Pavilion at Glacier Valley
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 50 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 7)
Below average in WI · Meets national RN staffing standard · No penalties on record
What this means for your family
The Pavilion at Glacier Valley offers a beautiful environment and a highly effective therapy team, which may be beneficial for short-term rehab. However, given the recurring reports of slow call-light response times and hygiene neglect, we strongly advise families to visit frequently and monitor daily care routines closely. Ask management specifically about their current staffing ratios and how they ensure basic needs like hydration and toileting are met during weekends.
Google Reviews
Google Reviews
50 reviews on Google“The Pavilion at Glacier Valley receives highly polarized feedback, with many families praising the facility's beautiful, home-like environment and effective physical therapy team. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call lights, poor hygiene, and inadequate staffing levels. Prospective families should be aware of this inconsistency, as experiences appear to vary greatly depending on the specific unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Beautiful, clean, and home-like facility
- Friendly and professional core nursing staff
- Helpful social services team
Concerns
- Slow or non-existent response to call lights (mentioned by 6 reviewers)
- Poor hygiene and lack of assistance with basic needs (showers, toileting) (mentioned by 7 reviewers)
- Understaffing, particularly on weekends (mentioned by 3 reviewers)
- Cold or poor quality food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a beautiful, home-like atmosphere; how do you ensure that same level of care and attention to detail extends to daily assistance with personal hygiene and toileting needs?
- 2With the physical and occupational therapy programs being a noted strength here, how do you integrate those services into the daily routine to keep residents active and engaged?
- 3I see that the social services team is highly regarded; what specific steps are taken to ensure residents feel supported and heard when they need assistance, especially during weekend hours?
- 4Regarding the dining experience, what options are available for residents who may have specific preferences or dietary needs to ensure they are consistently satisfied with their meals?
- 5How does your nursing team manage call lights and urgent requests to ensure that residents receive timely support throughout the day and night?
- 6I appreciate that you actively engage with families through your review responses; how do you use that feedback to improve the quality of care and address concerns regarding medication management or facility cleanliness?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy was beyond expectation and worked him back to health and to go home in a safe, quick fashion.”
“My mom has memory issues and tends to repeat herself a lot but everyone there is so sweet and patient with her. They also have lots of activities that she enjoys.”
“The nursing staff, therapies and Chandra really worked hard to be communicative with us and to listen to and meet our Dad's needs during his stay.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pavilion at Glacier Valley shows a concerning pattern with 77 deficiencies across nine surveys, including 28 complaint-triggered violations indicating families have filed reports about care issues. The facility has recurring problems with medication management, infection control, and resident care quality that persist across multiple surveys from 2022-2024. While all cited deficiencies show correction dates, the repeated nature of core care issues suggests ongoing operational challenges that families should carefully consider.
Feb 17, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 8, 2025Complaint1
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Aug 8, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2024Routine19
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 12, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jul 10, 2024Complaint5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Ownership & Operations
Who Operates This Facility
Pavilion at Glacier Valley
for profit
Chain Affiliation
Fundamental Healthcare
69 facilities nationwide
Chain avg rating: 2.4/5 · Rank 46 of 68
Ownership & Management
Owners
Thi of Wisconsin, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit pavilionatglaciervalley.com
Medicare data downloads
Original nursing home datasets
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