Parmly on the Lake LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews
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What this means for your family
While the facility offers a beautiful setting and engaging activities, the recent surge in reports regarding medical neglect and understaffing is concerning. If you consider this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and asking for a detailed plan on how they manage medical protocols for high-acuity residents.
Google Reviews
Google Reviews
54 reviews on Google“Parmly on the Lake receives highly polarized feedback, with some families praising the beautiful location and specific staff members, while others report severe concerns regarding patient neglect and medical oversight. Recent reviews frequently highlight issues with understaffing, poor communication, and failures in basic care protocols, suggesting a significant gap between the facility's marketing and the actual daily experience for residents.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, scenic lakefront location
- Engaging daily activities and programs
- Responsive and helpful social services team
- Some long-term staff members provide compassionate care
Concerns
- Chronic understaffing leading to neglect (mentioned by 6 reviewers)
- Poor communication from administration and social workers (mentioned by 3 reviewers)
- Failure to follow medical protocols and hygiene standards (mentioned by 4 reviewers)
- Dated facilities and poor room conditions (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 60 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The view of the lake is absolutely stunning; how do the residents typically get to enjoy the outdoor scenery and waterfront?
- 2We've heard great things about your daily activity programs; could you walk us through what a typical afternoon looks like for a resident?
- 3How does the nursing team ensure that medication schedules and medical protocols are strictly followed every single day?
- 4What steps does the administration take to ensure that communication between the facility and family members is consistent and clear?
- 5With the recent focus on facility improvements, are there any upcoming plans to update the resident rooms or common areas?
- 6How does the staff manage care during busy shifts to ensure that every resident's hygiene and personal care needs are met promptly?
Personalized based on this facility's data
Key Review Excerpts
“The nurse ignored the enhanced barrier protection protocol that is in place for people with tubes etc, she didn't bother to wash her hands, use gloves or use any of the ppe provided outside the door.”
“My mom has had a below the knee amputation and obviously has mobility issues and she is barely checked on unless she puts her light on. This is unacceptable.”
“They are understaffed, and bring in help that don't know the patients, so those patients that can't communicate verbally sometimes are ignored by them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns, including families filing reports that triggered inspections involving resident abuse protection and communication failures. The most recurring problems involve appropriate treatment and care, safety hazard prevention, and family notification requirements. While all deficiencies show correction dates, the persistent issues with basic care standards across multiple surveys and complaint-driven inspections suggest ongoing quality concerns that warrant careful evaluation during any visit.
Jun 12, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Sep 19, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Sep 14, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 8, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 13, 2023Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Sep 8, 2023
$8,193
Ownership & Operations
Who Operates This Facility
Parmly on the Lake LLC
for profit
Chain Affiliation
Monarch Healthcare Management
45 facilities nationwide
Chain avg rating: 2.3/5 · Rank 14 of 45
Ownership & Management
Owners
Jca Holdings LLC
Owner · Organization
Nij LLC
Owner · Organization
Spartan Healthcare LLC
Owner · Organization
Wbs Holdings LLC
Owner · Organization
Yazoma Holdings, LLC
Owner · Organization
Halpert, Marc
Owner (parent company)
Jaffa, Noam
Owner (parent company)
Legum, Joshua
Owner (parent company)
Stern, William
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit monarchmn.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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