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Nursing HomeMedicaid Investigative

Park View Nursing Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1100 W Ave J, Muleshoe, TX 7934774 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 25 Google reviews

5
4
3
2
1

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (10 vs median 8.0)
  • High staff turnover (67%)

Below average in Texas · Meets national RN staffing standard · Above average staffing · $21,645 in fines

Source: Medicare data

What this means for your family

The facility shows strong potential for cleanliness and resident engagement, which is excellent for quality of life. However, you must investigate the facility's current staffing levels and response times to call lights, as past reports indicate periods of significant understaffing and unresponsiveness.

Google Reviews

Google Reviews

25 reviews analyzed
Families may find comfort in the facility's clean environment and the reported kindness of the nursing staff. However, there are serious allegations regarding management misconduct and hygiene standards in the beauty area, alongside recurring concerns about nursing shortages and unresponsive call lights.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean7.0Activities5.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Clean and well-maintained grounds
  • Friendly and caring nursing staff
  • High standards of facility cleanliness
  • Engaged residents in daily activities

Concerns

  • Staffing shortages and unresponsive call lights (mentioned by 2 reviewers)
  • Allegations of resident mistreatment by management and CNAs
  • Unsanitary conditions in the beauty/haircut area

Rating Trends

Tap a year to see what changed

2343.32017(3)3.82018(11)4.12019(12)1.02022(1)5.02023(2)

Distribution

5
13
4
4
3
6
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed many people mention how clean and well-maintained the grounds are; how does the team ensure that level of cleanliness is maintained inside the resident rooms and common areas?
  • 2With the high staffing rating you have, how do you ensure that call lights are answered quickly even during busier shifts or if someone is temporarily unavailable?
  • 3Could you tell me more about the daily activities and how you keep the residents engaged and social with one another?
  • 4What specific protocols are in place to ensure that medical emergencies are handled immediately, especially during the overnight hours?
  • 5I've heard great things about the friendliness of your nursing staff; how do you support and train your CNAs to maintain that caring environment?
  • 6Are there specific regular deep-cleaning schedules for specialized areas like the hair salon or beauty area to ensure everything stays sanitary?

Personalized based on this facility's data


Key Review Excerpts

Staff have willing & gracious hearts, are helpful, knowledgeable, and look prepared to respond from the slightest skin tear to a cardiovascular event.

Family of a resident · 2023★★★★★

We have been visiting here for several hours and a non stop call light was beeping FOREVER!!! The nurse had to be told it was going off and she apologized. There were residence scattered every where and no nurses to be found.

Visitor · 2018☆☆☆☆

Best Nursing home around. The staff is very caring and treat ur family like their own. I recommend this place 100%

Family member · 2018★★★★★
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.90hrs
95%
All nurses + aides combined
Staff Turnover
62%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

3

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility36.7%
Worse than Avg
Here
36.7%
US
14.4%
TX
16.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.1%
Worse than Avg
Here
30.1%
US
15.3%
TX
14.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
TX
2.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.0%
Mixed vs Avgs
Here
10.0%
US
15.4%
TX
9.4%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility6.3%
Worse than Avg
Here
6.3%
US
1.6%
TX
0.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility86.7%
Mixed vs Avgs
Here
86.7%
US
81.8%
TX
89.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (9.1)
6 complaint-triggered
$21,645 in fines

This facility has serious concerns with multiple recent uncorrected deficiencies in safety-critical areas, including electrical systems, emergency preparedness, and food safety that remain unaddressed as of January 2026. The most recurring problems involve nutrition and dietary services, care planning, and emergency preparedness, with issues persisting across multiple surveys. Families have filed complaints leading to citations for pharmacy services and administration problems, indicating ongoing resident and family dissatisfaction with care quality.

Feb 26, 2026Complaint
2
0568MinorCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0569MinorCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

Feb 6, 2026Complaint
2
0580SevereCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684SevereCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jan 15, 2026Routine
15
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0007ModerateCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0020ModerateCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0031ModerateCorrected

Emergency Preparedness Deficiencies

Provide emergency officials' contact information.

0511ModerateCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0901ModerateCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0914ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0919ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0761ModerateCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0583MinorCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0641MinorCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655MinorCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0803MinorCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 16, 2025Complaint
1
0837ModerateCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

Nov 15, 2025Complaint
1
0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Oct 24, 2024Routine
8
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0004ModerateCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0609ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610ModerateCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0940ModerateCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0351ModerateCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0656MinorCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0727MinorCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Federal Penalties

Fine

Jan 15, 2026

$21,645

Ownership & Operations

Who Operates This Facility

Owner / Operator

Muleshoe Area Hospital District

Organization Type

for profit

Management Company

MISSIONARY BAPTIST FOUNDATION OF AMERICAN, INC

Administrator

ALICE GONZALEZ

Ownership & Management

Owners

Muleshoe Area Hospital District

Owner · Organization

100%

Key personnel

Miller, ScottOfficer / DirectorShipman, ToddOfficer / DirectorNichols, LandonOfficer / DirectorRicherson, GayleOfficer / DirectorSmyer, AllenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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