Palatka Center for Rehabilitation and Healing
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 147 Google reviews
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What this means for your family
While recent reviews suggest the facility has made significant strides in cleanliness and staff engagement, the recurring reports of slow response times and staffing shortages are concerning. We recommend visiting during off-hours or weekends to observe the actual floor staffing levels and asking management specifically how they ensure timely responses to call bells for non-ambulatory residents.
Google Reviews
Google Reviews
147 reviews analyzed“The Palatka Center for Rehabilitation and Healing receives highly polarized feedback, with many recent reviews praising significant improvements in cleanliness, staff friendliness, and facility atmosphere. However, several families report critical concerns regarding chronic understaffing, slow response times to call bells, and inconsistent quality of care, particularly in the long-term care wing. Prospective families should weigh the positive reports of recent management changes against the recurring complaints about communication and basic patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and professional staff
- Effective physical and occupational therapy
- Responsive social services
Concerns
- Chronic understaffing leading to slow call bell response (mentioned by 9 reviewers)
- Inconsistent hygiene and soiled patient care (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Inadequate meal quality or failure to meet dietary needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have noted challenges with call bell response times, could you walk me through your current process for monitoring and prioritizing these requests to ensure residents aren't waiting too long?
- 2I noticed the facility has a 2/5 staffing rating; what specific steps are you taking to ensure that daily hygiene and personal care needs are consistently met for every resident?
- 3How does your team ensure clear and proactive communication with families, especially when we are trying to reach staff by phone to check on a loved one's status?
- 4I see that dining and nutrition are areas you are working to improve; could you explain how you handle specific dietary requirements and ensure that meals are both nutritious and appetizing?
- 5Since therapy services are highlighted as a strength here, how do you integrate those physical and occupational therapy goals into the resident's daily routine outside of formal sessions?
- 6How do you manage medication administration and oversight to ensure accuracy and safety, particularly during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was admitted here December 2024 when no other facility was willing to take his complex medical case. Katrina, the director of nursing approved for him to come. They did a training course with there nursing staff to ensure his pleurex drain was completed correctly in a sterile environment.”
“The staff (for the most part) do not respond to concerns or complaints. There is a complete lack of communication and your family suffers as a result. My grandmother could not get assistance, patients were sleeping in soiled clothes, preferences and requests were”
“I was there for 10 days. I was treated with dignity, kindness, compassion and respect. The therapist there are very helpful and supportive very knowledgeable and very caring people. Very clean facilities. Positive energy.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
1
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Palatka Center has a concerning pattern of recurring deficiencies across multiple surveys, with families filing 9 complaints that triggered inspections. The facility repeatedly struggles with care planning and assessments, infection control, medication management, and respiratory care, with some issues persisting across multiple years. While the facility corrects deficiencies when cited, the ongoing recurrence of problems in core care areas suggests systemic challenges that families should carefully consider.
Feb 27, 2026Complaint3
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Routine12
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Nov 7, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 13, 2024Complaint2
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Aug 12, 2024Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 3, 2023Routine15
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Palatka Center for Rehabilitation and Healing
for profit
Chain Affiliation
Infinite Care
20 facilities nationwide
Chain avg rating: 3.2/5 · Rank 10 of 20
Ownership & Management
Owners
Palatka Snf Operations Holdings LLC
Owner · Organization
Klein, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
147 reviews from families & visitors
Official Website
Visit palatkarehab.com
Medicare data downloads
Original nursing home datasets
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