Paddock Springs
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 25 Google reviews
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What this means for your family
Paddock Springs is highly regarded for its engaging activities and attentive care, making it a strong candidate for rehab or memory care. However, because there are serious reports regarding communication and medical oversight, we strongly recommend that you ask for a clear policy on how the facility communicates changes in medication and health status to family members.
Google Reviews
Google Reviews
25 reviews on Google“Paddock Springs is generally well-regarded for its attentive staff, engaging activities, and welcoming environment, with many families reporting high satisfaction regarding rehab and long-term care. However, there are significant, albeit less frequent, reports of poor communication, medical mismanagement, and concerns regarding staff bedside manner that prospective families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Engaging activities and social events
- Beautiful, well-maintained campus
- Effective post-surgery rehab care
Concerns
- Poor communication and lack of transparency regarding patient care (mentioned by 2 reviewers)
- Issues with medical management and prescription handling (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve the daily experience for residents?
- 2Since medication management is so vital, could you walk me through the specific safety protocols and double-check systems you have in place for administering prescriptions?
- 3We value open communication; what is the standard process for keeping families updated on changes in a loved one's health or care plan?
- 4With the current staffing levels, how do you ensure that every resident receives consistent, personalized attention throughout the day?
- 5I’ve heard great things about your social events; what are some of the most popular activities that help residents build friendships here?
- 6Given your focus on post-surgery rehab, how do you coordinate care between your nursing staff and external doctors to ensure a smooth recovery process?
Personalized based on this facility's data
Key Review Excerpts
“My wife suffered two strokes after brain aneurysm surgery... I tried two local nursing homes for her. After spending months in these other homes, I was so very frustrated. She was not being cared for... Best decision I have ever made. My wife is cared for at Paddook.”
“I was at Paddock Springs for 7 weeks after surgery. I cannot tell you what department or staff member was the best. They all were great!!’ The employees I had contact with made my stay so nice and each and every person I worked with was happy to help me.”
“My 94 year old great grandmother resides here now due to Alzheimer disease... she is very happy to be in caring hands! They have different theme nights and my Grammy loves dancing with the staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Paddock Springs has a concerning pattern with 41 deficiencies across multiple surveys, including families filing complaint reports about wound care and treatment quality. The facility struggles most with fire safety systems, emergency preparedness, and medication management, with several issues recurring across surveys. While all deficiencies show correction dates, the persistent problems with basic safety and care standards warrant careful consideration.
Jan 22, 2026Routine4
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Mar 31, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 16, 2024Routine9
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Sep 22, 2023Routine9
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Meet other general requirements.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Ownership & Operations
Who Operates This Facility
Paddock Springs
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 55 of 120
Ownership & Management
Owners
Hancock Regional Hospital
Owner · Organization
Barney, Leigh
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Davis, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit trilogyhs.com
Medicare data downloads
Original nursing home datasets
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