Park Highlands Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise effective physical therapy and rehabilitation. Still worth an in-person visit.
based on 37 Google reviews
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What this means for your family
While the rehabilitation therapy has been life-changing for some, the facility has a documented history of critical safety failures, including medication errors and neglect. If you choose this facility, you must implement a rigorous monitoring plan and verify that medication protocols are being strictly followed.
Google Reviews
Google Reviews
37 reviews on Google“Families seeking rehabilitation services may find high-quality physical therapy and a friendly administration, as several reviewers praise the rehab staff's ability to aid recovery. However, there are extremely serious allegations regarding medication errors, patient neglect, and inadequate monitoring of high-risk residents. Prospective families should exercise extreme caution and verify staffing levels and safety protocols personally.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy and rehabilitation
- Friendly and accommodating administration
- Cleanliness in certain wings
- Compassionate nursing staff in specific units
Concerns
- Medication errors and dosage inaccuracies (mentioned by 2 reviewers)
- Patient neglect and lack of monitoring (mentioned by 3 reviewers)
- Inadequate staffing and slow response times (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
The owner uses highly repetitive, templated responses that follow a strict script. While they personalize the greeting with the reviewer's name, the body of the response is almost identical across various different complaints.
Questions for Your Tour
- 1We've heard great things about the physical therapy and rehab programs here; could you tell us more about how that process works for new residents?
- 2How does the nursing team ensure that medication dosages are double-checked and administered accurately every time?
- 3What protocols are in place to ensure residents are monitored closely and receive timely assistance when they press their call lights?
- 4We noticed the administration team is very responsive to feedback; how do you typically handle communication with families if we have a question or concern?
- 5What kind of daily activities or social events are available to keep residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“This center has been like the Miracle I have been praying to find in his two weeks here He has moved his left leg His left arm which was totally contracted is now straight and he is sitting up unassisted”
“The staff is friendly and helpful as well as understanding and it’s a nice clean environment, peaceful for our loved ones! So many activities and things to participate in! And therapy is the BEST!”
“She got the wrong dosage of medicine for the first three days. I consistently told them that one of her meds was for sleeping, but they gave her it Monday morning. A medicine change was done on Monday but on Tuesday morning, they gave her 2 medicines that overdosed her!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One family filed a complaint that triggered a recent inspection finding an administration deficiency, though it was corrected. The facility shows recurring issues with fire safety systems, building maintenance, and care planning that appear across multiple surveys but have been addressed each time. Most deficiencies involve infrastructure problems like smoke barriers and ventilation systems rather than direct resident care, suggesting operational challenges that the facility has worked to resolve.
Nov 13, 2025Complaint1
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
May 6, 2025Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Mar 27, 2024Routine9
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Feb 15, 2023Routine5
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Fannin County Hospital Authority
for profit
ATHENS I ENTERPRISES, LLC
DOUGLAS HUMBLE IV
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 24 of 148
Ownership & Management
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit parkhighlandsnursing.com
Medicare data downloads
Original nursing home datasets
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