Nursing HomeMedicaid

Palm Garden of Aventura

Strong Medicare quality ratings; public reviewers often praise clean, modern, and well-maintained facility. Still worth an in-person visit.

21251 E Dixie Highway, North Miami Beach, FL 33180|120 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.3/5

based on 206 Google reviews

(305) 935-4827 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

1 Medicare penalty on record

2 findings in latest survey · Staff turnover reported at 24%

Source: Medicare data

What this means for your family

Palm Garden of Aventura has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, modern, and well-maintained facility and highly skilled and encouraging rehabilitation therapy team. Review the component ratings and current source records before deciding.

Google Reviews

206 public Google reviews available

Palm Garden of Aventura receives highly polarized feedback, with many families praising the facility's cleanliness, modern environment, and the dedication of specific nursing and therapy staff. However, a significant number of reviewers report critical failures in basic patient care, particularly regarding slow response times to call buttons, neglect of hygiene needs, and understaffing, especially during weekends and night shifts.

Quality Themes

Tap a score for details

Strengths

Clean, modern, and well-maintained facility
Highly skilled and encouraging rehabilitation therapy team
Friendly and welcoming front-desk and administrative staff
Compassionate care provided by specific, named nursing personnel

Concerns

Slow or non-existent response to call buttons and patient requests (mentioned by 12 reviewers)
Neglect of hygiene, specifically delayed diaper changes (mentioned by 7 reviewers)
Understaffing, particularly on weekends and night shifts (mentioned by 6 reviewers)
Unprofessional or dismissive attitude from some nursing staff (mentioned by 5 reviewers)
Poor food quality and cold meals (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 178 analyzed

133

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed you are very active in responding to online feedback; how do you use that family input to improve the daily care experience for residents?
2With the rehabilitation team being so highly regarded here, how do you ensure that same level of dedicated, encouraging support carries over into the daily nursing care?
3We understand that response times for call buttons can sometimes be a challenge in facilities of this size; what specific protocols or staffing adjustments do you have in place to ensure residents receive timely assistance, especially during weekends and night shifts?
4To help us understand the standard of care, could you walk us through your process for monitoring and maintaining hygiene schedules for residents who require extra assistance?
5Given the importance of nutrition for overall well-being, what steps are you taking to ensure that meals are served at the proper temperature and meet the dietary preferences of your residents?
6Since medication management is a critical part of health, could you explain how your team coordinates with doctors and families to ensure accuracy and clear communication regarding any changes in a resident's treatment plan?

Personalized based on this facility's data

Key Review Excerpts

“The physical therapist and occupational therapist are excellent, caring, encouraging and incredibly professional. This was the same with every staff member there and especially the CNA‘s.”

Rehab patient · 2022★★★★★

“The call button is useless. The only way to get care is to get the Director of Nursing or the ED to direct the aides to have anything done.”

Long-term resident's family · 2024★☆☆☆☆

“I’m a former Hospital Social Worker, and I highly recommend this place, but please keep in mind, no place is 100% perfect, but the main areas that are important to me, they score very high!”

Long-term resident's family · 2021★★★★★

Source: 178 Google reviews in the current analysis set; Google reports 206 total

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.86hrs

Registered nurses for medical care

Total Nursing

3.68hrs

90%

All nurses + aides combined

Staff Turnover

24%

Lower is better (< 30% = good)

RN Turnover

30%

Lower is better (< 30% = good)

Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility4.3%

Mixed vs Avgs

Here

4.3%

19.0%

10.5%

Miami-dade

3.9%

Residents on antipsychotic medication

↓ Lower is better

This Facility1.5%

Better than Avg

Here

1.5%

15.4%

8.6%

Miami-dade

11.1%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

4.6%

Miami-dade

4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility7.2%

Better than Avg

Here

7.2%

19.5%

14.4%

Miami-dade

14.6%

Residents needing more daily help over time

↓ Lower is better

This Facility6.9%

Better than Avg

Here

6.9%

13.9%

8.7%

Miami-dade

7.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

98.2%

Miami-dade

99.8%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility97.7%

Mixed vs Avgs

Here

97.7%

79.8%

94.7%

Miami-dade

98.4%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

82.0%

95.2%

Miami-dade

99.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.1%

Better than Avg

Here

1.1%

1.6%

1.5%

Miami-dade

2.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

30findings in history

1penalty

Latest survey: 2 · well below FL avg (7.3)

4 complaint-triggered findings

$25,310 in fines

Palm Garden of Aventura has faced multiple family complaints leading to federal citations, with the most recent in November 2024 regarding resident treatment rights. The facility shows recurring problems with fire safety systems, resident rights protections, and medication management across surveys from 2022 to 2024. While all deficiencies have correction dates, the pattern of repeated violations in key safety areas suggests ongoing operational challenges families should carefully consider.

Jul 15, 2025Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 17, 2025Routine5 findings

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0300Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 25, 2024Complaint1 finding

0578Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

Nov 21, 2024Complaint1 finding

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Aug 8, 2024Complaint1 finding

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 16, 2023Routine5 findings

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Federal Penalties

Fine

Nov 21, 2024

$25,310

Ownership & Operations

Who Operates This Facility

Owner / Operator

Palm Garden of Aventura

Organization Type

for profit

Chain Affiliation

Chain Name

Palm Garden Health and Rehabilitation

Chain Size

14 facilities nationwide

Chain avg rating: 3.0/5 · Rank 4 of 14

Ownership & Management

Owners

Palm Garden Healthcare Holdings, LLC

Owner · Organization

50%

Mccarver, Patsy

Owner

50%

James O. Mccarver Qtip Business Marital Trust U/a Dated June 22, 2001,

Owner (parent company) · Organization

38%

James O. Mccarver Residuary Trust Share U/a Dated 06/22/2001

Owner (parent company) · Organization

Patsy E. Mccarver Trust U/a Dated June 22, 2001 as Amended, Patsy E

Owner (parent company) · Organization

48%

Key personnel

Regions Bank5% or Greater Mortgage InterestRegions Bank5% or Greater Security InterestBomberger, JeffreyOfficer / DirectorChalmers, JamesOfficer / DirectorGreene, RobertOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(305) 935-4827

palmgardenofaventura.com

21251 E Dixie Highway

North Miami Beach, FL 33180

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

206 reviews from families & visitors

Official Website

Visit palmgardenofaventura.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.