Peak Resources - Pinelake
Strong Medicare quality ratings; families often praise effective short-term rehabilitation therapy. Still worth an in-person visit.
based on 26 Google reviews

Watch Peak Resources - Pinelake
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Peak Resources - Pinelake is frequently praised for its effective rehab therapy and clean environment, making it a potential option for short-term recovery. However, given the serious allegations of neglect and poor medication management, we strongly advise families to conduct an unannounced visit and ask specifically about their current protocols for monitoring patient hydration and skin integrity.
Google Reviews
Google Reviews
26 reviews on Google“Peak Resources - Pinelake receives polarized feedback, with many families praising the kind, attentive nursing staff and effective short-term rehabilitation services. However, there are serious, recurring allegations regarding neglect, including reports of dehydration, bedsores, and poor infection control protocols during the pandemic. Potential families should weigh the positive experiences in rehab against these significant concerns regarding basic patient care and safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective short-term rehabilitation therapy
- Kind and attentive nursing staff
- Clean, odor-free environment
- Helpful kitchen and housekeeping staff
Concerns
- Neglect and poor basic care (dehydration, bedsores) (mentioned by 2 reviewers)
- Poor infection control and management decisions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your nursing staff and the cleanliness of the facility; how do you ensure that level of care remains consistent across all shifts?
- 2What specific protocols do you have in place to ensure residents are staying properly hydrated and receiving consistent skin care throughout the day?
- 3Could you walk us through your process for medication administration and how you double-check for accuracy to prevent any errors?
- 4How does the facility manage infection control and sanitation, especially during flu or cold seasons, to keep the environment safe?
- 5What does a typical daily schedule look like for residents, and what kind of social activities or outings are available to keep them engaged?
- 6In the event of a medical emergency after hours, what is the immediate procedure for contacting physicians and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The team worked hard with what they had to take good care of me. I am 50+ and like my comfort a certain way while being nursed and doctored back to the best health, these guys really took care of me.”
“The kitchen staff and house keeping were first rate and made myself and my family feel like we were an extension of their family.”
“My husband is in there for physical therapy rehab after kidney acidosis... they have been very kind and understanding of his frustrating moments as well as celebrate his strong moments.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant safety concerns, with families filing complaints that led to findings of abuse/neglect and accident hazards. The main problem areas include care planning and assessments, safety hazards, and fire/building safety issues. Most deficiencies appear to be corrected, but concerning patterns persist across multiple surveys from 2022-2024, suggesting ongoing operational challenges that families should carefully evaluate.
Sep 25, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 21, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nov 30, 2023Routine4
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nov 30, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 22, 2022Routine17
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Nov 30, 2023
$7,901
Ownership & Operations
Who Operates This Facility
Peak Resources - Pinelake
for profit
Chain Affiliation
Peak Resources, INC.
9 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit peakresourcesinc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Tara Plantation of Carthage
< 1 miAssisted Living · Carthage, NC
The Coventry
8.2 miAssisted Living · Southern Pines, NC
Brookdale Pinehurst
8.7 miAssisted Living · Pinehurst, NC
Aegis Family Care Home - Longleaf
9.2 miAdult Family Home · Southern Pines, NC
Saint Joseph of the Pines Health Center
9.3 miNursing Home · Pinehurst, NC
The Greens at Pinehurst Rehabilitation & Living Ce
9.3 miNursing Home · Pinehurst, NC