Palm Garden of Aventura
Strong Medicare quality ratings; families often praise clean, modern, and well-maintained facility. Still worth an in-person visit.
based on 193 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and clean, modern environment, making it a strong candidate for short-term rehabilitation. However, the recurring reports of slow response times and neglect during weekends and nights are significant red flags. We strongly advise families to visit during off-hours and speak with current residents' families to verify if these staffing issues have been addressed.
Google Reviews
Google Reviews
193 reviews on Google“Palm Garden of Aventura receives highly polarized feedback, with many families praising the facility's cleanliness, modern environment, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report critical failures in basic patient care, particularly regarding slow response times to call buttons, neglect of hygiene needs, and understaffing, especially during weekends and night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Highly skilled and encouraging rehabilitation therapy team
- Friendly and welcoming front-desk and administrative staff
- Compassionate care provided by specific, named nursing personnel
Concerns
- Slow or non-existent response to call buttons and patient requests (mentioned by 12 reviewers)
- Neglect of hygiene, specifically delayed diaper changes (mentioned by 7 reviewers)
- Understaffing, particularly on weekends and night shifts (mentioned by 6 reviewers)
- Unprofessional or dismissive attitude from some nursing staff (mentioned by 5 reviewers)
- Poor food quality and cold meals (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 165 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
- 2With the rehabilitation team being so highly regarded here, how do you ensure that same level of dedicated, encouraging support carries over into the daily nursing care?
- 3We understand that response times for call buttons can sometimes be a challenge in facilities of this size; what specific protocols or staffing adjustments do you have in place to ensure residents receive timely assistance, especially during weekends and night shifts?
- 4To help us understand the standard of care, could you walk us through your process for monitoring and maintaining hygiene schedules for residents who require extra assistance?
- 5Given the importance of nutrition for overall well-being, what steps are you taking to ensure that meals are served at the proper temperature and meet the dietary preferences of your residents?
- 6Since medication management is a critical part of health, could you explain how your team coordinates with doctors and families to ensure accuracy and clear communication regarding any changes in a resident's treatment plan?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapist and occupational therapist are excellent, caring, encouraging and incredibly professional. This was the same with every staff member there and especially the CNA‘s.”
“The call button is useless. The only way to get care is to get the Director of Nursing or the ED to direct the aides to have anything done.”
“I’m a former Hospital Social Worker, and I highly recommend this place, but please keep in mind, no place is 100% perfect, but the main areas that are important to me, they score very high!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palm Garden of Aventura has faced multiple family complaints leading to federal citations, with the most recent in November 2024 regarding resident treatment rights. The facility shows recurring problems with fire safety systems, resident rights protections, and medication management across surveys from 2022 to 2024. While all deficiencies have correction dates, the pattern of repeated violations in key safety areas suggests ongoing operational challenges families should carefully consider.
Jul 15, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2025Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nov 25, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nov 21, 2024Complaint1
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 16, 2023Routine5
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Federal Penalties
Fine
Nov 21, 2024
$25,310
Ownership & Operations
Who Operates This Facility
Palm Garden of Aventura
for profit
Chain Affiliation
Palm Garden Health and Rehabilitation
14 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 14
Ownership & Management
Owners
Palm Garden Healthcare Holdings, LLC
Owner · Organization
Mccarver, Patsy
Owner
James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,
Owner (parent company) · Organization
James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001
Owner (parent company) · Organization
Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
193 reviews from families & visitors
Official Website
Visit palmgardenofaventura.com
Medicare data downloads
Original nursing home datasets
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