Nursing HomeMedicaid Medicare 5-star

Pavilion , the

Strong Medicare quality ratings; public reviewers often praise exceptional physical and occupational therapy teams. Still worth an in-person visit.

876 Falmouth Road, Hyannis · Hyannis, MA 02601|82 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 31 Google reviews

(508) 775-6663 Directions Website

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What this means for your family

Pavilion , the has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical and occupational therapy teams and compassionate and attentive nursing and aide staff. Review the component ratings and current source records before deciding.

Google Reviews

33 public Google reviews available

Families seeking rehabilitation services will find highly praised physical and occupational therapy teams and a compassionate nursing staff. However, there are serious, critical allegations regarding medical neglect, wound care, and medication management that must be addressed with facility leadership.

Quality Themes

Tap a score for details

Strengths

Exceptional physical and occupational therapy teams
Compassionate and attentive nursing and aide staff
High-quality meal service and comfort foods
Supportive social work and transition assistance

Concerns

Serious allegations of medical neglect and untreated wounds (mentioned by 2 reviewers)
Issues with medication management and theft
Aging building infrastructure and maintenance needs (mentioned by 2 reviewers)
Poor communication from administration and visitation staff (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 33 analyzed

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1We noticed the facility is very responsive to feedback from families; how does the administration typically communicate important updates or changes to residents' care plans?
2The therapy teams here have such a great reputation; could you tell us more about how the physical and occupational therapists work with residents to maintain their mobility?
3What specific protocols are in place to ensure medication is administered accurately and tracked closely every day?
4How does the nursing staff monitor and manage wound care or skin integrity to ensure residents stay comfortable and healthy?
5We've heard wonderful things about the meal service; could you describe the menu variety and how much input residents have in their daily food choices?
6What kind of social activities or community outings are organized to keep residents engaged and connected with each other?

Personalized based on this facility's data

Key Review Excerpts

“The building is small and older; however, the staff are top notch. Myranda (has an amazing memory for names!) and Kate were excellent.”

Rehab patient's family · 2026★★★★★

“Social Workers Jacqueline and Lucy made such a difference. They were so supportive and informational.”

Rehab patient's family · 2025★★★★★

“My father went in after he fell and developed pressure wounds on his feet that went untreated!!”

Long-term resident's family · 2022★☆☆☆☆

Source: 33 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.70hrs

94%

Registered nurses for medical care

Total Nursing

4.22hrs

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

40%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility28.7%

Worse than Avg

Here

28.7%

15.4%

21.4%

Barnstable

20.9%

Residents whose walking got worse

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

14.1%

15.4%

Barnstable

18.6%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.6%

Barnstable

90.6%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.8%

Barnstable

90.7%

Residents with depression symptoms

↓ Lower is better

This Facility19.9%

Worse than Avg

Here

19.9%

12.8%

15.5%

Barnstable

17.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents needing more daily help over time

↓ Lower is better

This Facility14.2%

Mixed vs Avgs

Here

14.2%

13.9%

16.4%

Barnstable

21.0%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

79.8%

77.7%

Barnstable

72.8%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.9%

Better than Avg

Here

99.9%

82.0%

78.3%

Barnstable

75.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.3%

Better than Avg

Here

0.3%

1.6%

1.4%

Barnstable

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

16findings in history

Latest survey: 0 · well below MA avg (8.9)

The Pavilion shows a pattern of building safety and fire protection deficiencies across all three surveys, with recurring issues in heating/ventilation systems and electrical systems that persist from 2023 through 2025. While all violations have been corrected by the facility, the repeated infrastructure problems suggest ongoing maintenance challenges that families should discuss with administrators during visits.

Jun 17, 2025Routine4 findings

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

Jun 13, 2024Routine4 findings

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 5, 2023Routine8 findings

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0041Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0324Minimal · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Pavilion , the

Organization Type

for profit

Ownership & Management

Owners

Bentley Health Group LLC

Owner · Organization

100%

Wellington Healthcare LLC

Owner (parent company) · Organization

Raso, Steven

Owner (parent company)

Key personnel

Raso, StevenOfficer / DirectorLandmark Health Solutions, LLCManagerBenoit, MaryManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(508) 775-6663

pavilionnsg.com

876 Falmouth Road

Hyannis, MA 02601

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

31 reviews from families & visitors

Official Website

Visit pavilionnsg.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.