Ozark Nursing and Rehab
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
The facility is widely praised for its compassionate, family-oriented staff and high-quality rehabilitation services. However, families should be aware of potential communication hurdles regarding administrative policies and should note that the physical grounds, specifically the parking lot, have been flagged as needing maintenance.
Google Reviews
Google Reviews
17 reviews on Google“Ozark Nursing and Rehab receives high praise from many long-term family members who describe the staff as compassionate and dedicated, often treating residents like family. However, the facility faces criticism regarding administrative communication and physical infrastructure, such as the condition of the parking lot. Families should be aware that while many report a warm, home-like environment, there are isolated reports of unprofessional conduct regarding information disclosure.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Strong rehabilitation therapy department
- Warm, home-like environment
- Active engagement with residents
Concerns
- Poor communication and unprofessionalism from administrative staff
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your nursing team; how do the nurses typically bond with residents to create that home-like feeling?
- 2Since your rehab department is highly regarded, could you walk us through how a resident transitions from physical therapy back into their daily routine?
- 3What is the best way for our family to stay in regular, clear contact with the administrative team regarding updates on our loved one?
- 4Could you describe some of the favorite social activities or group engagements that keep the residents active and connected here?
- 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6With such a high CMS overall rating, what are some of the specific practices your staff uses to maintain such high standards of care?
Personalized based on this facility's data
Key Review Excerpts
“We have such caring CNA’s that when one of our sick residents goes to the hospital they go over and bath him just because they know what keeps him from getting upset.”
“My mom gets loving care. She always tells me how happy she is. The staff have always been understanding and thoughtful.”
“They have always taken care of our needs, whatever they may be. Great administration and great staff. My latest issue was payment. They gave me time to take care of personal business so I could pay for my cousin’s care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring deficiencies across all three surveys, particularly with fire safety systems, heating and ventilation problems, and food service issues that have persisted for years. The most frequent problems involve building safety (smoke detection, fire drills, emergency systems), meal preparation and nutrition services, and resident assessment processes. While the facility reports correcting each issue, the repeated citations for identical problems suggest systemic challenges with maintaining compliance standards.
Feb 20, 2026Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 15, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 23, 2023Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Ozark Nursing and Rehab
for profit
Chain Affiliation
Southern Administrative Services
35 facilities nationwide
Chain avg rating: 3.6/5 · Rank 3 of 35 (Best)
Ownership & Management
Owners
4p2t1 Ops Holding Lp
Owner · Organization
Jej Assets Lp
Owner (parent company) · Organization
Ponthie, Sharlot
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit ozarknursingandrehab.com
Medicare data downloads
Original nursing home datasets
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