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Nursing HomeMedicaid

Peak Resources - Pinelake

Strong Medicare quality ratings; families often praise effective short-term rehabilitation therapy. Still worth an in-person visit.

801 Pinehurst Avenue, Carthage, NC 28327108 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 26 Google reviews

5
4
3
2
1
Peak Resources - Pinelake Nursing Home in Carthage, NC — Street View
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What this means for your family

Peak Resources - Pinelake is frequently praised for its effective rehab therapy and clean environment, making it a potential option for short-term recovery. However, given the serious allegations of neglect and poor medication management, we strongly advise families to conduct an unannounced visit and ask specifically about their current protocols for monitoring patient hydration and skin integrity.

Google Reviews

Google Reviews

26 reviews on Google
Peak Resources - Pinelake receives polarized feedback, with many families praising the kind, attentive nursing staff and effective short-term rehabilitation services. However, there are serious, recurring allegations regarding neglect, including reports of dehydration, bedsores, and poor infection control protocols during the pandemic. Potential families should weigh the positive experiences in rehab against these significant concerns regarding basic patient care and safety.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean9.0ActivitiesN/AMeds1.0MemoryN/AComms5.0ValueN/A

Strengths

  • Effective short-term rehabilitation therapy
  • Kind and attentive nursing staff
  • Clean, odor-free environment
  • Helpful kitchen and housekeeping staff

Concerns

  • Neglect and poor basic care (dehydration, bedsores) (mentioned by 2 reviewers)
  • Poor infection control and management decisions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'20(7)'22(4)'24(4)'26(1)

Distribution · 30 analyzed

5
18
4
4
3
0
2
0
1
8

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the kindness of your nursing staff and the cleanliness of the facility; how do you ensure that level of care remains consistent across all shifts?
  • 2What specific protocols do you have in place to ensure residents are staying properly hydrated and receiving consistent skin care throughout the day?
  • 3Could you walk us through your process for medication administration and how you double-check for accuracy to prevent any errors?
  • 4How does the facility manage infection control and sanitation, especially during flu or cold seasons, to keep the environment safe?
  • 5What does a typical daily schedule look like for residents, and what kind of social activities or outings are available to keep them engaged?
  • 6In the event of a medical emergency after hours, what is the immediate procedure for contacting physicians and notifying the family?

Personalized based on this facility's data


Key Review Excerpts

The team worked hard with what they had to take good care of me. I am 50+ and like my comfort a certain way while being nursed and doctored back to the best health, these guys really took care of me.

Rehab patient · 2023★★★★

The kitchen staff and house keeping were first rate and made myself and my family feel like we were an extension of their family.

Long-term resident's family · 2020★★★★★

My husband is in there for physical therapy rehab after kidney acidosis... they have been very kind and understanding of his frustrating moments as well as celebrate his strong moments.

Rehab patient's spouse · 2023★★★★★
Source: 26 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
50%
Registered nurses for medical care
Total Nursing
3.17hrs
77%
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

3

measures

Mixed Results

3

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.6%
Better than Avg
Here
9.6%
US
19.4%
NC
21.0%
Moore
23.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
15.3%
NC
20.2%
Moore
15.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
NC
91.7%
Moore
91.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility10.1%
Mixed vs Avgs
Here
10.1%
US
12.1%
NC
5.4%
Moore
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.5%
Better than Avg
Here
15.5%
US
19.5%
NC
21.5%
Moore
16.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility9.5%
Better than Avg
Here
9.5%
US
15.5%
NC
14.1%
Moore
11.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
NC
78.1%
Moore
80.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.1%
Better than Avg
Here
91.1%
US
81.8%
NC
80.1%
Moore
86.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.2%
Worse than Avg
Here
2.2%
US
1.6%
NC
1.5%
Moore
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
1penalties
Near state avg (5.6)
2 complaint-triggered
$7,901 in fines

This facility has significant safety concerns, with families filing complaints that led to findings of abuse/neglect and accident hazards. The main problem areas include care planning and assessments, safety hazards, and fire/building safety issues. Most deficiencies appear to be corrected, but concerning patterns persist across multiple surveys from 2022-2024, suggesting ongoing operational challenges that families should carefully evaluate.

Sep 25, 2025Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Aug 21, 2024Routine
3
0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Nov 30, 2023Routine
4
0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0867Minimal · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Nov 30, 2023Complaint
1
0689Actual harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Sep 22, 2022Routine
17
0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0585Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0842Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Nov 30, 2023

$7,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Peak Resources - Pinelake

Organization Type

for profit

Chain Affiliation

Chain Name

Peak Resources, INC.

Chain Size

9 facilities nationwide

Chain avg rating: 3.6/5 · Rank 4 of 9

Ownership & Management

Key personnel

Peak Resources INCManagerHill, BrianManager
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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