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Nursing HomeMedicaid

Park River Estates Care Center

Strong Medicare quality ratings; families often praise effective physical therapy team. Still worth an in-person visit.

9899 Avocet Street Northwest, Coon Rapids, MN 5543399 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 24 Google reviews

5
4
3
2
1
Park River Estates Care Center Nursing Home in Coon Rapids, MN — Street View
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What this means for your family

While the facility's transitional care and rehab teams are highly regarded for their attentiveness, there is a recurring pattern of serious neglect and hygiene issues in long-term care. If you are considering this facility, we strongly recommend unannounced visits to check on cleanliness and speaking directly with nursing staff regarding their assessment protocols for wounds and injuries.

Google Reviews

Google Reviews

24 reviews on Google
Park River Estates Care Center receives highly polarized feedback, with a clear divide between positive experiences in the Transitional Care Unit (TCU) and severe concerns regarding long-term care. While many rehab patients praise the therapy team and staff kindness, long-term care families report alarming instances of neglect, poor hygiene, and unprofessional communication. Potential families should be aware of the significant inconsistency in care quality between short-term rehabilitation and long-term residency.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean2.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Effective physical therapy team
  • Kind and attentive TCU staff
  • Positive transitional care experience

Concerns

  • Neglect and poor hygiene for long-term residents (mentioned by 4 reviewers)
  • Unprofessional communication and poor customer service (mentioned by 3 reviewers)
  • Understaffing leading to delayed care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(1)'20(1)'23(5)'25(6)'26(3)

Distribution · 26 analyzed

5
9
4
3
3
1
2
2
1
11

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical therapy team and the transitional care experience; could you tell us more about how that support looks for a new resident?
  • 2How does your team approach daily hygiene routines and maintaining a clean, comfortable environment for long-term residents?
  • 3With such a high staffing rating, how do you ensure that medication management and timely care are handled consistently throughout every shift?
  • 4What is the process for communicating important updates or changes in health to family members to ensure we are always in the loop?
  • 5Could you describe the dining experience, specifically how meal quality and nutrition are managed for the residents?
  • 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected?

Personalized based on this facility's data


Key Review Excerpts

The transitional care unit staff is fantastic. They are so attentive, so thorough and so very kind hearted. The therapy is fantastic, they spend a lot of time with Dad.

Long-term resident's family · 2025★★★★★

By Thursday, the situation had become frightening. Her leg had deteriorated dramatically — swollen, bruised, inflamed, and clearly i

Long-term resident's family · 2026☆☆☆☆

The physical therapists were outstanding. I could tell they enjoyed their job and the elderly clientele.

Long-term resident's family · 2019★★★★
Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
4.46hrs
OK
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
19.5%
MN
12.5%
Anoka
11.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility33.8%
Worse than Avg
Here
33.8%
US
19.4%
MN
24.5%
Anoka
21.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.5%
Mixed vs Avgs
Here
4.5%
US
12.1%
MN
4.3%
Anoka
5.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
MN
97.3%
Anoka
96.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
15.4%
MN
17.0%
Anoka
21.0%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility9.6%
Worse than Avg
Here
9.6%
US
5.3%
MN
4.1%
Anoka
5.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
81.8%
MN
88.3%
Anoka
78.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Better than Avg
Here
83.3%
US
79.7%
MN
82.7%
Anoka
73.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
MN
1.8%
Anoka
2.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (8.0)
2 complaint-triggered

Park River Estates has faced ongoing challenges across multiple areas, with families filing complaints that triggered investigations for safety hazards and abuse reporting failures. The facility shows recurring issues with medication management, daily care assistance, and resident safety measures. While all deficiencies have correction dates, problems persist across recent surveys, indicating systemic care quality concerns that warrant careful evaluation during any visit.

Jun 12, 2025Routine
19
0676Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Mar 21, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 13, 2024Routine
5
0578Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Jun 20, 2023Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 30, 2023Routine
4
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Park River Estates Care Center

Organization Type

for profit

Ownership & Management

Owners

Chies, Michael

Owner

33%

Chies, Steven

Owner

33%

Chies, Timothy

Owner

33%

Key personnel

Chies, StevenW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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