Palatine Nursing Home
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (52%)
Above average in NY · Below recommended RN staffing · Significantly below average staffing · No penalties on record
What this means for your family
This facility presents significant risks regarding medical oversight and hygiene, with multiple reports of staff failing to follow discharge orders and neglecting basic care like bathing. If you choose this facility, you must closely monitor all medical instructions and personally verify that hygiene and wound care are being performed as prescribed.
Google Reviews
Google Reviews
12 reviews on Google“Families should exercise extreme caution due to serious allegations of medical neglect, failure to follow discharge instructions, and poor hygiene. While some reviewers praise specific staff members and the facility's cleanliness, multiple reports highlight critical issues with wound care and inconsistent bathing routines.”
Quality Themes
Tap a score for detailsStrengths
- Attentive individual staff members
- Clean and professional environment (noted in some reviews)
- Friendly personnel
Concerns
- Neglectful nursing care and failure to follow medical instructions (mentioned by 2 reviewers)
- Poor hygiene and infrequent bathing (mentioned by 2 reviewers)
- Inadequate wound/decubitus care
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how friendly and attentive some of your individual staff members are; how do you foster that kind of personal connection with your residents?
- 2How does the nursing team ensure that specific medical instructions from doctors are strictly followed and documented for each resident?
- 3What specific protocols do you have in place to ensure residents receive regular, high-quality hygiene care and assistance with bathing?
- 4How does the facility manage wound care and skin integrity monitoring to prevent issues like pressure sores?
- 5What is your process for communicating important health updates or changes in condition to family members?
- 6Can you tell us about the daily activities and social opportunities available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“Do not leave your loved one here! There are staff employed who do not follow directions provided by the hospital discharge papers. And it would seem that the head nurse is not aware of these problems until a family member brings them to her attention.”
“This place is dirty. Bathing is not done on a regular basis. The only bathing happens when it’s done by his wife or another member of the family. Infected decubitus on legs not taken care of.”
“Christy and Dan are phenomenal!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 7 deficiencies, including a recent serious issue with abuse reporting that remains uncorrected. The facility has recurring problems with emergency preparedness, electrical systems, and care planning across multiple surveys from 2019 to 2025. While most deficiencies show correction dates, the pattern of repeated violations in critical safety areas and the unresolved abuse reporting concern warrant careful consideration.
Jan 22, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 22, 2026Routine13
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Jun 11, 2025Complaint3
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 6, 2023Complaint3
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Jun 6, 2023Routine2
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 10, 2021Routine4
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Palatine Nursing Home
for profit
Ownership & Management
Owners
Mastropierro, Cosimo
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit palatinenh.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.