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Pebblebrook Health Center at Park Springs

Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.

5610 New Bermuda Road, Stone Mountain, GA 30087|60 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 95 Google reviews

(678) 684-3157 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Above-median findings in the latest survey (6 vs median 5)

No Medicare penalties on record

Source: Medicare data

What this means for your family

Pebblebrook Health Center at Park Springs has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained grounds and facilities and abundant social activities and amenities. Review the component ratings and current source records before deciding.

Google Reviews

95 public Google reviews available

Pebblebrook Health Center at Park Springs is a visually impressive, well-maintained facility that many families praise for its beautiful grounds and active lifestyle options. However, recent reviews reveal significant concerns regarding administrative responsiveness, billing transparency, and the quality of care provided to residents, including reports of poor hygiene and unprofessional staff behavior.

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained grounds and facilities
Abundant social activities and amenities
Professional and welcoming intake process for some families
High-quality dining options

Concerns

Poor communication and difficulty reaching administrative staff (mentioned by 3 reviewers)
Unprofessional or disrespectful staff behavior (mentioned by 3 reviewers)
Billing disputes and lack of transparency regarding charges (mentioned by 2 reviewers)
Hygiene and cleanliness issues in resident rooms (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 59 analyzed

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1With the facility's strong focus on social activities, could you walk us through a typical daily schedule for a resident to ensure they stay engaged and active?
2Given the high staffing rating, how do you ensure that the quality of daily interactions remains consistent and supportive for every resident?
3We understand that clear communication is vital for families; what is the best way to stay in touch with administrative staff and receive timely updates regarding our loved one’s care?
4How does your team handle the maintenance and housekeeping of resident rooms to ensure they remain clean and comfortable on a daily basis?
5Could you explain your process for billing and financial transparency so that we can have a clear understanding of all charges from the beginning?
6In the event of a medical emergency, what is your protocol for immediate care and how quickly are family members notified?

Personalized based on this facility's data

Key Review Excerpts

“When we took bedding off the bed to break it down for the move we found that the mattress cover and mattress were very soiled with urine and feces. There is absolutely no way a housekeeper changed linens on this bed and did not notice the stains!”

Family member · 2024★☆☆☆☆

“This outstanding team gave us a true 5-star welcome and went above and beyond to make my uncle Don’s intake process smooth. They were extremely accommodating, communicative, and professional every step of the way.”

Family member · 2025★★★★★

“I found this to be an understatement, the food was excellent and there is more than one place to dine. Most importantly was the medical care.”

Rehab patient · 2018★★★★★

Source: 59 Google reviews in the current analysis set; Google reports 95 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.84hrs

Registered nurses for medical care

Total Nursing

5.39hrs

All nurses + aides combined

Staff Turnover

34%

Lower is better (< 30% = good)

RN Turnover

43%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents needing more daily help over time

↓ Lower is better

This Facility40.3%

Worse than Avg

Here

40.3%

13.9%

15.3%

Gwinnett

15.3%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

11.3%

Gwinnett

13.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility28.1%

Worse than Avg

Here

28.1%

19.0%

15.8%

Gwinnett

16.8%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility10.5%

Better than Avg

Here

10.5%

19.5%

20.5%

Gwinnett

15.2%

Residents on antipsychotic medication

↓ Lower is better

This Facility14.0%

Better than Avg

Here

14.0%

15.4%

19.9%

Gwinnett

22.8%

Residents who got a urinary tract infection

↓ Lower is better

This Facility6.7%

Worse than Avg

Here

6.7%

1.6%

2.5%

Gwinnett

1.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility85.3%

Mixed vs Avgs

Here

85.3%

79.8%

78.4%

Gwinnett

87.0%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility82.1%

Mixed vs Avgs

Here

82.1%

82.0%

80.3%

Gwinnett

88.0%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.1%

Mixed vs Avgs

Here

2.1%

1.6%

2.6%

Gwinnett

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

22findings in history

Latest survey: 6 · near GA avg (6.1)

6 complaint-triggered findings

$19,408 in fines

Families filed complaints that triggered recent inspections in 2025, revealing ongoing issues with food safety, infection control, accident prevention, and resident rights. The facility shows recurring problems with nutrition and dietary services across multiple surveys from 2022 to 2025, suggesting persistent challenges in this critical care area. While all deficiencies report correction dates, the pattern of repeated violations in food services and recent complaint-driven findings warrant careful consideration during any visit.

May 1, 2025Complaint6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0804Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

Nov 2, 2023Routine3 findings

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 17, 2022Routine13 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0001Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish an Emergency Preparedness Program (EP).

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0791Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pebblebrook Health Center at Park Springs

Organization Type

for profit

Ownership & Management

Owners

Cruden Capital LLC

Owner · Organization

Isakson/barnhart Retirement Development Co

Owner · Organization

Standard Park Springs LLC

Owner · Organization

White-Parkside Stone Mountain LLC

Owner · Organization

Michael Bright White Childrens Trust

Owner (parent company) · Organization

Ottley Properties, LLC

Owner (parent company) · Organization

Pitot Ottley, LLC

Owner (parent company) · Organization

Standard Mortgage Corporation

Owner (parent company) · Organization

Barnhart, David

Owner (parent company)

Isakson, Edwin

Owner (parent company)

Isakson, Kevin

Owner (parent company)

Key personnel

Truist Bank5% or Greater Mortgage InterestTruist Bank5% or Greater Security InterestBarnhart, DavidManaging Control - Governing BodyIsakson, EdwinManaging Control - Governing BodyIsakson, KevinManaging Control - Governing Body

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(678) 684-3157

parksprings.com

5610 New Bermuda Road

Stone Mountain, GA 30087

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

95 reviews from families & visitors

Official Website

Visit parksprings.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.