Parke View Rehabilitation & Care Center
Strong Medicare quality ratings; families often praise phenomenal physical and occupational therapy. Still worth an in-person visit.
based on 61 Google reviews
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What this means for your family
The facility is highly regarded for its physical therapy department, which is a strong asset for short-term recovery. However, due to recent reports of unanswered call lights and communication gaps, we strongly advise families to conduct frequent, unannounced visits and maintain direct contact with the nursing supervisor to ensure your loved one's needs are being met.
Google Reviews
Google Reviews
61 reviews on Google“Parke View Rehabilitation & Care Center receives high praise for its physical and occupational therapy teams, with many families noting that their loved ones received excellent care during recovery. However, there is a recurring pattern of serious complaints regarding neglect, slow response times to call lights, and poor communication with families. While many reviewers describe the staff as kind and professional, others report significant concerns about patient safety and staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Phenomenal physical and occupational therapy
- Kind and attentive nursing and CNA staff
- Clean and well-maintained facility
- Strong sense of community among residents
Concerns
- Neglect and slow response to call lights/alarms (mentioned by 4 reviewers)
- Poor communication with families regarding medical status (mentioned by 2 reviewers)
- Food quality needs improvement (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the therapy department is highly praised here; could you tell me more about how the physical and occupational therapy teams coordinate with the nursing staff to support a resident's daily recovery?
- 2We want to ensure our loved one feels heard; what is the facility's current protocol for managing call lights and alarms to ensure residents receive timely assistance?
- 3Communication is very important to our family; what is the standard process for keeping family members updated on changes in a resident's medical status or care plan?
- 4I see that you actively engage with feedback online; how do you incorporate family suggestions or concerns into your daily operations and quality improvement efforts?
- 5Since dining is a big part of the daily experience, what steps are being taken to enhance the food quality and variety for the residents?
- 6With a strong sense of community here, what are some of the most popular daily activities or social programs that residents look forward to participating in?
Personalized based on this facility's data
Key Review Excerpts
“The daily occupational and physical therapy was phenomenal. I'm impressed and satisfied with my stay.”
“The real issue seemed to be the communication. I know that they did not do the weekly weight check correctly for my Mom. I felt if this was done correctly the Physician and Nurse Practitioner could answer question about being a candidate for hospice more accurately.”
“They let alarms and call lights go unanswered which results in Client falls. They don't have time to help a client to the bathroom so more falls, because when you have to go you have to go, not wait on help.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections, including a recent 2025 survey that found eight deficiencies. The facility shows recurring issues with medication management, resident rights, and care planning across multiple surveys from 2019 to 2025, suggesting persistent problems that haven't been fully resolved. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during your visit.
Aug 21, 2025Complaint8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Notify the appropriate authorities when residents with MD or ID services has a significant change in condition.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Aug 22, 2024Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jun 7, 2019Routine7
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 23, 2018Routine5
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Ownership & Operations
Who Operates This Facility
Parke View Rehabilitation & Care Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 21 of 328 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit parkeviewrehab.com
Medicare data downloads
Original nursing home datasets
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