Pavilion , the
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
The facility's physical and occupational therapy teams are a standout strength for those recovering from surgery or stroke. However, families must perform rigorous due diligence regarding wound care and medication oversight, as multiple historical reviews allege severe medical negligence.
Google Reviews
Google Reviews
29 reviews on Google“Families seeking rehabilitation services will find highly praised physical and occupational therapy teams and a compassionate nursing staff. However, there are serious, critical allegations regarding medical neglect, wound care, and medication management that must be addressed with facility leadership.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy teams
- Compassionate and attentive nursing and aide staff
- High-quality meal service and comfort foods
- Supportive social work and transition assistance
Concerns
- Serious allegations of medical neglect and untreated wounds (mentioned by 2 reviewers)
- Issues with medication management and theft
- Aging building infrastructure and maintenance needs (mentioned by 2 reviewers)
- Poor communication from administration and visitation staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility is very responsive to feedback from families; how does the administration typically communicate important updates or changes to residents' care plans?
- 2The therapy teams here have such a great reputation; could you tell us more about how the physical and occupational therapists work with residents to maintain their mobility?
- 3What specific protocols are in place to ensure medication is administered accurately and tracked closely every day?
- 4How does the nursing staff monitor and manage wound care or skin integrity to ensure residents stay comfortable and healthy?
- 5We've heard wonderful things about the meal service; could you describe the menu variety and how much input residents have in their daily food choices?
- 6What kind of social activities or community outings are organized to keep residents engaged and connected with each other?
Personalized based on this facility's data
Key Review Excerpts
“The building is small and older; however, the staff are top notch. Myranda (has an amazing memory for names!) and Kate were excellent.”
“Social Workers Jacqueline and Lucy made such a difference. They were so supportive and informational.”
“My father went in after he fell and developed pressure wounds on his feet that went untreated!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The Pavilion shows a pattern of building safety and fire protection deficiencies across all three surveys, with recurring issues in heating/ventilation systems and electrical systems that persist from 2023 through 2025. While all violations have been corrected by the facility, the repeated infrastructure problems suggest ongoing maintenance challenges that families should discuss with administrators during visits.
Jun 17, 2025Routine4
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jun 13, 2024Routine4
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 5, 2023Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Pavilion , the
for profit
Ownership & Management
Owners
Bentley Health Group LLC
Owner · Organization
Wellington Healthcare LLC
Owner (parent company) · Organization
Raso, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit pavilionnsg.com
Medicare data downloads
Original nursing home datasets
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