Patterson Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (21 vs median 7)
Bottom 25% in LA · Critically understaffed (RN) · Low staff turnover (stable workforce) · Worst in NEXION HEALTH chain · $17,280 in fines
What this means for your family
Patterson Healthcare Center is highly regarded for its effective rehabilitation therapy and clean, welcoming environment. However, given the serious report of neglect, we strongly advise families to conduct a thorough tour, observe staff-to-resident interactions, and ask specific questions about wound care protocols and nursing oversight during off-hours.
Google Reviews
Google Reviews
49 reviews on Google“Patterson Healthcare Center receives high praise for its therapy team and compassionate nursing staff, with many families noting a warm, family-oriented atmosphere. However, there is a critical report of severe neglect resulting in life-threatening complications, which stands in stark contrast to the predominantly positive feedback.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective therapy and rehabilitation team
- Warm, family-oriented atmosphere
- Clean and well-maintained facility
- Attentive and compassionate nursing staff
Concerns
- Severe neglect leading to pressure ulcers/bed sores
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific protocols are in place to ensure skin integrity and prevent pressure ulcers for residents with limited mobility?
- 2With 21 recent state violations, what specific steps has the leadership team taken over the last year to improve compliance and resident safety outcomes?
- 3I noticed the facility has a strong reputation for its therapy team; how do you integrate these rehabilitation services into the daily routines of long-term residents?
- 4Since the CMS staffing rating is currently at 3 stars, could you explain how you manage staffing levels to ensure every resident receives timely assistance with personal care?
- 5What does a typical day look like for a resident here, and how do you encourage social engagement among the 121 residents to maintain that warm, family-oriented atmosphere?
- 6In the event of a sudden change in a resident's health status, what is your specific protocol for communicating with family members and coordinating with local medical providers?
Personalized based on this facility's data
Key Review Excerpts
“Patterson’s Therapy made sure that the impossible was possible. Im doing very well and walking with a walker and standing for 5 mins and counting.”
“The nursing staff always kept me informed on my mother’s health. Mrs. Margaret Paul, activity director, always goes above and beyond planning, organizing and entertaining the residents.”
“The home appeared to be very clean with no odors. The staff was very nice and friendly. I visited two family members there. I felt like they were in good hands.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against Patterson Healthcare Center, triggering 13 deficiencies across recent inspections. Recurring problems include accident hazards and safety supervision, resident rights violations, and medication management issues. While most deficiencies show correction dates, some recent safety and resident care concerns remain unresolved, suggesting ongoing operational challenges that warrant careful consideration during any visit.
Apr 10, 2026Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 10, 2025Routine4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Dec 10, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jun 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 8, 2025Complaint2
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 11, 2024Routine16
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Meet other general requirements that are deficient.
Federal Penalties
Payment Denial
Dec 10, 2025
23-day denial
Fine
Aug 4, 2023
$17,280
Ownership & Operations
Who Operates This Facility
Patterson Healthcare Center
for profit
Chain Affiliation
Nexion Health
52 facilities nationwide
Chain avg rating: 2.3/5 · Rank 51 of 51 (Worst)
Ownership & Management
Owners
Nexion Health of Ohi INC
Owner · Organization
Nexion Health Leasing, INC.
Owner (parent company) · Organization
Nexion Health, INC.
Owner (parent company) · Organization
Bolt, Bretton
Owner (parent company)
Kirley, Francis
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit nexion-health.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.