, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00145758, 0014424, 00143382, 00136533, and 00142341 conducted on November 24, 2025.
Jun 20, 2025Complaint
Based on observation and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed the medication room located in the common area in the front of the building. The medication room was unlocked, and the door was left open. 2. In an interview, E1, E2, and E3 acknowledged the medication room was unlocked and the door was left open by E2.
May 2, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 00124949 conducted on May 02, 2025.
Dec 2, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00218847 was conducted on December 2, 2024 and no deficiencies were cited :
Oct 22, 2024Complaint
An on-site investigation of complaint AZ00217658 was conducted on October 22, 2024, and the following deficiencies were cited :
Based on an observation and interview, the manager failed to ensure a means of exiting the facility controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. During the environmental inspection of the facility, the Compliance Officer observed eight resident bedrooms which had doors leading from the residents' rooms to outside of the facility. The Compliance Officer observed the doors had mechanisms to alert employees of the egress of a resident from the facility, however the mechanisms were not working. 2. During the environmental inspection of the facility, the Compliance Officer observed multiple doors leading for the two common areas to the outside back patio. The Compliance Officer observed the doors had mechanisms to alert employees of the egress of a resident from the facility, however the mechanisms were not working 3. In an interview, E4 acknowledged eight bedrooms for residents of the facility and the doors from the common areas had mechanisms to alert employees of the egress of a resident from the facility, however the mechanism were not working.
Apr 25, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00209422 was conducted on April 25, 2024, and no deficiencies were cited.
Apr 4, 2024Complaint
An on-site investigation of complaint AZ00208449 was conducted on April 4, 2024, and the following deficiencies were cited :
Based on record review and interview, the manager failed to ensure a residency agreement included the policy and procedure for an assisted living facility to terminate residency, in compliance with A.A.C. R9-10-807(G), for three of three resident records reviewed. Findings include: 1. A review of R1's, R2's, and R3's medical records revealed residency agreements. The residency agreements stated "...The Community may also terminate this Agreement after providing a 14-day written notice to the Resident or the Resident's representative for any of the following reasons: ...(b) The Resident's non-compliance with this Residency Agreement or community rules ...". 2. In an interview, E1 acknowledged R1's, R2's, and R3's residency agreements did not include the correct provisions for an assisted living facility to terminate residency.
Based on record review, and interview, the manager failed to ensure a medication administered to a resident was accurately documented in the resident's medical record, for one of three resident records reviewed. The deficient practice posed a risk as medication could not be verified as administered against a medication order. Findings include: 1. A review of R1's medical record revealed a service plan for personal care services and medication administration. 2. A review of R1's medical record revealed a signed list of medication orders dated March 21, 2024. The list included "Sertraline HCI Oral Tablet 25 MG ... increase to 50mg qd (ok 25mgx2 until 50mg avail)". 3. A review of R1's medical record revealed a Medication Administration Record (MAR) dated March 2024. The MAR was initialed to indicate Sertraline 25 MG (two tablets) and Sertraline 50MG, were both administered on March 22 at 8am. 4. In an interview E1 reported the documentation was an error and the medications were not administered as documented on March 22, 2024 at 8am. 5. In an interview, E1 acknowledged a medication administered to a resident was not correctly documented in the resident's medical record.
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