Parkview Haven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 6)
Below average in IN · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
The facility's rehabilitation and activity programs are highly regarded by recent visitors, suggesting a strong recovery environment. However, given the serious concerns regarding emergency response times and room maintenance, we strongly recommend asking management about their current staffing ratios and maintenance protocols during your tour.
Google Reviews
Google Reviews
5 reviews on Google“Parkview Haven presents a polarized experience, with recent feedback highlighting excellent rehabilitation services and kind staff, while older reviews raise significant concerns regarding facility maintenance and emergency response times. Families should be aware of reports regarding slow response to call buttons and inconsistent room upkeep, despite positive experiences with therapy programs.”
Quality Themes
Tap a score for detailsStrengths
- Kind and helpful nursing staff
- Effective rehabilitation therapy programs
- Positive feedback on food quality
Concerns
- Slow or unresponsive staff to emergency call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your nursing staff and the quality of the food; could you tell us more about the dining experience for residents?
- 2Since we are looking for great physical recovery, could you walk us through how your rehabilitation therapy programs are integrated into a resident's daily routine?
- 3How does the team ensure that call buttons are answered promptly, especially during the night shifts or busy periods?
- 4What specific steps is the facility taking to improve the cleanliness of the resident rooms and common areas?
- 5Can you describe what a typical day of social activities and engagement looks like for the residents here?
- 6In the event of a medical emergency, what is the specific protocol for getting immediate assistance for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff was all so kind and did wonders for my grandma while she was there. She raved about the programs, food, and staff that helped her.”
“Lazy staff and maintenance, nasty rooms and one of the heaters were leaking making a loud noise all night. Bad service with no immediate response when emergency is needed”
“Great great aunt loves it their and they're very respectful . They are always their to help”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkview Haven has significant recurring issues across multiple surveys, with families filing complaints that triggered investigations into resident protection failures. The facility consistently struggles with fire safety systems, emergency preparedness, and quality of care including treatment planning and accident prevention. While all deficiencies show correction dates, the pattern of repeated violations in safety systems and care planning across four surveys indicates ongoing operational challenges that families should carefully consider.
Jun 25, 2025Routine17
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jun 3, 2024Routine9
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 28, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 11, 2023Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Parkview Haven
government
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit parkviewhaven.com
Medicare data downloads
Original nursing home datasets
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