Park Manor Ltd
Strong Medicare quality ratings; families often praise warm and welcoming environment. Still worth an in-person visit.
based on 5 Google reviews
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What this means for your family
While some families appreciate the staff's kindness and activity programming, there are significant reports of poor facility temperature control and serious communication failures regarding resident safety. We strongly advise families to tour the facility personally to check the environment and ask direct questions about their policies on resident discharge and incident reporting.
Google Reviews
Google Reviews
5 reviews on Google“Park Manor Ltd receives polarized feedback, with some families praising the staff's dedication and warm environment, while others report serious concerns regarding resident safety and administrative transparency. Critical issues include allegations of neglect, poor temperature control, and disputes over resident autonomy and discharge planning.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming environment
- Caring and helpful nursing and CNA staff
- Diverse activities and programs
Concerns
- Lack of administrative transparency and honesty regarding resident incidents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 5 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With your strong CMS staffing rating, could you walk us through how your team maintains consistent communication with families regarding a resident's daily health status or any unexpected incidents?
- 2I noticed your facility offers a diverse range of activities; what are some of the most popular programs that help new residents feel welcomed and integrated into the community?
- 3Given that you maintain a 5-star rating for health inspections, what specific protocols do you have in place to ensure transparency and keep families informed during medical emergencies or changes in care?
- 4Since you have a smaller capacity of 92 residents, how does this size help your team provide a more personalized and responsive experience compared to larger facilities?
- 5We value open communication; what is the best way for us to stay in the loop with the administrative team regarding our loved one's care plan and any updates on facility policies?
- 6How does your nursing and CNA team balance the clinical requirements of a 5-star rated facility with the warm, welcoming environment that so many families appreciate here?
Personalized based on this facility's data
Key Review Excerpts
“Most of the nurses , CNA and aids are caring and helpful. The place is a ice box no heat in here even after new system installed.”
“The staff are very caring and focus on meeting the individual needs for their residents. Many activities and programs are available, especially now that Covid restrictions have lapsed.”
“When she wanted to come back to Milwaukee to be with family staff and social workers would not let her even though she had never been found incompetent to make her own decisions.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Park Manor has had multiple deficiencies across recent surveys with one family complaint that triggered an investigation regarding accident prevention. Primary problem areas include fire safety and building code violations, care planning and resident assessments, and medication management. All deficiencies have been corrected by the facility, suggesting responsiveness to regulatory oversight, though the pattern of building safety issues across multiple years may warrant discussion during your visit.
Sep 10, 2025Routine4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Jul 18, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Jan 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 18, 2023Routine14
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Park Manor Ltd
for profit
Ownership & Management
Owners
Park Manor Ltd Employee Stock Ownership Plan
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit parkmanorwi.com
Medicare data downloads
Original nursing home datasets
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