Pebblebrook Health Center at Park Springs
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 95 Google reviews
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What this means for your family
While Park Springs offers an impressive physical environment and high-quality dining, the recent trend of negative reviews regarding administrative communication and hygiene is concerning. We strongly recommend that families conduct unannounced visits to the specific unit their loved one will occupy and clarify all billing policies in writing before move-in.
Google Reviews
Google Reviews
95 reviews on Google“Pebblebrook Health Center at Park Springs is a visually impressive, well-maintained facility that many families praise for its beautiful grounds and active lifestyle options. However, recent reviews reveal significant concerns regarding administrative responsiveness, billing transparency, and the quality of care provided to residents, including reports of poor hygiene and unprofessional staff behavior.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- Abundant social activities and amenities
- Professional and welcoming intake process for some families
- High-quality dining options
Concerns
- Poor communication and difficulty reaching administrative staff (mentioned by 3 reviewers)
- Unprofessional or disrespectful staff behavior (mentioned by 3 reviewers)
- Billing disputes and lack of transparency regarding charges (mentioned by 2 reviewers)
- Hygiene and cleanliness issues in resident rooms (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility's strong focus on social activities, could you walk us through a typical daily schedule for a resident to ensure they stay engaged and active?
- 2Given the high staffing rating, how do you ensure that the quality of daily interactions remains consistent and supportive for every resident?
- 3We understand that clear communication is vital for families; what is the best way to stay in touch with administrative staff and receive timely updates regarding our loved one’s care?
- 4How does your team handle the maintenance and housekeeping of resident rooms to ensure they remain clean and comfortable on a daily basis?
- 5Could you explain your process for billing and financial transparency so that we can have a clear understanding of all charges from the beginning?
- 6In the event of a medical emergency, what is your protocol for immediate care and how quickly are family members notified?
Personalized based on this facility's data
Key Review Excerpts
“When we took bedding off the bed to break it down for the move we found that the mattress cover and mattress were very soiled with urine and feces. There is absolutely no way a housekeeper changed linens on this bed and did not notice the stains!”
“Park Springs accounting refused to reverse an erroneous charge... Park Springs also continued to charge my client for Skilled Care, laundry and phone after her death. Entirely incredulous.”
“This outstanding team gave us a true 5-star welcome and went above and beyond to make my uncle Don’s intake process smooth. They were extremely accommodating, communicative, and professional every step of the way.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
6
measures
5
measures
5
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered recent inspections in 2025, revealing ongoing issues with food safety, infection control, accident prevention, and resident rights. The facility shows recurring problems with nutrition and dietary services across multiple surveys from 2022 to 2025, suggesting persistent challenges in this critical care area. While all deficiencies report correction dates, the pattern of repeated violations in food services and recent complaint-driven findings warrant careful consideration during any visit.
May 1, 2025Complaint6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nov 2, 2023Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 17, 2022Routine13
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Ensure that any exit in an area undergoing construction, repair, or improvements shall be inspected daily to ensure its ability to be used instantly in case of emergency.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Federal Penalties
Fine
Aug 14, 2023
$4,587
Fine
Aug 7, 2023
$4,235
Fine
Jul 17, 2023
$10,586
Ownership & Operations
Who Operates This Facility
Pebblebrook Health Center at Park Springs
for profit
Ownership & Management
Owners
Cruden Capital LLC
Owner · Organization
Isakson/barnhart Retirement Development Co
Owner · Organization
Standard Park Springs LLC
Owner · Organization
White-Parkside Stone Mountain LLC
Owner · Organization
Michael Bright White Childrens Trust
Owner (parent company) · Organization
Ottley Properties, LLC
Owner (parent company) · Organization
Pitot Ottley, LLC
Owner (parent company) · Organization
Standard Mortgage Corporation
Owner (parent company) · Organization
Barnhart, David
Owner (parent company)
Isakson, Edwin
Owner (parent company)
Isakson, Kevin
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit parksprings.com
Medicare data downloads
Original nursing home datasets
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