Park View Nursing Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (10 vs median 8.0)
- High staff turnover (67%)
Below average in Texas · Meets national RN staffing standard · Above average staffing · $21,645 in fines
What this means for your family
The facility shows strong potential for cleanliness and resident engagement, which is excellent for quality of life. However, you must investigate the facility's current staffing levels and response times to call lights, as past reports indicate periods of significant understaffing and unresponsiveness.
Google Reviews
Google Reviews
25 reviews analyzed“Families may find comfort in the facility's clean environment and the reported kindness of the nursing staff. However, there are serious allegations regarding management misconduct and hygiene standards in the beauty area, alongside recurring concerns about nursing shortages and unresponsive call lights.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained grounds
- Friendly and caring nursing staff
- High standards of facility cleanliness
- Engaged residents in daily activities
Concerns
- Staffing shortages and unresponsive call lights (mentioned by 2 reviewers)
- Allegations of resident mistreatment by management and CNAs
- Unsanitary conditions in the beauty/haircut area
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1I noticed many people mention how clean and well-maintained the grounds are; how does the team ensure that level of cleanliness is maintained inside the resident rooms and common areas?
- 2With the high staffing rating you have, how do you ensure that call lights are answered quickly even during busier shifts or if someone is temporarily unavailable?
- 3Could you tell me more about the daily activities and how you keep the residents engaged and social with one another?
- 4What specific protocols are in place to ensure that medical emergencies are handled immediately, especially during the overnight hours?
- 5I've heard great things about the friendliness of your nursing staff; how do you support and train your CNAs to maintain that caring environment?
- 6Are there specific regular deep-cleaning schedules for specialized areas like the hair salon or beauty area to ensure everything stays sanitary?
Personalized based on this facility's data
Key Review Excerpts
“Staff have willing & gracious hearts, are helpful, knowledgeable, and look prepared to respond from the slightest skin tear to a cardiovascular event.”
“We have been visiting here for several hours and a non stop call light was beeping FOREVER!!! The nurse had to be told it was going off and she apologized. There were residence scattered every where and no nurses to be found.”
“Best Nursing home around. The staff is very caring and treat ur family like their own. I recommend this place 100%”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
5
measures
3
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with multiple recent uncorrected deficiencies in safety-critical areas, including electrical systems, emergency preparedness, and food safety that remain unaddressed as of January 2026. The most recurring problems involve nutrition and dietary services, care planning, and emergency preparedness, with issues persisting across multiple surveys. Families have filed complaints leading to citations for pharmacy services and administration problems, indicating ongoing resident and family dissatisfaction with care quality.
Feb 26, 2026Complaint2
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Feb 6, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jan 15, 2026Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 16, 2025Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Nov 15, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 24, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Federal Penalties
Fine
Jan 15, 2026
$21,645
Ownership & Operations
Who Operates This Facility
Muleshoe Area Hospital District
for profit
MISSIONARY BAPTIST FOUNDATION OF AMERICAN, INC
ALICE GONZALEZ
Ownership & Management
Owners
Muleshoe Area Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit park-view-muleshoe.jany.io
Medicare data downloads
Original nursing home datasets
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