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Assisted Living

Parkland Memory Care

Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.

3500 South Arizona Avenue, Fox Crossing · Chandler, AZ 85248Licensed & Active
Google rating
4.8/5

based on 49 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a high level of emotional warmth and proactive communication from staff. The presence of specialized amenities like hair and nail care and the high standard of cleanliness are significant advantages. However, you should verify their current fall prevention and supervision protocols during your tour to ensure your peace of mind.

Google Reviews

Google Reviews

49 reviews analyzed
Parkland Memory Care is highly regarded by families for its compassionate, dignified, and professional staff who provide exceptional emotional support to both residents and their loved ones. Reviewers frequently praise the facility's cleanliness, the high quality of specialized services like hair and nail care, and the proactive communication from management. While the vast majority of reviews are glowing, one critical report regarding safety procedures and a fall should be addressed with management during your visit.

Quality Themes

Tap a score for details
Food9.0Staff10.0Clean10.0Activities9.0MedsN/AMemory10.0Comms10.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Excellent family communication and transparency
  • Clean and well-maintained, resort-like environment
  • Comprehensive in-house services (dental, hair, nail care)
  • Engaging activities and special event celebrations

Concerns

  • Safety and supervision protocols

Rating Trends

Tap a year to see what changed

2343.52019(8)5.02021(2)5.02022(1)5.02023(4)5.02024(3)5.02025(8)5.02026(4)

Distribution

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How They Respond to Reviews

60%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about how much the staff cares about the residents here; how would you describe the way your nursing team builds personal relationships with the seniors?
  • 2Since the facility looks so beautiful and resort-like, could you tell us more about the specific types of social events or celebrations planned for the residents each month?
  • 3We love that you offer in-house services like dental and hair care; how easy is it for a resident to schedule these appointments and integrate them into their weekly routine?
  • 4With the specialized needs of memory care in mind, what specific protocols do you have in place to ensure residents are supervised and safe at all times, especially during the night?
  • 5We really appreciate how much the management engages with the community online; how does your team ensure that families stay updated and informed about their loved one's well-being?
  • 6In the event of a medical emergency or a sudden change in a resident's health, what is the immediate process for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The entire team far exceeded our expectations. A special thank you to Debbie, the amazing weekend + night shift nurse. Her dedication, kindness, and attentiveness have been such a comfort to us

Memory care family member · 2026★★★★★

The staff, nurses, and caregivers were excellent with him. Always kind, loving and understanding. They were very good at keeping me updated on his progress and well being. This meant alot since we were long distance.

Long-term resident's family · 2025★★★★★

The activities and snacks were extremely creative and well suited for the residents. And the food is way better than you'd expect...it is actually good.

Long-term resident's family · 2024★★★★★
Source: 49 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

3total
2deficiencies
Nov 18, 2024Complaint

The following deficiencies were found during the on-site compliance inspection and investigation of complaints AZ00208990 and AZ00216245 conducted on November 18, 2024:

A manager shall ensure that food is obtained, prepared, served, and stored as follows:R9-10-817.C.1Corrected Dec 5, 2024

Based on observation and interview, the manager failed to ensure food was prepared, served, and stored free from spoilage, filth, or other contamination and was safe for human consumption. The deficient practice posed a potential risk to the health of the residents. Findings include: 1. During an environmental inspection of the facility with E1, the Compliance Officers observed the following: - A tray of prepared dessert cups uncovered on a food cart in the refrigerator; - An opened bag of chicken nuggets tipped over on a shelf in the freezer; - A box of Organic Fudge Bars and chicken nuggets spilled on the freezer floor; and - An opened bag of bulk cereal in a cabinet just above the floor in a resident snack/dining area. 2. In an interview, E1 acknowledged E1 failed to ensure the aforementioned food items were kept free of spoilage, filth, or other contamination and were safe for human consumption.

A manager shall ensure that:R9-10-819.A.11Corrected Dec 5, 2024

Based on observation, documentation review, and interview, the manager failed to ensure that poisonous or toxic materials stored by the assisted living facility were in a locked area inaccessible to residents. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. The Compliance Officers observed several ambulatory residents on the premises. 2. During an environmental inspection of the facility with E1, the following poisonous or toxic materials were found in an unlocked cabinet under a common area sink accessible to residents: - Ecolab Advanced Antibacterial Clean & Smooth Liquid Hand Soap (two 1-gallon containers); - Ecolab Rapid Multi Surface Disinfectant Cleaner; - Odoban Disinfectant Multi-Purpose Cleaner; - Odoban Disinfectant Fabric & Air Freshener; and - Asepticare Aerosol Disinfectant Virucide. 3. The Compliance Officers observed the lock under the sink wasn't working properly. E1 immediately called maintenance to repair the lock. The Compliance Officers observed the maintenance staff working to resolve the issue. 4. The Compliance Officers observed a container of HDX Antibacterial Disinfecting Wipes in a cabinet above the stove in the aforementioned common area. The cabinet was not equipped with a lock and was accessible to residents. 5. The Compliance Officers observed a bottle of Odoban Disinfectant Fabric & Air Freshener in an unlocked cabinet in a common area bathroom, and a second bottle of Odoban Disinfectant Fabric & Air Freshener on top of a locked cabinet in another common area bathroom. Both bathrooms were accessible to residents. 6. A review of facility documentation revealed a policy titled "Environmental Services." The policy stated, "7. Toxic Chemicals...Toxic chemicals cannot be stored ...where residents with cognitive impairment have access." 7. In an interview, E1 acknowledged E1 had failed to ensure that poisonous or toxic materials were in locked areas and inaccessible to residents.

Nov 2, 2023Complaint
CleanReport

An on-site investigation of complaint AZ00202702 was conducted on November 2, 2023, and no deficiency was cited .

Aug 9, 2023Complaint
CleanReport

An on-site investigation of complaint AZ00198719 and AZ00199068 was conducted on August 9, 2023, and no deficiency was cited .

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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