Parkland Manor Living Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 24 Google reviews
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What this means for your family
Parkland Manor has a long-standing reputation for exceptional cleanliness and a caring staff, making it a comfortable environment for many residents. However, because recent reviews mention a potential decline under new management, we recommend scheduling an unannounced visit to observe current staff-resident interactions firsthand.
Google Reviews
Google Reviews
24 reviews on Google“Parkland Manor Living Center is frequently praised for its exceptional cleanliness and the genuine, caring nature of its staff, with many visitors noting the facility consistently smells fresh. However, recent feedback indicates a potential decline in quality under new management, with at least one report of concerning staff behavior toward residents.”
Quality Themes
Tap a score for detailsStrengths
- Consistently clean and fresh-smelling facility
- Kind and attentive nursing staff
- Dedicated housekeeping team
- Positive environment for long-term residents
Concerns
- Recent decline in quality under new management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the facility recently transitioning to new management, what specific steps are you taking to ensure the quality of care remains consistent for residents?
- 2Given the current staffing ratings, could you walk me through your plan for maintaining adequate coverage and personalized attention for all 78 residents?
- 3I noticed there have been some recent state violations; what proactive measures is the leadership team implementing to address these concerns and improve your overall CMS standing?
- 4I’ve heard wonderful things about how clean and fresh-smelling the facility is—how does your housekeeping team balance those high standards with the daily needs of the residents?
- 5What does a typical day of activities look like here, and how do you tailor these programs to keep residents engaged and happy?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“It is one of the cleanest facilities I have ever visited.”
“At every visit I would ask her if she felt safe, happy and respected, and her answer was always yes. So many sweet, and caring people that work there.”
“It's sad to say but this is The ONLY SENIOR LIVING FACILITY that NEVER SMELLS "BAD".NEVER! Whether we go there everyday every other day once a week, MORNING NOON or in the EVENING, It's always clean with a clean smell.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
9
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Parkland Manor has recurring issues with medication management and care planning, with families filing complaints that led to additional deficiencies. The facility shows a pattern of pharmacy service violations across multiple surveys, including medication errors and inadequate drug reviews. While all deficiencies have correction dates, the persistence of medication-related problems and recent complaint-triggered violations regarding resident notifications suggest ongoing quality concerns families should investigate further during visits.
Dec 4, 2025Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jan 27, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nov 1, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
May 31, 2024Routine11
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Jun 21, 2023Routine1
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Ownership & Operations
Who Operates This Facility
Parkland Manor Living Center
for profit
Chain Affiliation
Elmbrook Management Company
11 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 11 (Worst)
Ownership & Management
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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