Park River Estates Care Center
Strong Medicare quality ratings; families often praise effective physical therapy team. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
While the facility's transitional care and rehab teams are highly regarded for their attentiveness, there is a recurring pattern of serious neglect and hygiene issues in long-term care. If you are considering this facility, we strongly recommend unannounced visits to check on cleanliness and speaking directly with nursing staff regarding their assessment protocols for wounds and injuries.
Google Reviews
Google Reviews
24 reviews on Google“Park River Estates Care Center receives highly polarized feedback, with a clear divide between positive experiences in the Transitional Care Unit (TCU) and severe concerns regarding long-term care. While many rehab patients praise the therapy team and staff kindness, long-term care families report alarming instances of neglect, poor hygiene, and unprofessional communication. Potential families should be aware of the significant inconsistency in care quality between short-term rehabilitation and long-term residency.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy team
- Kind and attentive TCU staff
- Positive transitional care experience
Concerns
- Neglect and poor hygiene for long-term residents (mentioned by 4 reviewers)
- Unprofessional communication and poor customer service (mentioned by 3 reviewers)
- Understaffing leading to delayed care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and the transitional care experience; could you tell us more about how that support looks for a new resident?
- 2How does your team approach daily hygiene routines and maintaining a clean, comfortable environment for long-term residents?
- 3With such a high staffing rating, how do you ensure that medication management and timely care are handled consistently throughout every shift?
- 4What is the process for communicating important updates or changes in health to family members to ensure we are always in the loop?
- 5Could you describe the dining experience, specifically how meal quality and nutrition are managed for the residents?
- 6What kind of daily activities or social engagement opportunities are available to help residents stay active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The transitional care unit staff is fantastic. They are so attentive, so thorough and so very kind hearted. The therapy is fantastic, they spend a lot of time with Dad.”
“By Thursday, the situation had become frightening. Her leg had deteriorated dramatically — swollen, bruised, inflamed, and clearly i”
“The physical therapists were outstanding. I could tell they enjoyed their job and the elderly clientele.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park River Estates has faced ongoing challenges across multiple areas, with families filing complaints that triggered investigations for safety hazards and abuse reporting failures. The facility shows recurring issues with medication management, daily care assistance, and resident safety measures. While all deficiencies have correction dates, problems persist across recent surveys, indicating systemic care quality concerns that warrant careful evaluation during any visit.
Jun 12, 2025Routine19
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Mar 21, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 13, 2024Routine5
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jun 20, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 30, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Park River Estates Care Center
for profit
Ownership & Management
Owners
Chies, Michael
Owner
Chies, Steven
Owner
Chies, Timothy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit parkriverestatescarecenter.com
Medicare data downloads
Original nursing home datasets
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