Pacific Coast Post Acute
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 73 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and skilled nursing, particularly due to the highly praised therapy teams and attentive nursing staff. However, families should be proactive in communicating with social services and double-check all billing statements to avoid the administrative frustrations reported by previous residents.
Google Reviews
Google Reviews
73 reviews analyzed“Families considering Pacific Coast Post Acute can expect highly praised rehabilitation services and a nursing staff frequently noted for their compassion and professionalism, particularly individuals like Elisa in admissions. However, while many recent reviews highlight improvements, some families have experienced significant issues with social services communication, disorganized night shifts, and occasional lapses in administrative billing.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Welcoming and professional admissions process
Concerns
- Unprofessional behavior from specific social services staff (mentioned by 2 reviewers)
- Disorganization and noise levels during certain shifts (mentioned by 2 reviewers)
- Administrative and billing errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing staff; how do you ensure that level of care remains consistent across all shifts?
- 2Since we noticed the facility is so well-maintained, what kind of daily activities or social programs do you have in place to keep residents engaged?
- 3How does the facility manage noise levels and organization during the busier shift changes to ensure a peaceful environment for residents?
- 4What is the process for handling medical emergencies or urgent care needs during the overnight hours?
- 5We want to make sure everything is seamless from the start, so could you walk us through how the admissions and billing process is managed to prevent any administrative errors?
- 6Could you tell us a bit more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff from the Dr’s, Nurses, Physical Therapists, CNA’s to Laundry, Housekeeping, Cooking, Personnel & Beauty Needs have ALL been & continue to be met on a daily basis. Everyone is kind, loving & compassionate to our mother whom has been in long term care with Alzheimers Dementia for 11-years next month.”
“I was there for rehab for 6 weeks after an injury in June. PT and OT nearly every good. Nursing staff caring and attentive. Food good too.”
“The staff at Pacific Coast Post Acute center have gone above and beyond to help my wife during my stay... The staff are the best! Special thanks to Elisa in admissions, staff Jenifer and Jasmin.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pacific Coast Post Acute has 52 deficiencies across multiple surveys, with families filing four complaint-triggered reports citing concerns about care treatment, resident transfers, care planning, and abuse reporting. The most recurring issues involve nutrition and dietary services, medication management, and building safety systems. While all deficiencies show correction dates, the pattern of repeated problems in core care areas suggests ongoing operational challenges that warrant careful evaluation during visits.
Feb 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Sep 24, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Apr 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Feb 13, 2025Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 4, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nov 13, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jul 19, 2023
$6,721
Ownership & Operations
Who Operates This Facility
Pacific Coast Post Acute
for profit
Chain Affiliation
Pacs Group
264 facilities nationwide
Chain avg rating: 2.9/5 · Rank 9 of 260 (Best)
Ownership & Management
Owners
Bay Area Master Tenant LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit pacificcoastpa.com
Medicare data downloads
Original nursing home datasets
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