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Assisted Living

Parc Joule Assisted Living Home

Families consistently rate this highly — reviewers highlight compassionate and respectful staff. Schedule a visit to confirm the fit.

10440 East Sebring Avenue, Eastmark · Mesa, AZ 85212Licensed & Active
Google rating
5.0/5

based on 6 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a high level of personalized, compassionate care and a clean, social environment. The emphasis on home-cooked meals and a family-like atmosphere provides significant peace of mind for loved ones.

Google Reviews

Google Reviews

6 reviews analyzed
Families can expect a warm, home-like environment where residents are treated with genuine dignity and compassion. Reviewers consistently praise the staff's kindness, the cleanliness of the facility, and the quality of the home-cooked meals.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities9.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate and respectful staff
  • Clean and well-maintained environment
  • High-quality home-cooked meals
  • Engaging social activities and holiday celebrations
  • Warm, family-like atmosphere

Rating Trends

Tap a year to see what changed

Distribution

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How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the home-cooked meals here; could you tell us more about the daily menu and how much input residents have in food choices?
  • 2The atmosphere here seems so warm and family-like; how do the staff members go about building personal connections with the residents?
  • 3We would love to hear more about the social calendar—what kind of engaging activities or holiday celebrations do you typically plan for the residents?
  • 4Since the facility is noted for being so well-maintained and clean, what are your daily routines for ensuring the common areas stay comfortable for everyone?
  • 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for getting care and notifying our family?
  • 6How do you ensure that the compassionate and respectful culture mentioned by others is maintained across all shifts and staff members?

Personalized based on this facility's data


Key Review Excerpts

The staff treated her with so much kindness and respect, and it always felt like a real community—not just a care facility.

Family member of former resident · 2025★★★★★

The place is always clean and the food is freshly made. We looked at a few other places before this one, and honestly, nothing came close.

Family member of resident · 2025★★★★★

As a healthcare worker who visits many assisted living homes, I can honestly say this one stands out above the rest. I have patients here, and every time I come, the place is spotless, peaceful, and full of warmth.

Healthcare professional/Visiting clinician · 2025★★★★★
Source: 6 Google reviews

State Inspection History

State Inspections

Source: AZ State Licensing Agency

1total
7deficiencies
Oct 25, 2023Routine

The following deficiencies were found during the on-site compliance inspection conducted on October 25, 2023:

A manager:R9-10-803.B.3.a-bCorrected Oct 25, 2023

Based on observation, record review, and interview, the manager failed to designate, in writing, a caregiver who was present on the facility's premises and accountable for the facility when the manager was not present, as the manager's designee. Findings include: 1. When the compliance officer arrived at the facility, the manager was not present. 2. The compliance officer observed E4's manager's certificate conspicuously posted, however, there was no documentation by E4 available for review that indicated that E3, who was the only employee working at the facility, as the manager's designee when the manager was not present at the facility. 3. Review of E3's personnel record indicated that E3 was hired on May 29, 2023 and was a certified caregiver, however, was not designated as a manager's designee. 4. Later when E1 arrived at the facility, E1 acknowledged that E4 had not designated E3 as a manager's designee.

A manager shall ensure that the following are conspicuously posted:R9-10-803.D.4Corrected Oct 25, 2023

Based on observation and interview, the manager failed to ensure the location at which a copy of the most recent Department inspection report and any plan of correction resulting from the Department inspection may be viewed was conspicuously posted. Findings include: 1. During a facility tour, E1 and the compliance officer observed no posted notification of the location of the most recent Department inspection report and any plan of correction resulting from the inspection. The definition of "conspicuously posted" per the definition in A.A.C. R9-10-101(54) as a visible and available area that the public enters the premises of the health care institution. 2. In an interview, E1 acknowledged the required inspection notice was not conspicuously posted as required. Technical assistance was provided during the initial inspection conducted on October 28, 2022.

A manager shall ensure that:R9-10-815.E.1Corrected Oct 25, 2023

Based on observation, record review, and interview, the manager failed to ensure that a bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies is available in a bedroom being used by one of four sampled residents receiving directed care services; which posed a health and safety risk. Findings include: 1. During a facility tour, E1 and the surveyor observed R4's bedroom was not equipped with bell, intercom, or other mechanical means to alert employees to a resident's needs or emergencies. 2. Review of R4's medical record indicated that R4 was unable to ambulate even with assistance and was receiving directed care services. 3. In an interview, E1 acknowledged the sampled resident's bedroom was not equipped with a working bell or other mechanical means available to the residents to alert employees of a residents' needs.

A manager of an assisted living facility authorized to provide directed care services shall ensure that:R9-10-815.F.2.a.i-iiCorrected Oct 26, 2023

Based on observation and interview, the manager failed to ensure there was a means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort that provides access to an outside area that controls or alerts employees of the egress of a resident from the facility, which posed a safety risk to residents. The facility is licensed to provided directed care services. Findings include: 1. During a facility tour of the residents' proposed secured outdoor area where residents may walk, E3 and the compliance officer observed the exit gate from this proposed secured outdoor area could easily be opened that led to the front of the facility and the City street. There were no activated alarms to alert the employees of the egress of a resident from the facility. 2. In an interview, E1 and E3 acknowledged the unsecured outdoor area.

When medication is stored by an assisted living facility, a manager shall ensure that:R9-10-816.F.1Corrected Oct 25, 2023

Based on observation and interview, the manager failed to ensure medications stored by the facility were stored in a locked room, closet, cabinet, or self-contained unit; which posed a health and safety risk. Findings include: 1. During a facility tour, E1, E3, and the compliance officer observed in the facility's unlocked garage in an unlocked refrigerator there was stored Robitussin liquid, Ozempic insulin pens, cold and mucus liquid, and allergy relief liquid. 2. In an interview, E1, E2, and E3 acknowledged the unlocked medications the facility was storing.

A manager shall ensure that:R9-10-818.A.4Corrected Oct 30, 2023

Based on documentation review and interview, the manager failed to ensure an employee disaster drill was conducted at least once every three months on each shift and documented. Findings include: 1. During an interview, E1 reported the facility had two shifts: First shift from 6:30 AM to 6:30 PM, and the second shift from 6:30 PM to 6:30 AM. 2. Review of the employee disaster drill documentation for the past 12 months revealed no employee disaster drills were conducted on the second shift. 3. In an interview, E1 acknowledged there were no employee disaster drills conducted on the second shift during the past 12 months as required.

A manager shall ensure that:R9-10-818.B.1Corrected Oct 26, 2023

Based on record review and interview, the manager failed to ensure a resident's orientation to the exits from the assisted living facility and the route to be used when evacuating the assisted living facility was completed within 24 hours after the resident's acceptance by the facility and documented; for four of four sampled residents' records reviewed, which posed a safety risk. Findings include: 1. Review of R1's, R2's, R3's, and R4's records, based on their dates of acceptance, revealed there was no documentation indicating the sampled residents received orientation to the exits from the facility and the route to be used when evacuating the facility within 24 hours after the resident was accepted by the facility. 2. During an interview, E1 acknowledged there was no documentation to indicate the sampled residents had received evacuation orientation to the exits from the facility within 24 hours after the residents' acceptance, nor anytime since.

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References & Resources

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