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Strong Medicare quality ratings; public reviewers often praise effective physical therapy and rehabilitation. Still worth an in-person visit.
based on 37 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
Park Highlands Nursing & Rehabilitation Center has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy and rehabilitation and friendly and accommodating administration. Review the component ratings and current source records before deciding.
Families seeking rehabilitation services may find high-quality physical therapy and a friendly administration, as several reviewers praise the rehab staff's ability to aid recovery. However, there are extremely serious allegations regarding medication errors, patient neglect, and inadequate monitoring of high-risk residents. Prospective families should exercise extreme caution and verify staffing levels and safety protocols personally.
Quality Themes
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Concerns
Rating Trends
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Distribution · 40 analyzed
The owner uses highly repetitive, templated responses that follow a strict script. While they personalize the greeting with the reviewer's name, the body of the response is almost identical across various different complaints.
Personalized based on this facility's data
Key Review Excerpts
“This center has been like the Miracle I have been praying to find in his two weeks here He has moved his left leg His left arm which was totally contracted is now straight and he is sitting up unassisted”
“The staff is friendly and helpful as well as understanding and it’s a nice clean environment, peaceful for our loved ones! So many activities and things to participate in! And therapy is the BEST!”
“They complained that our loved one wouldn't participate in the rehabilitation activities but she had a stroke she was unable to. She became unresponsive and no one noticed until we came up there to visit and we had to call 911.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
One family filed a complaint that triggered a recent inspection finding an administration deficiency, though it was corrected. The facility shows recurring issues with fire safety systems, building maintenance, and care planning that appear across multiple surveys but have been addressed each time. Most deficiencies involve infrastructure problems like smoke barriers and ventilation systems rather than direct resident care, suggesting operational challenges that the facility has worked to resolve.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Fannin County Hospital Authority
for profit
ATHENS I ENTERPRISES, LLC
DOUGLAS HUMBLE IV
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 24 of 148
Owners
Fannin County Hospital Authority
Owner · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
37 reviews from families & visitors
Official Website
Visit parkhighlandsnursing.com
Medicare data downloads
Original nursing home datasets
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