Paoli Health and Living Community
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 49 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (13 vs median 6)
- High staff turnover (56%)
Bottom 25% in IN · Below recommended RN staffing · Worst in CARDON & ASSOCIATES chain · $28,138 in fines
What this means for your family
While the facility is frequently praised for its active social calendar and effective rehab therapy, the recurring reports of hygiene neglect and medication errors are serious red flags. We strongly recommend that you conduct an unannounced visit during a weekend or evening shift to observe staffing levels and resident care firsthand before making a decision.
Google Reviews
Google Reviews
49 reviews on Google“Paoli Health and Living Community receives highly polarized feedback, with many families praising the facility for its compassionate rehab therapy and friendly staff, while others report severe concerns regarding neglect and unprofessional behavior. While some reviewers highlight positive experiences and recent improvements, multiple reports of poor hygiene, medication errors, and dismissive nursing staff suggest significant inconsistency in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy
- Engaging resident activities and outings
- Compassionate admissions and administrative support
- Friendly and helpful frontline staff
Concerns
- Neglect of basic hygiene and resident care (mentioned by 3 reviewers)
- Unprofessional or dismissive nursing staff (mentioned by 3 reviewers)
- Medication management and documentation errors (mentioned by 2 reviewers)
- Understaffing or staff prioritizing personal time over patient care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 54 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your team is active in responding to feedback online; how do you use that family input to improve the daily care experience for residents?
- 2Given the recent focus on enhancing your clinical standards, what specific steps are you taking to improve medication management and documentation accuracy?
- 3I understand that maintaining a high standard of hygiene is essential; could you walk me through your daily routine for ensuring residents receive consistent assistance with personal care and grooming?
- 4With the current staffing levels, how do you ensure that nurses and aides remain attentive and responsive to resident needs throughout their entire shift?
- 5I see that your community offers some great outings and activities; how do you balance these engaging programs with the need for consistent, hands-on nursing support?
- 6How does your nursing team communicate with families when there is a change in a resident's health status, and what is your protocol for managing urgent medical needs?
Personalized based on this facility's data
Key Review Excerpts
“The therapy ladies are fantastic .The CNA here are very nice and ready to help out .The nurses are very caring .No place is perfect and there is no place like home.”
“After a loved one has spent some time here I would not recommend this facility to anyone. Lydie gave me her email for any concerns and will not respond to any emails I send. Our loved one has had numerous issues with medication errors.”
“Residents are routinely left sitting in hallways for hours at a time without being changed or properly cared for. Basic hygiene is neglected, residents miss scheduled showers, are not shaved, and do not have their nails trimmed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
5
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints resulting in deficiencies for abuse protection, medication errors, and infection control issues. This facility shows recurring problems across fire safety systems, resident care planning, and infection prevention, with deficiencies persisting across multiple surveys from 2022 through 2026. While the facility has correction dates for all issues, the pattern of repeated violations in critical areas like safety and medication management warrants careful consideration during any visit.
Jan 15, 2026Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 11, 2025Routine14
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Construct fire resistant interior walls.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Jan 24, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 11, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Apr 16, 2024Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Feb 13, 2024Routine17
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Meet other general requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Jan 24, 2025
$14,069
Fine
Jan 24, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Paoli Health and Living Community
government
Chain Affiliation
Cardon & Associates
20 facilities nationwide
Chain avg rating: 3.8/5 · Rank 20 of 20 (Worst)
Ownership & Management
Owners
Riverview Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
49 reviews from families & visitors
Official Website
Visit paolihealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.