Nursing HomeMedicaid Top Rated

Park Ridge Nursing Center

Strong Medicare quality ratings; families often praise effective rehabilitation therapy team. Still worth an in-person visit.

730 College Street, Five Points · Jacksonville, FL 32204|104 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 39 Google reviews

(904) 358-6711 Directions Website

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What this means for your family

While Park Ridge has received praise for its rehabilitation therapy and end-of-life care, the recurring reports of theft and lack of management accountability are significant red flags. If you choose this facility, ensure all valuables are kept off-site and maintain frequent, documented communication with the administrative team to monitor your loved one's care.

Google Reviews

39 reviews on Google

“Park Ridge Nursing Center receives highly polarized feedback, with recent positive experiences highlighting effective rehabilitation and friendly nursing staff, while negative reviews consistently report serious issues regarding theft, lack of accountability, and poor management. While some families praise the facility for its cleanliness and compassionate care during end-of-life transitions, others express deep concern over the safety of personal property and the integrity of the staff.”

Quality Themes

Tap a score for details

Strengths

Effective rehabilitation therapy team
Friendly and professional nursing staff
Clean and well-maintained facility environment
Supportive social work and administrative assistance

Concerns

Theft of personal property and valuables (mentioned by 3 reviewers)
Lack of management accountability and poor communication (mentioned by 4 reviewers)
Unsanitary conditions and poor maintenance (mentioned by 3 reviewers)
Slow response times and neglectful care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 34 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given that some families have expressed concerns regarding the security of personal belongings, what specific protocols or inventory systems do you have in place to ensure a resident's valuables remain safe?
2With communication being a priority for families, could you walk me through the typical process for how you keep us updated on any changes in a resident's daily health or care plan?
3I noticed the facility has a strong rehabilitation team; how do you integrate those therapy goals into the daily life and activities of residents who are here for long-term care?
4Regarding the dining experience, what steps are you taking to improve the quality and variety of meals to ensure they meet the preferences and nutritional needs of the residents?
5How does your leadership team handle maintenance requests or concerns about the physical environment to ensure the facility remains clean and well-kept for everyone?
6In the event of a medical emergency, what is your specific protocol for notifying family members, and how do you ensure that information is relayed promptly and clearly?

Personalized based on this facility's data

Key Review Excerpts

“The staff here went above and beyond taking care of my dad in his last weeks of life. They were all very kind and caring, answering all our questions and helping any way they could.”

Long-term resident's family · 2022★★★★★

“My mon was here for 1 week of rehab. I found the place to be clean and well taken care of. The staff was friendly. The social worker took care of helping get mom the oxygen she needed.”

Rehab patient's family · 2023★★★★★

“This facility is the worst placed you could put a loved one. They are dishonest her loved one was in this facility for 30 days and in those 30 days one of the staff went into her purse got her debit card and exploited her for $10,000.”

Resident's family member · 2025★☆☆☆☆

Source: 39 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.39hrs

51%

Registered nurses for medical care

Total Nursing

4.27hrs

All nurses + aides combined

Staff Turnover

53%

Lower is better (< 30% = good)

RN Turnover

25%

Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.2%

Better than Avg

Here

4.2%

19.4%

11.5%

Duval

12.6%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility28.8%

Worse than Avg

Here

28.8%

19.5%

15.0%

Duval

16.7%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility1.8%

Better than Avg

Here

1.8%

15.5%

8.7%

Duval

10.8%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.1%

4.1%

Duval

4.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.0%

Better than Avg

Here

6.0%

15.3%

10.6%

Duval

10.1%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility7.6%

Better than Avg

Here

7.6%

14.4%

9.1%

Duval

8.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

94.7%

Duval

94.3%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

94.8%

Duval

94.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

1.6%

1.5%

Duval

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (7.3)

Park Ridge Nursing Center shows a mixed pattern with 13 deficiencies across two surveys, but all issues were corrected by the facility. The most recurring problems involve fire safety systems, electrical equipment maintenance, and medical records management. Notably, some issues like sprinkler system maintenance and electrical equipment testing reappeared in the 2024 survey despite being cited in 2021, suggesting ongoing challenges with building maintenance protocols.

Mar 19, 2026Routine4 findings

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

May 16, 2024Routine8 findings

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Park Ridge Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Maximus Healthcare Group

Chain Size

7 facilities nationwide

Chain avg rating: 3.3/5 · Rank 3 of 11 (Best)

Ownership & Management

Owners

Sail Healthcare Holding, LLC

Owner · Organization

100%

Jg Business Trust-Jillian Galbut Trustee