Pantego Rest Home
Reviewer concerns include failure to maintain resident hygiene and bathing schedules (mentioned by 2 reviewers) — investigate before committing.
based on 6 Google reviews
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What this means for your family
This facility presents significant risks regarding resident hygiene and facility maintenance. If you are considering this home, you must personally verify the cleanliness of the rooms and the consistency of bathing schedules, as multiple reports indicate these areas are currently failing.
Google Reviews
Google Reviews
6 reviews analyzed“Families should exercise extreme caution, as multiple reviewers report severe issues regarding hygiene, including failure to bathe residents and lack of basic supplies like toilet paper. While one visitor noted a welcoming staff during a tour, the prevailing reports describe a facility in disrepair with significant cleanliness and care concerns.”
Quality Themes
Tap a score for detailsStrengths
- Welcoming staff during initial visits
Concerns
- Failure to maintain resident hygiene and bathing schedules (mentioned by 2 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We were so touched by how welcoming the staff were when we first stopped by; how do you ensure that same level of warmth and care is maintained during daily routines?
- 2What specific protocols do you have in place to ensure residents are following a consistent and thorough personal hygiene and bathing schedule?
- 3Could you walk us through your daily cleaning and maintenance routine to ensure the common areas and resident rooms stay pristine?
- 4What does a typical day look like for residents here, and what kind of social activities or dining experiences do you offer to keep everyone engaged?
- 5How is the dining service structured, and how do you ensure that meal quality and nutrition meet the needs of each resident?
- 6In the event of a medical emergency or a change in a resident's health status after hours, what is your specific process for providing care and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“The staff was really nice and welcoming.”
“It is awful! They do not bath the residents, it's dirty and they had no air. The showers did not work properly and some days no toilet paper. The building is in disrepair.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 12, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Jul 23, 2025Complaint
The facility failed to maintain a clean and hazard-free environment. Specific issues included dead bugs in a bathroom tub and on window seals, a dirty sunroom floor, detached exhaust fans and fire alarm covers, and missing or rotting wooden molding throughout the facility.
Jul 23, 2025Complaint
The facility failed to maintain a clean and orderly environment free of hazards. Specific issues included dead insects in bathrooms, dirty floors and windows, detached exhaust fans, and unmaintained fixtures such as a partially detached fire alarm cover and rotting wooden molding.
Feb 1, 2024Follow-up
The facility failed to ensure necessary referral and follow-up care for residents to meet acute health needs. Specifically, the facility failed to follow up for a resident who experienced a fall and reported pain, and failed to ensure another resident attended scheduled wound care appointments.
Feb 1, 2024Follow-up
The facility failed to ensure referral and follow-up to meet the acute healthcare needs of two residents. Specifically, the facility failed to follow up on a resident's orthopedic referral following a fall and failed to ensure a resident attended scheduled wound care appointments.
Mar 4, 2022Follow-up
The facility failed to maintain hot water temperatures at all resident fixtures between 100°F and 116°F. Specifically, five fixtures in the 1st common residents' bathroom and the men's bathroom were found to have temperatures ranging from 129.2°F to 134.6°F. This posed a potential safety risk to residents.
Mar 4, 2022Follow-up
The facility failed to maintain hot water temperatures between 100°F and 116°F. Specifically, five fixtures in the 1st common residents' bathroom and the men's bathroom were found to have temperatures ranging from 129.2°F to 134.6°F. Residents reported the water was too hot, and temperature logs showed infrequent monitoring of all fixtures.
Dec 9, 2020Follow-up
The facility failed to ensure residents were treated with dignity and respect during meal service by not providing tables for in-room dining after stopping communal dining. Residents were observed eating meals off the seats of slanted chairs in their rooms, leading to spills and physical discomfort.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.